Contact Texas Roadhouse Support

I’m forced to order via technology when I call the to go order phone number. NO HUMAN on other end. I’m told I can download the app OR receive a text to link me to order. I choose text-TWICE-nothing... So I reluctantly go to App Store to download- go through the whole tedious order- TRY to set up account- restaurant receives my order - I know this because I receive text saying so. Text tells me to text back HERE when I’m at the to go pick up. I respond- text won’t go through. GOOD GRIEF- I’ve been sitting in the parking lot pick up location THIS WHOLE TIME just trying to save us getting out of the car. All of this leaves a very bad taste in our mouths (pun) concerning doing business with Texas Roadhouse. I still am not able to set up account... We detest going in to sit for a meal because of the ridiculous sing/dance routine the wait staff is forced to do. Makes me just want to hang my head for them/ it is SO embarrassing. Food is decent but this whole order / app / phone failure is just absurd.

Of the dozens of restaurant apps we use this doesn’t even make the list of ones I cringe at the thought of using. We order takeout from Texas Roadhouse less and less just because it’s become such an unpleasant experience. You can’t call to order. There’s no good way to order online. Other restaurants have stepped up their takeout ordering processes during this crisis and Texas Roadhouse has done the exact opposite? Seriously? Every time we place an order there’s some glitch and end up having to call the restaurant and wait to talk to someone to fix the problem or answer a question. How hard can it be to do what other restaurants do easily: look at a menu to see if there’s anything of interest; see prices; select items; see when it might be ready; place order if it seems reasonable. Has anyone from the company even ever tried to place a takeout order? After today we probably won’t order again.

I’ve used the Join the Waitlist feature in the app the last three times I’ve gone to the restaurant and every time, I don’t get notified when our table is ready. This latest time, I joined the wait list @ 5:33pm and was quoted a 25-35 minute wait. Got to the restaurant at 5:55pm, checked in with the host, gave him my cell number and had him read it back to me due to all the problems I’ve had. Host tells me it’ll be another 10-20 minutes for a table. We wait 30 minutes until I finally go check on our table. The host tells me they’ve been texting me for 20 minutes. I received no text messages, just like the other 2 times before. Host tells me not to use the app as it doesn’t always work. I also speak to the owner/manager about the problem. He also tells me to not use the app. And yes, I checked my phone. I don’t have any text messages being blocked.