Contact Bose Support

by TomT99

This app has problems connecting through Bluetooth to the ear phones. I don’t understand why it is so difficult. I can be playing music through the earphones and then try to connect the Bose hear app and it won’t connect. Now, why is that? If the music app can connect, then why can’t the Bose hear app connect? Can’t the Bose Hear app just look at what the music app is doing and then use that channel? It is annoying when I am listening to music through the earphones from the iPhone and then the Bose hear app tells me to make sure that the earphones are turned on.

Also, sometimes it just won’t connect at all. The music app can’t find the earphones and neither can the Bose Hear app. So I tell the iPhone to forget the Bose Hear app and then try to pair. Often, that does not work either. And so what I have to do is delete the Bose Hear app and then reinstall it. So far, that has always worked. But, it is an annoying five minute delay to whatever I am doing. I have to do this about once every month or two.

by KBKinfinity

I’ve owned Bose Hearphones since they came out, and I bought them for my son, also. I’ve recommended them to my friends and several have bought them. The work amazingly well, especially for the price. The ability to narrow the audio field in a noisy environment makes a big difference.

So, I was excited when Bose received FDA approval for OTC hearing aids. Finally, we are going to get useful features, like compression and a graphic equalizer. But, the debut has been delayed for over a year.

Now, the SoundControl aids are in limited availability. What a disappointment!! They are just hearing amplifiers, of the kind you can buy for $150 each. Or less. They don’t stream music or phone calls. They don’t have the narrowest focus setting of the HearPhones, only front and “everywhere”. They apparently don’t have compression. They don’t claim echo cancellation or multiple programs for different acoustic situations. (The specs are very brief.)

Not only that, but Bose discontinued the HearPhones a year ago.

So, in my opinion, Bose is just ripping off the old people again, like everyone else. Apparently the hearing aid cartel made a deal. Again.

I really wish Apple would enter this market. They have all the necessary technology. It’s a big opportunity, if only someone had the determination to break the cartel. Fat chance, it seems.

by Hound Dog Jake

They defiantly work for hearing enhancement, I just can’t seem to get over constantly trying to adjust them for differing conditions. The App is slow to respond to hook up and sometimes won’t , yet my phone says they are connected, frustrating when your having trouble hearing and can’t immediately adjust the controls. Never like something in my ears but these are tolerable and getting better. Battery life could be a little longer, won’t last all day. I am going to call support to see if they can help me fine tune these things. Not very wearable on a boat as wind noise is an issue. I’m 50/50 right now about keeping them.