FirstBank Reviews

Recently had fraud on my account where someone made 8 purchases for 150$ each within a span of a few minutes. Filed claim and went into branch. Was told they don’t do provisional credits like they used to while investigating claim, because they’ve gotten too big to support their members like they used to. I provided all documentation for claim, and specified the exact purchases that were not made by me. After following up the next day they went in and adjusted my claim from 1400$ to 3500$. I informed them this was incorrect and it’s just the 1400 that was fraudulent. They said okay thanks all taken care of. I call again two days after and they had somehow now managed to have 3 active claims and the original one, the only one I made that was accurate was closed. Had to go through but again with them, and restart the entire process. Provided proof that purchases weren’t me, they said okay yeah we have everything we need. Sorry about the confusion. Next day claim is denied and I’m told that I took part in these transactions. I missed my rent payment, credit cards, and had zero support from this bank. For being such a “big” bank you’d think that their security monitoring would’ve picked up on 8 purchases for 150 back to back to back.

I would have rated FirstBank five stars every single time I’ve used it for well over a decade but for some reason in the last few months it’s useless. It will sit for over four minutes spinning trying to open and then the only way to make it actually open is to step away from that app look at another screen on your phone and come back, then when you go to put in your password after having it set up with facial recognition for years it doesn’t recognize it, then you go to your saved passwords, choose one and it doesn’t fill, then you manually type in your password and FirstBank just sits there on the login screen. Finally went to Safari to make some transfers but those transfers couldn’t be handled until the following Monday instead of instantly as per usual in FirstBank . So very very very confused and frustrated.

Back in the 1980s, this app of Colorado pioneered a way to provide inaccurate account information to customers and then blame customers for their own services to the account. Today, this app’s heritage of the 1980s continues to remains true with The this app Mobile App.

As an app, this app is able to re-create the in-person Banking experience we all enjoy— it excels in providing inaccurate information to customers about their current finances; opens up new revenue streams to The Bank Holding Company, and doesn’t actually deliver on the notifications they pride FirstBank ’s ability to provide.

In all, I believe the Holding Company is best off being acquired by a bigger institution whom is adequately capitalized and able to provide customer service needed to service the actual account itself.

Back to Chase, where a friend from High School worked to develop a good app, and I shared lessons learned with Unify Credit Union (Formerly to be Toyota/Northrop Credit Union). If you want a reliable financial institution, consider my suggestions first. Destiny, the lady at the call center can’t provide service the account, she’ll say your calling because I am are “feeling guilty”. Come on:

No, Destiny. I have no idea what to deposit, so I can close the account your bank has no ability to manage my business.

this app, not sure what's happened here - over a year ago you had a fantastic mobile app. Everything seemed to be finally coming together. It had Touch ID, it was responsive, and rarely any bugs. Fast forward to today - Touch ID has been rolled back, there's random crashes in the application, and let's not talk about some of the styling/design snafus that occasionally pop up. Ultimately, I'm still forced to use this application given that I really like this app and some of their other qualities they have as a bank compared to the industry. But please this app, give FirstBank some attention, budget, and developer attention to that it badly needs! Your loyal customer base deserves an app that is as focused on "banking for good" as the rest of the institution. Not to mention FirstBank is an extension of your whole idea of being a customer service focused bank.

I have been banking with e-First bank for at least the last 20 years and there are several things that surpass most other banks. First, when you call them for assistance, they almost always answer on the first ring. And it’s a real person! Everyone has always been more than just friendly, giving me the feeling of being important to them. A few years ago I was having a problem with my account and the manager, Scott, at the Ahwatukee branch in Phoenix AZ gave me his personal card with his work phone number, and I’ve used it more than once and Scott has answered. I feel that my money is very safe there because of how “on top of things“ their security/fraud department is. When I retired and moved out of the country, the bank allowed two free withdrawals per month, and they paid the service fee. They’re privately owned and that’s a huge benefit. I hate having to change banks but they no longer allow free withdrawals from anywhere outside of the country. In fact, their fee per withdrawal is $20 plus their service fee, and the fee I have to pay at the foreign bank. Although I only withdraw twice a month, it has added up to a ridiculous amount and I would be a fool to continue banking with them. I will truly miss the personal experience I’ve received from them!

