Contact JustFab Support

by Mermaid_arie

I downloaded the app via the link on their website because it said I’d get a $15 credit which is a pretty neat incentive. I’ve always loved justfab shoes and have never had any problems before on their site so why would an app have any issues. Well I was wrong. When I downloaded the app and signed in I went and added 2 pairs of shoes to my cart. I had one pair that was covered by my monthly member credit but the second one didn’t have the $15 app credit. It was on sale so I took it out of my cart to add a pair of full price shoes to see if that made a difference. When I took the sale shoes out my whole cart was cleared! The other pair in the cart was gone too. So I went back and found the same pair, added it to my cart and now it shows 2 of the same shoes! Fortunately I saw the $15 credit on the second duplicate shoe so I thought ok I’ll just take this out and add in a different full price shoe I want and keep that “ghost” shoe in the cart. So I did, and it showed the original shoe I wanted and the new loafer but no $15 credit. Just a full priced shoe and the shoe with my member credit applied.

Every time I try to change the shoes my cart would appear empty when it in fact wasn’t and there was a pair still in it (my ghost pair). This needs to be fixed and I’m disappointed I won’t be getting the second pair. Hope they fix this issue soon. Would be so handy having an app.

by Rilsssp

I have ordered products twice this month. And both times the orders where canceled with no explanation or reason. Tried calling customer service and was hung up on the first time. The second time was less than helpful as they said my order was canceled because of my shipping address. They said they would fix it but I am still unable to order anything and I was given no time frame for when I will be able to. Meantime. Most of the items I wanted to order are now out of stock. As someone with a size 11 foot this is incredibly upsetting as it is incredibly difficult to find shoes. So my orders where canceled twice, I don’t know when I will be able to order, and when I do I most likely won’t be able to order any of the original products I wanted.

by Briankhan

If I could give zero stars, I would. Got charged $40 a month for four months and NEVER received a single pair of shoes! When I went to cancel, they only refunded me for three pairs, then I found out that they retracted another statement when I looked in my paypal account. So, I only got refunded for two of my transactions AND they kept billing me for two months after I cancelled! Not to mention that went I went to cancel online, it never worked. The chat option didn’t have a send button so there was no way to send in your complaint or request for refund! I hope this shady business sinks. Please don’t give them any of your business, they will only rip you off!