Direct Energy Account Manager Reviews

They took DirectEnergyAccountManager down and the homepage reads that they’re sorry for the inconvenience DirectEnergyAccountManager is down for maintenance and be available in mid November. It is now February 2022. App still doesn’t work. And they don’t offer real time usage like TXU.

I believe reviews here are just about DirectEnergyAccountManager . But I also would not rate Direct Energy very high in general. Customer service is rude and not helpful. When I signed up, it was for a new apt. Still a small 1-bedroom. But my bill doubled under Direct Energy plan. Even though nothing else changed (i.e. same lifestyle /usage/etc.). All customer service would tell me is that my usage increased but couldn’t explain to me how that was possible. I didn’t change habits. My electric bills have always consistently been around the $50-$60 mark. Suddenly, I’m paying over $100 a mo.

Turns out it was the property I moved to was crappy. Nothing was energy efficient. And it was old so I’m sure the door/window seals were all bad. I’ve since moved into a new home, 2-story/3-beds. And my bills are back to under $60 - in January with heater used every day- still under same Direct Energy plan. I got lucky and locked in a rate for three years. But when my contract is up I’m definitely moving companies just because the customer service was so poor.

DirectEnergyAccountManager is garbage. Seems like its just a reskin of the website and it is so slow. It errors all the time and the errors are non-specific. Seems like the developers must never actually use it or any bill pay app. If
you are looking for the worst user experience in any app - you have found it. Does not save payment options - no confirm or error just loads to another page. Continues to tell me card information is wrong for 2 or 3 cards which work fine every where else. This company has always been terrible digitally and has not gotten better with the release of this "updated" app - and no - I dont want to talk to a developer and waste even MORE time on simply trying to pay my bill. Make it work - its 2022.

I have had this service for several years now and since I've moved to this new address I have had issues with the billing , I pay my bill then turn around and have to another bill within weeks stating that I didnt pay something or so call late fees , I am about ready to find another light company....... I paid 205 on the 16th and then come the 18th I had to pay 111 now on the 2nd of December I have to pay 383, for what tho? Im really about to call and speak with the supervisor !! Poor business now , and now when you call, someone that doesn't speak English answers and I cant understand a thing he/she is saying not trying to be racist but my god !!!!

I’ve had direct energy since 2016. The old app worked great, and I could toggle through all the options easily. When I paid, it would allow me to select my bill amount and hit pay. The new app is constantly glitchy, when I can login, none of the options are touch sensitive, so I have to hit them multiple times to get to anything, everything is laid out all wrong, and when I go to pay, I have to know my bill amount because it will not show it in the pane above like the old system did so that I can make sure I’m not short paying my electric bill. I’d give DirectEnergyAccountManager zero stars if I could. They tried to fix an app that wasn’t broken, and the new one is by far their worst one ever.

I told the representative that was signing me up for a new 24month lease that I would be moving into a house and asked if my service would be able to be transferred. The woman confirmed that I would be able to keep my service in my new home without ever confirming the address, so I went ahead and started a new contract. It turns out my house is part of a co-op that cannot have direct energy as my energy, so now I’m stuck in contract even though I called numerous times to cancel my contract. I had direct energy for almost a decade and always stayed faithful, in return I am receiving late charges and stuck in a contract I cannot keep because of poor communication. It’s frustrating because I asked the right questions before signing a new contract and was misinformed.

The Representatives are very rude. They get frustrated when you know what your talking about. Also I stayed on a call for 1 hr and was placed on hold just to be hung up on just to have to call back to get my situation situated and be on hold again for 30+ minutes to speak with someone else. You do not treat your customers that way. If there is something u cannot handle or fix you should escalate the call to someone who can. The rep I spoke with would not let me get any words out he would raise his voice louder over mines. I understand call volume is high but you should still take your time to understand your customer not hang up and have them call back to speak with another rep! The only reason I gave it 2 stars was because of this. Could have been a 5 just because I never run across problems with this company. Be careful who you have working for you.

Dont download DirectEnergyAccountManager, as it actually serves no purpose as of this time.I haven't been able to log in since September, saying that they're upgrading their system and will be back mid November. It is now December 28th, and im certain this wont be solved before the new year. This is my 3rd time writing a 1 star review, each and every time for a different, completely unacceptable reason for a major electrical provider that is essentially mandatory for the area I live in. All I want to do is pay my bill with DirectEnergyAccountManager , but it makes me jump thru 100 hoops before Im even able to view my account page. Garbage app, garbage company. UPDATE: Just remove DirectEnergyAccountManager from DirectEnergyAccountManager store, as this is not a functioning app and it wont be functioning any time soon. All the 5 star reviews are fake and set up most likely by the company itself.

When I originally set up account I called to set up our service and the person was quoted a higher price over the phone that was listed online. I believe I was connected to a third party company that was trying to make additional profit by reselling. ( this number is listed on direct energy website). I decided to call other numbers and I did get the listed price. Upon annual renewal I believe I got the same person again. He was quoting about 50% more than what was offered online. When I asked why he said let me see if I can get you a better price. This is when I decided this company is run by a poor over-site of management. I would have completed the online enrollment but I kept getting a error. Although I was willing to pay about 5% more to renew just to save me time. I don't trust them anymore and I refuse to ever buy my power for Direct Energy. I worry about how many people are taken advantage of.

