Arrowhead Reviews

There are way too many flaws and dysfunctions. They say you can do zelle but mine doesn’t work. I’ve called twice and nobody bothers to call me back with a resolution. Constant maintenance and still an app that is only working half the time. Lately with when log in and go to your account and then it boots you out and you have to re login, again. It’s so frustrating, and time consuming. In todays digital world these things matter. The only reason I haven’t changed banks is because it’s been years of being with arrowheads & the inconvenience of changing everything over to a new bank would be a pain. But if the issues persist I will.

Arrowhead is terrible it constantly crashes and then forgets all of my sign-in settings -yes, I keep my apps up to date and I gave it permission to use biometrics on this phone through settings.

- I have my banking apps set up with biometrics so I can automatically sign in with Face ID. Arrowhead allows us to set up biometrics but it barely works and then the “remember me” option is faulty as well. I’m constantly being forced to enter my login information when I have biometrics set up and the remember me option selected.
I have no problem remembering my login information it’s just frustrating to have these faster login options that rarely work.

Just logged into the new app and it looks like all my payments will now be made through Apple Pay. So much extra. The old app worked great, this took days to update! Was not ready when it was promised, all the extra steps so not cool. Not user friendly at all… I’m NOT looking forward to the phone calls from grams because she can’t use this one… so upset! 😪 My mom is even struggling and she’s pretty tech savvy… this app, please figure this out, who approved this garbage!?

So I like the new app look. But I and some family have had issues. Last week my account balance was negative when it shouldn’t have been. I contacted this app and was told that at night the balance will be wrong because Arrowhead hadn’t caught up to my transfer. However the transfer was in Green showing a deposit but the actual balance did not reflect it. Also at night I was not able to do a mobile deposit. In addition I was locked out due to incorrect password. The password was correct, but I had to reset it to get in to my account. Then I tried to use the same “wrong” ( per Arrowhead ) and was told I couldn’t use previous passwords. So frustrating. So the roll out has not been smooth. It’s has caused me distress seeing my account negative by mistake. I hope these things are worked out so that Arrowhead is correct. I really don’t wanna leave aacu because Arrowhead is troubling.

I got logged out and wasn’t able to log in. Every time I try to reset my password it never lets me. It tells me it can’t find my account after I input my security questions correctly and locks me out when it shouldn’t be this difficult. I always have to call and give the same answers just to reset my password it’s ridiculous!

I love everything else about Arrowhead , but when I want to send money to someone through Zelle, I can do it only once. After that I put in their information in to send money, it says that that contact already exists and to select new information. But it doesn’t even show me that their information is in my app. So I have no way of sending them money more than once unless I have them request it from me. Very frustrating.

Love Arrowhead it’s very organized and I’ve definitely seen some bug fix improvements witch I love. Although It would be awesome if it was able to tell you the exact time you bought it like yes it shows the date but it would be amazing if you were able to track when was the transaction was made!!!

The this app CU devs listened to our feedback. After we informed them Arrowhead no longer allows us to use our iPads in landscape mode, they fixed it. Thank you.

However, there is another bug. Arrowhead only allows me to receive push notifications [alerts] on my iPad mini, but never on my iPhone. Please, fix this, also. From my end there is nothing more I can do, other than set notifications from within the this app CU app and the Apple Settings app. Thank you.

I just wanna thank the devs who got this UI to look MUCH more modern than before, but I must say that the new express view does not immediately refresh when you pull down to refresh.
And also the transaction history is gone :(
But nonetheless thanks devs! That UI haD been OUTDATED, but was effective 🤔

I have been a long time member with this app. Customer service is great and I always appreciate not being charged for having a bank account. I will say that the update on Arrowhead made accessing my routing and account number difficult especially when having multiple accounts. That is the reason I gave four stars. Other than that I am a satisfied customer / member.

I’ve never had issues with Arrowhead. It’s very convenient and user friendly. No more trips to the bank as I can do everything from home, unless I want to withdraw which is rare.

I have been banking with this app for nearly 30 years and their services and staff just keep getting better. Most of my family also banks with this app Credit Union. Thank you for your great service.

It took a while to get used to the new app, but I can easily maneuver it now. The only thing I miss is the Calculator option that was available in the old system. Plus, this app offered several classes to their customers regarding the new app.

I’ve been banking here for 34 years and never had any problems with my account. Everyone that works there is very friendly and knowledgeable. They are always willing to help you.

I’ve been a member since 2001 & my experience has been amazing. I’ve bought cars and a house because they give me the option to save money by taking it out automatically and depositing into my savings account

I am enjoying using this app Credit Union app. It’s user friendly, easy to navigate and move funds from one account to the next. I also called customer service on a Sat morning and the young lady was extremely friendly and helpful. I took a few minutes for the system to download, but once it did I was able to compete my transactions in less than minutes. I highly recommend using Arrowhead ! It’s worth it!

This update was much needed I was seriously considering switching bank because of how awful this apps interface was its very good to see that this app listens to the people, still don’t understand why it took so long to update but oh well Adleast Arrowhead is updated a friendly user interface

I have been banking with them for years! Even upon moving out of state where there wasn’t one around, there was always a sister bank that was available. They take care of you when things go a bit haywire and they’re always checking out for fraudulent charges or suspicious payment activity.

I was a little confused at first but quickly got the hang of it once I found where the features I used frequently were. Now it’s a breeze to use. One caveat (might be a one-off), but I left a message asking a question and it took days before I got an answer. I rarely use the messaging feature anyway so jic be aware.

I really enjoy using Arrowhead it’s really easy to use and if I feel uncomfortable with anything I can call and they help me through Arrowhead which makes it all the more enjoyable. I’ll continue to use it.🙂