JustFab Reviews

by Mermaid_arie

I downloaded JustFab via the link on their website because it said I’d get a $15 credit which is a pretty neat incentive. I’ve always loved this app shoes and have never had any problems before on their site so why would an app have any issues. Well I was wrong. When I downloaded JustFab and signed in I went and added 2 pairs of shoes to my cart. I had one pair that was covered by my monthly member credit but the second one didn’t have the $15 app credit. It was on sale so I took it out of my cart to add a pair of full price shoes to see if that made a difference. When I took the sale shoes out my whole cart was cleared! The other pair in the cart was gone too. So I went back and found the same pair, added it to my cart and now it shows 2 of the same shoes! Fortunately I saw the $15 credit on the second duplicate shoe so I thought ok I’ll just take this out and add in a different full price shoe I want and keep that “ghost” shoe in the cart. So I did, and it showed the original shoe I wanted and the new loafer but no $15 credit. Just a full priced shoe and the shoe with my member credit applied.

Every time I try to change the shoes my cart would appear empty when it in fact wasn’t and there was a pair still in it (my ghost pair). This needs to be fixed and I’m disappointed I won’t be getting the second pair. Hope they fix this issue soon. Would be so handy having an app.

by Briankhan

If I could give zero stars, I would. Got charged $40 a month for four months and NEVER received a single pair of shoes! When I went to cancel, they only refunded me for three pairs, then I found out that they retracted another statement when I looked in my paypal account. So, I only got refunded for two of my transactions AND they kept billing me for two months after I cancelled! Not to mention that went I went to cancel online, it never worked. The chat option didn’t have a send button so there was no way to send in your complaint or request for refund! I hope this shady business sinks. Please don’t give them any of your business, they will only rip you off!

by Rilsssp

I have ordered products twice this month. And both times the orders where canceled with no explanation or reason. Tried calling customer service and was hung up on the first time. The second time was less than helpful as they said my order was canceled because of my shipping address. They said they would fix it but I am still unable to order anything and I was given no time frame for when I will be able to. Meantime. Most of the items I wanted to order are now out of stock. As someone with a size 11 foot this is incredibly upsetting as it is incredibly difficult to find shoes. So my orders where canceled twice, I don’t know when I will be able to order, and when I do I most likely won’t be able to order any of the original products I wanted.

by Dissapoojted.

JustFab is trash. The VIP CLEARLY states that I have to go between the 1st and 6th of the month on JustFab to “skip” the month and not be charged. Not ONCE did I see the option, mind you I went in daily to make sure I wasn’t charged unnecessarily.
On the 12TH I was randomly charged $40! When I questioned about it I didn’t get much help. I cancelled it and was told I can use the credit ($40 I paid) for future reference. I log in to check RIGHT AFTER the call and my balance is at $0.00. No point no credit. And “Thea” was very rude and unprofessional.

Cancel immediately after your first pair unless you want your money stolen randomly and not be refunded.

by Emilypdever333

I am canceling my subscription with just fab if they don’t hammer out the kinks on JustFab . I can’t filter through sizes it just keeps saying oops we’re trying to fix that and it has been like this every time I’ve signed into JustFab . If you click on the 10$ or 20$ styles they show you the same shoes in both categories and all of them are 20-50$. You literally have to scroll through every shoe and look to see if they have your size. Out of the three pairs I have ordered they run big. I wear a size 8 in Nike women’s running shoes or sandals and I decided to order my just fab shoes in a 7.5 just to be safe and they are still too big. I’m sending them back for an exchange of a size 7 so I will update afterwards. So far not a great experience.

by Maybeekaity

I love this app! There’s great shoes at affordable prices, and I’ve found some of my favorite pairs through this company! However, I find JustFab design irritating and nonsensical, it feels like the website/webpage was just shoved into app form with no care about how it looks or functions. There’s overlap with the next/previous buttons when looking at products, sometimes the page number overlaps the next button. The setup with the forward, back and reload arrows like a webpage seems really odd to me, not to mention the tiny font that sometimes requires zooming in when in that weird app/webpage hybrid zone.

Again, nothing against the products or the company, I just wish JustFab was designed better so customers have easier shopping experiences when not on a laptop/desktop.

by Ber_16

So I was using JustFab , but it was giving me issues with the card I had on file because it was trying to use one that was expired and I had already removed from my account. I decided to use the website instead because of anything I could make the changes there. When I got to my shopping cart, it showed a different price than what was in JustFab . I was able to get JustFab figured out because I didn’t want to pay the extra money the website was showing even though I was logged into my account. But that really doesn’t make sense. I also looked today with new items in my shopping cart and the price on the website is a good two-three dollars more than what is in JustFab . What’s going on with that???????

by Seadubbs

I signed up for VIP to place an order at a promotional price for boots. I selected the boot and went to my cart, where my total was just over $15. I went through checkout and never saw that total again, even when finalizing. After my order was placed, I noticed the total listed at over $16.