At its core, FirstBank is actually very good for a mid-sized bank (and not a nationwide mega bank). Everything you’d expect and want seems to be in FirstBank . The UI, although a bit outdated, is at least intuitive and functional. Unfortunately, however, FirstBank does not appear to have been updated for iPhone X style interface, and the hamburger icon in the top right corner is actually under the WiFi and battery icons and I can’t seem to activate the icon to access the settings to turn in FaceID. The iPhone X has been out for more than a year so for an app that is advanced enough to allow mobile deposits and Zelle, this is an odd oversight.

This is the absolute worst banking app. Every single time I make a mobile deposit I have a problem not every other day not once a week every single time it either tells me that there is a technical problem, won’t take a picture of my check, or the most common one, It appears you took two pictures of the front of the check. Today I have two checks to deposit and can’t deposit either of them. Usually have to turn my phone off and back on to get it to work. Where as with my credit union. There are two separate places to take pictures of the front and the back simply takes the picture and that’s that super easy to use and user-friendly no error messages ever not even once. Please fix your app.

FirstBank works great the majority of the time, I’ve had troubles logging in, but usually at night. It is very user friendly and customer service is very helpful when you have troubles. The main problem I find is when you look at your future spending for my checking it doesn’t seem to show duplicate payments, so if I have a transfer every week it will only show one of them, even though it will show bills and other transfers out to 2 or 3 months. This is not very good when trying to take a quick look at what is coming out of your account for the next few weeks. Other than that I really don’t have any complaints.

I have both personal and business accounts with this app. The staff are friendly and personable, both at the bank and over the phone. I had difficulty with a check written on my business account. They closed the account and opened a new one, making a messy situation a little easier.
I love the fact that I can use my smart phone to make mobile deposits. I chose 1st Bank because it is completely Colorado owned and operated. I moved my money from one of the national banks that helped crash The economy in 2009. First Bank invests in local businesses and homes. I highly recommend it as a place to put your money.

I’ve used First Bank for the last 35 or so years for both present business and personal banking. They have been available on the rare occasions that I have had problems with my account and have always been helpful with any unique needs I have Over the years. They had one of the first online bill pay applications and still have the best of any of the banks are use. I left Colorado to care for my parents until their death and have remained in Texas since that time because most of my family is here. Still I find that First Bank is so much better than the banks I have tried in Texas, I am still a loyal customer.

This response from Elevations in the problem has been taken care of! Thank you
Instead, I get the same pop-up over and over again, which I read you. I go ahead and print it as they are changing things at this app then I click on done up at the top of the page, but it’s still does not bring you to your account. You’re right back where you started, but after you read this information like six times it still does not bring you to your account so you can check your balance

I have loved working with First Bank from the start. Most recently, I really appreciate the ability to reset my password remotely online without calling online banking.

Being able to deposit electronically has changed my life greatly for the good because I don’t live near a First Bank and have two commercial accounts.

Service has always been extraordinary at First Bank. I remember why I joined. I went to a big national bank down the road one Saturday morning to make a deposit, where I found 18 people in line for the teller, 3 for the service desk with one each open. The employees never smiled.

After waiting 30 minutes I left and went down the street to the new First Bank, where 5 tellers, 3 service desks and an officer were serving customers. That did not change in all the time I lived and banked in Evergreen. The service has not changed since I have lived away and bank online and by phone!
Shari McMahon

I’ve been a member of this app since the 1990s, and even though I now live on the East Coast — 1,500 miles away from this app, I would never think of closing my account. this app’s customer service is superb and unmatched by any banking facility I’ve ever encountered. Customer service seems to go above and beyond whatever your needs may be. Because this app is small, unlike huge corporation banks, I think that’s why their customer service is so fabulous and you consistently get the same information no matter with whom you speak. On more than one occasion, a customer service rep has called me to let me know my checking account was about to get to a low point, and asked if I wanted to transfer money out of savings. Where do you get that kind of service? Nowhere else I’m aware of, except this app.