This is a terrible app; even when I schedule an online payment through the website, DirectEnergyAccountManager inaccurately captures that scheduled payment. I’m forced to have to go back and forth from DirectEnergyAccountManager to the website portal just to confirm that my payment has been scheduled/paid. Not to mention that the company has awful customer service and response turnaround times. DirectEnergyAccountManager also sends all these alerts to notify that a payment is due even after the payment has been scheduled/paid, which causes extra confusion, since I had already scheduled the payment to be made. What a mess.

To start off, when selecting a plan they were really pushing me to take the green energy deal which they said was their best and would cost me$40-$60 monthly for my apartment. I decided to go with it because it did seem like good pricing until after my first payment I found out the delivery fee alone was $80. On top of that, they made two accounts and I only had one account where none of the information would go. It just kept saying $0 owed which was really weird. Took forever to get my right account then what do you know, DirectEnergyAccountManager doesn’t work anymore and they said there would be a new app in November. There is NO new app. There is also no reason that my bill for January is double what it typically is. I would not recommend this to anybody.

I was referred to Direct Energy. When I signed up, I told the representative that I was referred and he said I would get a referral credit of $50 and the customer that referred me would get the same. In be known to me, I wasn’t told the I would get the credit after the 4th billing cycle and the loyal customer that referred me would get their credit after I’ve paid 2 billing cycles.
1. Your customer service representative should tell the customers the referral credit IN FULL DETAILS!!
2. A credit is credit, your loyal customer should get their credit immediately. This loyal customer has been with you for 2 years. THE LEAST YOU COULD DO IS SHOW CUSTOMER APPRECIATION TO THE CUSTOMER THAT REFERRED TO YOUR BUSINESS.
3. The only reason I switched was because the loyal customer that referred me gave your company a good name. I was with Ambit Energy and had been with them for over 7 years.
4. Please do some professional development trading so that your customer service representatives will know what to tell the consumers and most importantly, GIVE THEM THE CORRECT INFORMATION. MY REPRESENTATIVE TOLD ME I WOULD GET MY CREDIT IN THE FIRST BILLING CYCLE.

I haven’t been able to make a single payment on DirectEnergyAccountManager the entire time I’ve been with you guys and it’s been a little over a year. When I called to complain last year, you guys told me it would be another month until it was fixed. The fact that you guys are commenting back to people saying they can log onto their desktop to access what DirectEnergyAccountManager should do is a joke. Someone told you they haven’t been able to use it correctly in 7 months, you should be fixing it not having them work around YOUR issue. What’s the point of even having an app if you’re not trying to correct the problem?

I recently signed up with direct energy because I was referred by a friend, and from the very beginning I’ve had nothing but issues with this company. I’ve called customer support about 3 times in the last week and more issues just keep arising. It took me like 2 weeks to get a confirmation email, I have never been able to view my account on DirectEnergyAccountManager or even sign into DirectEnergyAccountManager . Every time I attempt the screen just turns white. I’ve tried the mobile website, the website on my PC, and DirectEnergyAccountManager . If I knew it was going to be this difficult I would’ve chosen a different company.

They offer excellent plans but its a lie none of them honor what they offer, the one i got is “free nights” well it isn’t we always pay the same with ac on all the time and somehow my bill this month came beyond double the amount i usually use. We only 2 people that work day time and we used most electricity at night. I called them and they not taking responsibility of their mistake. And they say they’ll charge me $165 if i trade companies

Direct Energy has done me well for the past year and a half. Although, I’ve been with them for at least 7 yrs, service has gotten better. However, There is a problem when trying to set up New service, the representatives are not relating to each other and/or stepping on one another’s toes trying to get commission when setting up NEW SERVICE. I welcome a supervisor to contact me regarding the matter I’ve incurred due to lack of consideration and fraudulent charges as a result of the above issue.

I have never had an electric company that literally goes out of their way for the customers. Direct energy will find a solution out of nowhere to meet your needs and keep you smiling. From the very beginning I’ve never had a problem with them. Every person I’ve spoken with had never let me done, not ever yelled at me or hung up in my face. They are positive beyond all measures and I truly love everyone there!!!! Keep up the AMAZING CUSTOMER SERVICE and please stay safe.

I like DirectEnergyAccountManager because it’s easy to navigate through what you want to look at.

The only thing I would like is that when you put your bill, the amount you owe automatically shows up, or for there to be a button to press to automatically pick the amount you owe in full. I’m mostly just paranoid at times that I enter the amount for the last bill instead of the current bill.

I have had Direct energy since moving to my new place I live the east to use app. Great service. My bill is consistently the same. The most I paid in the summer time was 120 bucks. And winter hasn’t been more than 45 bucks. I would recommend Direct Energy to any single home or even and house full. They great discounts and very competitive rates. I haven’t found anyone that can compete honestly!!!

I am very upset
Cannot get a person that knows what’s going on......I’ve tried multiple times
They also show as a Connect 24 customer and I am not I’ve had an account with them for 4 years at another address
It was fine there but boy it’s really messed up. I am going to switch if they don’t fix it ASAP!!!!!!!

I love DirectEnergyAccountManager and love the customer service. I just got off a call with probably the most amazing customer service rep I’ve ever encountered! Bill Ortiz took my call about a question regarding my new account not showing up in DirectEnergyAccountManager . Not only was he helpful and explained the delay, he was so pleasant and engaging. It was so refreshing to speak to someone who could help me with my question and seemed genuinely happy to be doing it. I hope his supervisor reads this because he absolutely should be teaching a class on how to provide customer service with a purpose! That call actually was the highlight of my day!