Small difference, I know, but still frustrating. Clearly a design oversight.

I spent over 20 minutes trying to explain this to customer service — I was asked for a screen I didn’t have because I didn’t think it would be necessary. Even worse, I was sent “Are you there? I would love to get your concern taken care of, but I may have to end the chat if I don’t hear back from you.“ FIVE times while replying in 2-3 minutes to the agent.

Overall just poor user interface and genuinely awful customer service chat (both the technical setup and the impersonal cut/paste messages). All I wanted was like a dollar back, minimum.

Will probably cancel soon. Haven’t even gotten the boots yet. If they aren’t great, I’ll come back and update to a one-star.

by PffhhF

I usually don’t write reviews but for this one I’m going to. I give it 3 stars because I agree with the others it was easy to navigate things and for my first purchase it was a 10$ pair of boots+shipping so ofc I placed an order for the boots but if I knew it was gonna take almost a month to deliver it I would’ve just went to a store and bought them. I placed my order the 4th of December and my order has yet to arrive. It’s alittle aggravating when it was supposed to get here the 14th and I still haven’t received it. I won’t be ordering on JustFab again.😒

by Kelebek Bb

I have a been a customer for years and I love both the shoes and clothing. I was excited when JustFab finally arrived. JustFab overall deserves more than 4 stars. However JustFab runs slow especially during checkout. Using the first WiFi connection and a brand new phone, all I receive is the spinning logo. Until this is fixed, I will browse on JustFab but purchase online.

by FitDiva203

I prefer to use JustFab over the website because the website has a lot of issues especially with the cart. The cart glitches so bad and I’m not the only person that’s having that issue. I found JustFab today and was able to checkout my items with no issues. I will be using JustFab instead of the website for now on.

by CD_UB32

I am so Excited to have Just Fab as an application on my iPhone now. I was a VIP member back in 2010 and loved it then. I just ordered my first pair of boots for $10 dollars I mean come on ten bucks who can say no to that all from the comfort of my sofa with coffee in hand😊 Can’t wait to explore all the new fashion within the Application. My husband knows there goes his side of the closet. Momma is a VIP member again!!!😀❤️ Love this membership they take good care of their customers. Sign up for yours today😊❤️

by Floraisa

I have been a member for several years now. I agree with the last post. Just Fab is really easy to deal with. Customer service is very friendly and will do what they can to resolve an issue. I like their boots and sweaters. The material is of good quality.I have bought several purses and I have been very happy with them. I would like to see a purse come out with little metallic studs on the bottom so if I need to set my purse down I wouldn’t worry about it getting dirty.

by Sumchicuno

I don’t usually write reviews but I was surprised to see all the bad reviews. I have placed at least 5+ orders and have never had a problem. As a matter of fact I had some questions regarding a price discrepancy and spoke to customer service and they took care of it for me and credited me back. I have never had a problem getting a hold of customer service and they are always friendly and helpful. Plus their clothes, coats, shoes and boots are great. And the VIP sales are the best deals.

by AliasAmy1

I’ve shopped here for about four years & I’m here to tell you it’s completely worthwhile. I get complimented on my shoes and jewelry anytime I get a new item; which is often because I take advantage of the VIP Program. The shoes don’t wear out, even in winter! The boots are always warm too. No worries about water getting in m; I live in Michigan & our seasons can be daily events. If something is defective/a heel breaks they’ll credit you back or replace it, super easy. The shoes last & they look great. I never review things but this app was worth it! Happy shopping! 👍🏻

by Debra Mojena

I forgot to skip the month and I was charged. I really need the money right now and I was afraid they wouldn’t give me a refund. But I called and through their automatic phone system, I got a refund processed within one minute! I didn’t even have to speak to a representative, and the fact that they are so understanding makes me trust the company more!

by Hraciesmile

I have shopped here for well over ten years, I have to say... this is the best store!! I have so many things I like about it and trust me, I have been through all stores out there just confirming what I already knew. I love the styles, and prices oh man quality is amazing and the help I get from both the stores and online, I always feel that they are my friends! I shop for me and for my husband 3 sons and gifts for family and friends, I have never had a bad experience. We get complements all the time not just for our clothes n shoes n handbags n coats but in the house as well. Here’s the honest truth... I feel so blessed to be able to shop here and did I mention prices? It’s..THE PLACE THAT HAS IT ALL just check it out, I know you’ll agree, I LOVE SHOPPING HERE!! It’s the best. Cindy P.

by Jogoco2

I have been a just fab VIP member for years at this point. JustFab is the only way that I shop for clothes and shoes. I can skip the month from my phone, purchase products, and contact someone if I have a problem. I probably would’ve cancelled my membership if I didn’t have JustFab because I wouldn’t have gotten on my computer.

