Contact FirstBank Support

by DevLcd

Recently had fraud on my account where someone made 8 purchases for 150$ each within a span of a few minutes. Filed claim and went into branch. Was told they don’t do provisional credits like they used to while investigating claim, because they’ve gotten too big to support their members like they used to. I provided all documentation for claim, and specified the exact purchases that were not made by me. After following up the next day they went in and adjusted my claim from 1400$ to 3500$. I informed them this was incorrect and it’s just the 1400 that was fraudulent. They said okay thanks all taken care of. I call again two days after and they had somehow now managed to have 3 active claims and the original one, the only one I made that was accurate was closed. Had to go through but again with them, and restart the entire process. Provided proof that purchases weren’t me, they said okay yeah we have everything we need. Sorry about the confusion. Next day claim is denied and I’m told that I took part in these transactions. I missed my rent payment, credit cards, and had zero support from this bank. For being such a “big” bank you’d think that their security monitoring would’ve picked up on 8 purchases for 150 back to back to back.

by LF021213

I would have rated this app five stars every single time I’ve used it for well over a decade but for some reason in the last few months it’s useless. It will sit for over four minutes spinning trying to open and then the only way to make it actually open is to step away from that app look at another screen on your phone and come back, then when you go to put in your password after having it set up with facial recognition for years it doesn’t recognize it, then you go to your saved passwords, choose one and it doesn’t fill, then you manually type in your password and the app just sits there on the login screen. Finally went to Safari to make some transfers but those transfers couldn’t be handled until the following Monday instead of instantly as per usual in the app. So very very very confused and frustrated.

by JANTTiLA

Back in the 1980s, FirstBank of Colorado pioneered a way to provide inaccurate account information to customers and then blame customers for their own services to the account. Today, FirstBank’s heritage of the 1980s continues to remains true with The FirstBank Mobile App.

As an app, FirstBank is able to re-create the in-person Banking experience we all enjoy— it excels in providing inaccurate information to customers about their current finances; opens up new revenue streams to The Bank Holding Company, and doesn’t actually deliver on the notifications they pride the app’s ability to provide.

In all, I believe the Holding Company is best off being acquired by a bigger institution whom is adequately capitalized and able to provide customer service needed to service the actual account itself.

Back to Chase, where a friend from High School worked to develop a good app, and I shared lessons learned with Unify Credit Union (Formerly to be Toyota/Northrop Credit Union). If you want a reliable financial institution, consider my suggestions first. Destiny, the lady at the call center can’t provide service the account, she’ll say your calling because I am are “feeling guilty”. Come on:

No, Destiny. I have no idea what to deposit, so I can close the account your bank has no ability to manage my business.