Contact Direct Energy Account Manager Support

by Lolly418

They took the app down and the homepage reads that they’re sorry for the inconvenience The app is down for maintenance and be available in mid November. It is now February 2022. App still doesn’t work. And they don’t offer real time usage like TXU.

I believe reviews here are just about the app. But I also would not rate Direct Energy very high in general. Customer service is rude and not helpful. When I signed up, it was for a new apt. Still a small 1-bedroom. But my bill doubled under Direct Energy plan. Even though nothing else changed (i.e. same lifestyle /usage/etc.). All customer service would tell me is that my usage increased but couldn’t explain to me how that was possible. I didn’t change habits. My electric bills have always consistently been around the $50-$60 mark. Suddenly, I’m paying over $100 a mo.

Turns out it was the property I moved to was crappy. Nothing was energy efficient. And it was old so I’m sure the door/window seals were all bad. I’ve since moved into a new home, 2-story/3-beds. And my bills are back to under $60 - in January with heater used every day- still under same Direct Energy plan. I got lucky and locked in a rate for three years. But when my contract is up I’m definitely moving companies just because the customer service was so poor.

by Gone For Evere

When I originally set up account I called to set up our service and the person was quoted a higher price over the phone that was listed online. I believe I was connected to a third party company that was trying to make additional profit by reselling. ( this number is listed on direct energy website). I decided to call other numbers and I did get the listed price. Upon annual renewal I believe I got the same person again. He was quoting about 50% more than what was offered online. When I asked why he said let me see if I can get you a better price. This is when I decided this company is run by a poor over-site of management. I would have completed the online enrollment but I kept getting a error. Although I was willing to pay about 5% more to renew just to save me time. I don't trust them anymore and I refuse to ever buy my power for Direct Energy. I worry about how many people are taken advantage of.

by Daaawwg

Dont download this app, as it actually serves no purpose as of this time.I haven't been able to log in since September, saying that they're upgrading their system and will be back mid November. It is now December 28th, and im certain this wont be solved before the new year. This is my 3rd time writing a 1 star review, each and every time for a different, completely unacceptable reason for a major electrical provider that is essentially mandatory for the area I live in. All I want to do is pay my bill with the app, but it makes me jump thru 100 hoops before Im even able to view my account page. Garbage app, garbage company. UPDATE: Just remove the app from the app store, as this is not a functioning app and it wont be functioning any time soon. All the 5 star reviews are fake and set up most likely by the company itself.