by Cami123camcam

I love JustFab!! A few year back I bought beige booties for $10!! And they came in super quick and still to this day they look brand new and I used them many times. I got the VIP membership and I get the best deals. I got 3 pairs of shoes and I ordered them last week with standard shipping and they are already here!! They are super great quality, and I bought them for $80. When the original price of each was $50. JustFab is so amazing I 100% recommended. I have never had to return an item before but I don’t doubt that the return process will be simple, easy and fast.

by JustFab Fan

this app is my favorite shoes brand that I would like to spend money on because it’s worth every penny. I have been shopping with this app for more than 9 yrs and I have ever never had bad experience. The best customer service I’ve ever had in my life is this app’s customer service. All my shoes and boots are from this app, I am not only taking about their awesome prices but about the product quality and beauty.

by Danee.Bee

Girl fxck JustFab!! To convert JustFab for just VIPS. Y’all must really be looking to convert users, but more importantly you’re inconveniencing customer that don’t want to be VIP. To download JustFab to be redirected to a website, yeah that’s a no for me big time. Besides, JustFab wasn’t all that to begin with. It was super slow! And hard to shop through in general. Y’all need to come correct or just don’t do an app altogether.

by Alysiaamariee

The shoes are wonderful, JustFab on the other hand should be for everyone. Will be deleting JustFab until it’s acceptable for everyone. Please don’t respond with an automated message because I don’t want to hear it. Thank you

by Darby Cox

It is impossible to cancel your membership (after accidentally clicking the box) it’s very confusing and their customer service is absolutely horrible. Never again!

by Customer8901

I recently had JustFab as a vip member and once my membership was canceled JustFab wouldn’t allow for me to use it. I found it to be highly annoying that being a non member I couldn’t even use JustFab to track my order. Not worth downloading.

by Ravz Sydham

I forgot to skip month for VIP account. I called them asking need refund and close my account. They refused because once credit no refund, though you like or not you have to buy their products.

I have not received any reminder email stating vip amount will be charged. I felt really painful with Just fab. No proper customer support. I am done.

by Gnhopson

I don’t understand why you guys have a app and it’s ONLY for VIPs...I feel as though that’s not fair to the customers who aren’t VIPs. JustFab is supposed to be for EVERYONE not a selected group.

by As_tttbb

I shop on my phone and the website is frustrating to explore so I thought i’d download JustFab and buy some boots. Wrong. Apparently only VIP are allowed to use JustFab . doesn’t seem like smart marketing but okay. Would’ve given one star but i actually like their boots. just make JustFab accessible to all. deleting JustFab and i’ll check again later.

by Lolitsjayb

Very disappointing, it kept changing my order since Dec 2nd then Tuesday then Thursday and now they switch it again!!! Of your schedule is very inconvenient and you have to rush home for your packages then last min they change the date! Everything else can’t complain but I won’t be ordering from here anymore, WAY TO MANY delays. (JustFabKids) and they don’t even email you saying there’s a delay, they just change the date without notice!

by Lit3z

App works relatively well. Can shop different collections see featured items and trends and my own boutique listed at the open of JustFab . Overall VERY solid! 👌 BUT, if it were possible to redeem points and still input a card if there is a credit for them month( let's say someone wanted to help you out and you wanted to keep your credit--not possible app forces you to use credit first). While I realize these are minor they contribute and act as missing components of the full website that limits potential activities. Plus JustFab section where feed back can be provided is unable to be accessed, it pops up as if an email will be drafted and quickly drops off screen. THIS is huge! Please fix that, not that I don't love JustFab but it would have just been easier to contact the fab teams directly rather than having to plaster it on an app review...

by Tiffanyilu

JustFab is much more convenient! I like the quality I receive. I gave 3 stars because you cannot use your monthly VIP Membership credits towards any VIP Membership Promotions. At checkout you must choose to either get it at the promotion price or use your credit and pay full price. Very disappointing :(

by Cleopatra1811

Finally an app for this app. I tried the one they were testing out before and I absolutely loved the idea of an app. So much more easier to shop around with! I was a little sad when the trial ended. And now that it’s back for good I’m happy. Just wish that I can use my credits together with promotion.

by 1MaddieB

I love this app and I’ve been waiting for them to release an app for soo long!! JustFab is easy to use and makes it so easy to shop each month. Thank you this app!

by Trangcao23

My favorite brand to shop allll my shoes and clothes and bags. JustFab makes it so easy to shop and skip every month!!!

by Cstone7

I am so happy that this app has an app. I find the shopping experience in JustFab to be so much better than when just shopping on the regular site. I love that I can manage my account and sign up for alerts to get first access to new arrivals and sales. Now, I just need to figure out where I can store all my new shoes because I don’t want to stop shopping!

by SoCalMama5000

Really enjoying JustFab so far