As a former Wells Fargo customer for over 20 years, I have to say: switching to this app has been refreshing. faster, friendlier service. FirstBank is quick and responsive, easy to navigate and efficient. I can talk to a banker 24/7 and usually without a long wait time. The bank locations themselves are smaller, less obtrusive and quieter. It makes you feel more relaxed and comfortable being there; let alone bright and inviting. I love the options and services I and getting for my accounts, without all the fuss. Large banks have their place.... but if you want a more personal experience... give this bank a try.

FirstBank is amazing, it does exactly what I need it to do. However there are some things that I wish could change to make it a great experience on individual peoples devices. Such as the First Glance widget. It’s nice being able to see how much money I have available, but not so nice having my balance visible while my phone is locked. Someone may snoop in to my phone and they can see it while it’s locked. Also, it’s a very light gray, and everything on my phone is black. If there were a dark theme, black background with white text, that could up the game of this widget.

I went into the closet branch of 1st Bank to open a checking and savings account in order to drop WellsFargo who I have been with since 1982. What a fresh breath of air, and all the people were very pleasant and treated my very well , I was able to open a new checking & savings account and the CSR who was helping me explained the difference between the different types if savings accounts and checking accounts they offer and was very knowledgeable and set my accounts up and explained all policies. I look forward to doing my banking for many years with 1st Bank a simpler way of banking.

I have always had a great experience with 1st bank. They have continuously answered my questions in a timely manner. I first opened up a bank account in 2001 when I moved to Denver. I closed the account when I moved back to Texas in 2004. I always said that if I moved back, I would choose 1st Bank as my bank again.

When I did move back in 2010, I went straight to 1st Bank and opened a new checking/savings account. I have never regretted my decision. I have always gotten great customer service from them, and that is extremely important to me. Thank you 1st Bank!!!

I have three accounts with 1st Bank. Business, personal and joint accounts. I will probably never ever bank anywhere else they are 100% and treat me that way most of the time. Except when they turned me down for credit. LOL because I have 100% perfect payment history with no derogatory remarks. But they have given me a second chance and gave me some form of credit called Cash Reserve and I thank them for that. It is appreciated after many years of not having any credit. Due to mostly my fault for not understanding how credit works.

FirstBank is yet another reason why this app is the best. Fast load times, easy to use. Touch ID is great! The Apple Watch app is phenomenal. I can easily get my balances with a quick tap!

One issue I have, every time I look at my alerts settings my statement alert is turned off. Even if I turn it on, it immediately turns off again. Seriously frustrating. Same thing happens on the full website version so I can’t really single out FirstBank for the issue.

If you allowed cash deposits at non-this app ATMs you would be my only bank.

My first experience of 1st one bank was terrific. It was an easy process to open my account The young lady whom I can’t remember her name she’s at the palmndessert branch was wonderful! She explained how your bank works the varied plans to go with. What I really loved about her is that I have not so great FICO score. She didn’t make me feel embarrassed about it. She chose words so complimentary that ,I knew I made the right choice going with 1st one bank ! Every time I go in there with some complicated issue from the manager onto the tellers everyone is so fantastic. I feel like I get treated with the upmost reapect. Whereas my other bank makes me feel like I’m not that special abd I have been with them for 30 years. Thank u1st one bank for standing out with excellence and kindness. It goes so so far!!!!!!!!!!!!

Thank u for everything!!!!!!!!!!!
Kindest,
Cherlyn lanning.

Ps anyone I come across That’s looking forward a bank yours will be the first one bank.