nClass app not working? crashes or has problems?

nClass Status

Last Updated on 2018-10-25 by NorthCanal

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Common nClass Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot nClass app on iOS and Android devices. Solve all nClass app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

nClass iPhone Issues and Solutions

nClass iOS app crashes, not working, errors
nClass iOS app network issues
nClass on iOS has black/white screen

nClass Android App Issues and Solutions

nClass has errors/crashing/not working
nClass server network connectivity issues
nClass has black screen

nClass iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever nClass app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix nClass app crashes or not working on Iphone (iOS):

Close and restart the nClass app on iPhone
Update nClass app to the Latest Version for iOS
Uninstall and reinstall nClass iPhone app
Update your iPhone to the latest iOS version

Fix nClass on iPhone unable to connect to server/internet connection issues::

To resolve nClass network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix nClass black/white screen (blank screen) on iPhone:

Follow the nClass iOS app troubleshooting guide Here →

nClass Android App Issues and Solutions

Fix nClass not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent nClass app issues:

Force Stop the nClass App
1. On android, goto "Settings" » click nClass app. » click "Force Stop".

Update nClass to the latest version on PlayStore

Clear nClass App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "nClass app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch nClass.

Fix nClass unable to contact server/ nClass internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click nClass » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got nClass » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch nClass on android.

Solve nClass black/white screens issue on Android:

Follow the nClass android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at NorthCanal, developers of nClass.

About this app

this app is a classroom communication and feedback system that is used by instructors and students to have a more enriching classroom experience.