Contact Moultrie Support

by Afral

Never loads pictures, constantly needs to be reset, burns through batteries, develops leaks at the cameras, app is constantly crashing, customer service is a pain, geez if I could give less than 1 star I would.

I can keep going on and on. For the price, I EXPECTED far more than this and will be moving on to better cellular camera providers next season. For us hunters who use the intel provided by our cameras to set stand locations and determine deer movements, only be able to hunt a couple times a week, having no pictures and constantly having to go back out to the cameras to replace batteries, it’s just simply not worth it. I would rather go back to a “dumb” camera for 1/3 of the cost of these Moultrie cameras if I’m gonna have to trot back into the woods to get the pictures anyways.

Get you act together moultrie. I’ve spent a lot of money on you (annual fees, 5 cameras) for you to have this kind of p*** poor service and I’m disappointed.

by Kimbodett

I had a Moultrie camera that worked great then stopped working. Moultrie replaced it with the Delta. It too worked great, at first. Even the battery life was good. The developmental updates are what drained the new batteries and left my camera not functioning for weeks at a time. Yes the updates. FACT: It’s a company’s way of forcing customers to keep purchasing newer products.

I bought a battery box last August. It took days to charge. After 4 months it got to where it didn’t keep a charge. I contacted Moultrie. It’s under warranty so they said ship it to them. It’s not worth paying the price you pay to ship it. So now I purchased a dual solar battery box.

I have been with Moultrie since 2020. They have charged my credit card 3 times for unlimited which comes to roughly $500. This does not include the cost of accessories. Keep it up Moultrie. I am only one customer but I will drop you and move on if this doesn’t take care of the problem.

by Accountability Verifier

Garbage. Use any other company and app than Moultrie. I’ve been fighting with Moultrie for three months over the poor performance of their app and absolutely awful customer service. The app constantly crashes, it often won’t take credit card info, images magically appear from months ago and take up the limited number of shots paid for, and did I mention crashing? Half the time the camera doesn’t capture anything, or maybe it does as the app sure isn’t capable of displaying the images. The only thing Moultrie customer service knows is how to send unhelpful template email responses - they make zero attempt to actually read and resolve the issue. This is my second Moultrie after the first stopped working in less than a year. There won’t be a third. It is rare to find a company in the Outdoor Industry who willingly puts out garbage and has such awful customer service - as Moultrie.

Go anywhere else.