Synthesis app not working? crashes or has problems?

Synthesis Status

Last Updated on 2019-12-09 by Knowledge Architecture

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Common Synthesis Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Synthesis app on iOS and Android devices. Solve all Synthesis app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Synthesis iPhone Issues and Solutions

Synthesis iOS app crashes, not working, errors
Synthesis iOS app network issues
Synthesis on iOS has black/white screen

Synthesis Android App Issues and Solutions

Synthesis has errors/crashing/not working
Synthesis server network connectivity issues
Synthesis has black screen

Synthesis iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Synthesis app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Synthesis app crashes or not working on Iphone (iOS):

Close and restart the Synthesis app on iPhone
Update Synthesis app to the Latest Version for iOS
Uninstall and reinstall Synthesis iPhone app
Update your iPhone to the latest iOS version

Fix Synthesis on iPhone unable to connect to server/internet connection issues::

To resolve Synthesis network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Synthesis black/white screen (blank screen) on iPhone:

Follow the Synthesis iOS app troubleshooting guide Here →

Synthesis Android App Issues and Solutions

Fix Synthesis not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Synthesis app issues:

Force Stop the Synthesis App
1. On android, goto "Settings" » click Synthesis app. » click "Force Stop".

Update Synthesis to the latest version on PlayStore

Clear Synthesis App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Synthesis app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Synthesis.

Fix Synthesis unable to contact server/ Synthesis internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Synthesis » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Synthesis » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Synthesis on android.

Solve Synthesis black/white screens issue on Android:

Follow the Synthesis android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Knowledge Architecture, developers of Synthesis.

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