Contact Moultrie Support

by Minicharzard

The cameras themselves are ok, but the app is the worst, most un-userfriendly app that I’ve had for trail cam monitoring. I’m pretty tech savvy and the way the all is setup it’s almost like a 75 year old guy made it. There are options that would be very convenient that aren’t even offered.
You have to look at your pictures from all your cameras in one library. They are not separated by date, you have to open the picture and see what date it was taken. I’ve had many times where a “new” picture pops up from the past that wasn’t originally shown that day, but other pics from that day sent already. Pictures also disappear from the library so you better screenshot them.
The most maddening thing was when my camera went over the pic number for the plan I was paying for and didn’t reset after the 30 days. It tells you how much longer you have on your 30 days, and mine said 0 for 2 weeks. The customer service rep I dealt with had no knowledge of their product or their service plans. It took about 6 emails for her to realize they were in the wrong.
I have cancelled my yearlong subscription for the 2 cameras and have to wait until Oct to stop paying for their “service”
It’s not the camera and app setup you are looking for. There are several others in the market that are 10 times better. I’d steer WAY clear of Moultrie.

by Afral

Never loads pictures, constantly needs to be reset, burns through batteries, develops leaks at the cameras, app is constantly crashing, customer service is a pain, geez if I could give less than 1 star I would.

I can keep going on and on. For the price, I EXPECTED far more than this and will be moving on to better cellular camera providers next season. For us hunters who use the intel provided by our cameras to set stand locations and determine deer movements, only be able to hunt a couple times a week, having no pictures and constantly having to go back out to the cameras to replace batteries, it’s just simply not worth it. I would rather go back to a “dumb” camera for 1/3 of the cost of these Moultrie cameras if I’m gonna have to trot back into the woods to get the pictures anyways.

Get you act together moultrie. I’ve spent a lot of money on you (annual fees, 5 cameras) for you to have this kind of p*** poor service and I’m disappointed.

by Kimbodett

I had a Moultrie camera that worked great then stopped working. Moultrie replaced it with the Delta. It too worked great, at first. Even the battery life was good. The developmental updates are what drained the new batteries and left my camera not functioning for weeks at a time. Yes the updates. FACT: It’s a company’s way of forcing customers to keep purchasing newer products.

I bought a battery box last August. It took days to charge. After 4 months it got to where it didn’t keep a charge. I contacted Moultrie. It’s under warranty so they said ship it to them. It’s not worth paying the price you pay to ship it. So now I purchased a dual solar battery box.

I have been with Moultrie since 2020. They have charged my credit card 3 times for unlimited which comes to roughly $500. This does not include the cost of accessories. Keep it up Moultrie. I am only one customer but I will drop you and move on if this doesn’t take care of the problem.