Benefitplace app not working? crashes or has problems?

Benefitplace Status

Published by Benefitfocus on 2023-12-13

All Your Benefits. In Your Pocket® download the app today! 1.

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Reported Issues: 1 Comments

By Morgan O'Brien-Bledsoe 1 year ago

Won’t log in

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Common Benefitplace Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Benefitplace app on iOS and Android devices. Solve all Benefitplace app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Benefitplace iPhone Issues and Solutions

Benefitplace iOS app crashes, not working, errors
Benefitplace iOS app network issues
Benefitplace on iOS has black/white screen

Benefitplace Android App Issues and Solutions

Benefitplace has errors/crashing/not working
Benefitplace server network connectivity issues
Benefitplace has black screen

Benefitplace iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Benefitplace app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Benefitplace app crashes or not working on Iphone (iOS):

Close and restart the Benefitplace app on iPhone
Update Benefitplace app to the Latest Version for iOS
Uninstall and reinstall Benefitplace iPhone app
Update your iPhone to the latest iOS version

Fix Benefitplace on iPhone unable to connect to server/internet connection issues::

To resolve Benefitplace network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Benefitplace black/white screen (blank screen) on iPhone:

Follow the Benefitplace iOS app troubleshooting guide Here →

Benefitplace Android App Issues and Solutions

Fix Benefitplace not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Benefitplace app issues:

Force Stop the Benefitplace App
1. On android, goto "Settings" » click Benefitplace app. » click "Force Stop".

Update Benefitplace to the latest version on PlayStore

Clear Benefitplace App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Benefitplace app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Benefitplace.

Fix Benefitplace unable to contact server/ Benefitplace internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Benefitplace » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Benefitplace » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Benefitplace on android.

Solve Benefitplace black/white screens issue on Android:

Follow the Benefitplace android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Benefitfocus, developers of Benefitplace.

100% Contact Match

Developer: Benefitfocus

E-Mail: [email protected]

Website: Visit Benefitplace Website

About this app

In blue, below Company ID box and next button, click ‘Don’t know your company ID? • Unsure what your password or username is? Here are some tips and tricks to help! • Unsure what your company ID is? As you adjust to new situations or start making plans for what could come, your benefits are only a tap away. Benefitfocus is proud to give you one place to view and manage your benefits on the go. Have peace of mind knowing you’re getting the most out of your benefits everywhere you are. Click ‘Need help accessing your account? Log in using the same username and password you use on your computer! Having trouble downloading Benefitplace or logging in? All Your Benefits. In Your Pocket® download Benefitplace today! 3. Whatever life brings and wherever you are, the this app™ app is there with you.