Contact Nissan Support

Just bought a 2018 Titan XD Pro4x, which I love. But this app, which Nissan sent me about a dozen emails telling me to download, doesn’t work because the iOS in my six month old phone is too new for the app version. I seriously laughed at the rep when he told me that I would have to wait until they test the new iOS and the compatibility with the Nissan Connect app. Everything else tech wise works. Just not the Connect app which controls which apps are available on my new truck’s infotainment system. I have worked with large companies and helped them develop apps. Once rolled out an update could be done for about $5000. Nissan can’t spare $5,000 to make an update on the tech for millions of dollars of vehicles? Especially when, “the most technology you own is now in your driveway...” Nissan’s words, not mine. Spend the money. Hire a developer. Keep the Connect app current. Or scrap the system and stop destroying the reputation of what are otherwise great vehicles. As I am typing this the last update to the Connect App was over 11 months ago. There are apps that get weekly updates just to squash bugs and keep current. Guess those companies make a lot more profit than Nissan does and can afford to pay developers to create the updates weekly. I hope someone from Nissan reads this and rolls out a new update soon. Thanks

Yesterday we drove our Nisssn Titan to church. I tried over and over again to connect my phone through the USB because I wanted to listen to one of my connect apps and let the phone change ge at the same time. Well, needless to say, the Nissan connect app never connected to the car. I unplugged my phone and plugged it back in (I did this at least 15 times or so) but never got a connection. The NissanConnect app never worked but the truck finally allowed me to listed to one of my music apps through the USB but not the one I wanted to listen too. Apple just updated their phones to ios12 and this is when I noticed that the car refuse to connect to the app. I also noticed that it looks like it’s been a year since Nissan updated their app. Maybe it’s time to update your app Nissan my truck is a 2017 model and it should work with the lastest iPhones. Your system is old and outdated. Please fix so I can listen to my music when I desire. Don’t ignore this review. Please read this and fix the the problem.

Does anyone else find it funny that the app is called Nissan “Connect” yet clearly the biggest complaint is that it won’t “connect”? Wish I had read the reviews before downloading and wasting my time. I just assumed the app would work, you know it being the year 2018 and all. I’m just shocked. Shocked that with all the technology in today’s world that Nissan can’t get this whole car/phone/app thing figured out. Well obviously they don’t really even care since they haven’t updated the app in a year and considering the app has a 1 star rating you’d think they would make this a priority as clearly it needs fixed. Anyhow, I’m done wasting my time with this, it’s obvious the issues and also obvious that Nissan is not going to address them. They should really just delete the app and so called features altogether and try and save some face. At least then people wouldn’t be let down by thinking they’re getting something and then never even being able to connect to it. Such a disappointment.