Contact Libre Support
Company Name: Abbott Labs
About: Libre app[1] is cleared for use with FreeStyle Libre 2 and FreeStyle Libre 3
system sensors. It is designed to make it easier than ever to track glucose
readings and insights using the FreeStyle Libre family of sensors.
Libre Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: support@abbottdiabetescare.com
Website: 🌍 Visit Libre Website
Privacy Policy: https://www.diabetescare.abbott/privacy-policy/freestyle-librelink.html
Developer: Abbott Diabetes Care Inc.
3 Most reported problems 😔💔
Did not work with libre 2
by The Original RL
I am switching from the freestyle libre 2 to the 3+ because support for the 2 is ending. I wanted to switch apps so I’ll have some history when I start the new 3+ sensors.
This app says it’s compatible with the v2 sensors, but when I tried it through the error that it’s not compatible. And now the sensor can’t be used with the older app (freestyle libre 2)
Called support and was told I need to use the freestyle libre 3 app when I switched. He didn’t know what this app was.
Slower, Missing data
by JRJunk4378
The new app is slower and I’m missing data from the old app and from when I sleep. Can I just keep using the older app? Why are you asking me to rate this?
Too many menus, too many taps.
by Kyara C
Moving from the Libre 3 app for the last three years, this new app is missing is the drop down menu for logging carbs and insulin. Instead of everything being on one page, everything is in its own category: rapid acting insulin, long acting insulin, food (which you can’t specify what meal it is anymore unless you type it out in the comment section every single time), exercise, etc. That’s too many taps. This makes it take even longer to log your data in, and it’s unintuitive.
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- If you are a Libre by Abbott customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Libre by Abbott.
