FluentU app not working? crashes or has problems?

FluentU Status

Last Updated on 2025-02-14 by FluentU

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13 User reports:
App has problems

User reports 13

⚠️ Most reported problems ⚠️

Not working

46.7%

Crashes

40.0%

Something else

13.3%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of FluentU Problems 🔥

- It is not suitable for those who do not have a basic understanding of their foreign language of choice.

- There is no slider to choose to cover the pinyin or the English.

- The quiz questions do not test on characters.

- The videos will save to the playlist one day and be gone the next day.

- The onscreen keyboard keeps popping up and is not user friendly.

📋 2 Reported Issues:

Kim Gilgenberg 2024-06-27

Hi, The app crashed on me today. I did the update and restarted and it continues to crash. I was hoping to join for a year today as a matter of fact but now I have reservations if I am not going to be able to access the content. Could you please assist?

Nigel Gain 2022-08-21

All of a sudden today I am unable to see subtitles on my video content. As soon as the video starts to play, up comes a box saying “VIEW FULL SUBTITLES “. The videos play through to the end, I get points, but the subtitles don’t run. I have a full year’s subscription and the app seems to want to charge me again for the privilege of having subtitles on the video clips. PLEASE CAN YOU FIX THIS ASAP! Thanks.

Showing 1-2 of 2 reported issues:

Have a Problem with FluentU: Learn Language Videos? Report Issue

Common FluentU Problems & Solutions. Troubleshooting Guide

Table of Contents:

FluentU iPhone Issues and Solutions

FluentU iOS app crashes, not working, errors
FluentU iOS app network issues
FluentU on iOS has black/white screen

FluentU Android App Issues and Solutions

FluentU has errors/crashing/not working
FluentU server network connectivity issues
FluentU has black screen

⚠️ Troubleshoot | Fix Now in One Click

FluentU iPhone Issues and Solutions

How to fix FluentU app crashes or not working on Iphone (iOS):

Close and restart the FluentU app on iPhone
Update FluentU app to the Latest Version for iOS
Uninstall and reinstall FluentU iPhone app
Update your iPhone to the latest iOS version

Fix FluentU on iPhone unable to connect to server/internet connection issues::

To resolve FluentU network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

FluentU Android App Issues and Solutions

Fix FluentU not working on Android, crashes, errors or is unresponsive:

Force Stop the FluentU App
1. On android, goto Settings » FluentU » click [Force Stop]

Update FluentU to the latest version on PlayStore

Clear FluentU App Cache and Data:
1. On android, goto Settings » Apps » FluentU » Storage » click [Clear Data] option. This clears both data and cache.
2. restart FluentU.

Fix FluentU unable to contact server/ FluentU internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click FluentU » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto FluentU » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch FluentU