Kiwi.com: Book Cheap Flights Reviews

Kiwi.com: Book Cheap Flights Reviews

Published by on 2024-10-14

🏷️ About: Kiwi.com is a travel app that offers great travel deals, connecting flights, trains, and buses to get you where you want to go. The app provides low-cost tickets for your next journey and helps you save all your travel in one place. Kiwi.com’s flight search, powe... Show more


       


Overall Customer Experience 😎


🙄💅🫥 Neutral
41.3%

😎👌🔥 Positive experience
38.0%

👿🤬😠 Negative experience
20.7%

~ from Justuseapp.com NLP analysis of 29,893 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Kiwi has fantastic, responsive customer service.

- Able to find proper connections.

- Able to book flights at a cheaper price through the airline website.



Read 27 Customer Service Reviews 👿🤬😡😠💢😤

4.6 out of 5

The worst booking app.

2022-05-22

I want to INVITE everyone to DON'T use this platform because you can lose your TICKET and MONEY. On December 22, I bought a ticket that I had to cancel because the airport in the city of Madrid was closed due to meteorological issues and it would not be possible to reach my connection. When I tri... Show more

Be Very Careful With Kiwi

2022-06-23

We booked a ROUND TRIP through Skiplagged and Skiplagged routed our booking through this Kiwi bunch. Kiwi indeed charged us for the same full amount for the ROUND TRIP as what was shown on the Skiplagged site. However, when we received the intinerary information, ONLY ONE WAY was showing for the ro... Show more

DON’T book through this SCAM Company!!!!

2022-07-24

I had to cancel my then fiancée’s flight due to the coronavirus back in May of 2020. Gave them more then the 48 advanced required notice that I needed to cancel the flight due to the fact her one of her layover flights got altered. I wasn’t gonna have her stranded in some other country when all t... Show more

Poor customer service

2022-08-25

I used Kiwi in the past without a glitch. Two months ago I ordered a ticket for Dec. 20th. It was confirmed and I was charged on my visa for the ticket. When I went back to Kiwicom . 2 days ago, there is no sign of the ticket I purchased. Trying to get ahold of customer service has been impossible.... Show more

Horrible 3rd Party

2022-09-26

The airlines made a last minute change that we did know until boarding. I had airhelp and additional benefits so that I informed about the trip. However the airlines rejected my booking. They offered that I could reschedule with them but because the booking was managed by kiwi the 3rd party, the ai... Show more

Slow customer service in case of urgent need

2022-10-27

We were left to pay for a flight for a family of 5, after many problems with the airlines and last minutes changes of destinations. With an infant, a toddler and an older child, the Kiwi customer service was not able to understand the urgency of our situation and left us hanging (in another country... Show more

Has taken over 5 months to get a refund. Worst booking site out there!

2022-11-28

Do not book through this company during the pandemic!!!!!!
I booked a flight through this site. My flight was cancelled about 2 months before the departure date. I filed a claim to be refunded. They told me it could take up to 3 months to get the refund. It has been 5 months and still nothing. I... Show more

0 STARS - DO NOT USE KIWI

2022-12-29

Wish I could give them 0 stars. DO NOT USE THIS SERVICE, especially if you value your sanity. They angered and frustrated me so much I was left stranded crying in the airport overnight. My flight was delayed and I called them and they refused to change my connecting flight because they didn’t want ... Show more

Never ever use it

2023-01-30

It is 0 star rating. No, it should be negative star. I spent more than $1000 on my international flight. It says it is booked and confirmed. Then, it told me that my ticket is modified due to the flight carrier change. For alternatives, my options were to pay triple (~$4000) for alternatives that ... Show more

Helps find deals

2023-03-03

This is a great app to use to help find deals, and routes using different airlines. The problem is when you book through them. They tell you that you will get your boarding pass sometime between 48hrs and 0hrs before you leave. That is a problem, especially if you are trying to plan ahead and pri... Show more

Do NOT use Kiwi!

2023-04-01

Save yourself money and hassle and book through the airlines! If ANYTHING goes wrong with your flights Kiwi will NOT do anything to help you or to compensate you. All their extra $ add-ons are completely bogus and a big scam to get money. I paid for the extra customer service, so that I could get ... Show more

Don’t fooled by the lower price

2023-05-03

Kiwi says they guarantee the delayed/missed connections. What they don’t say is they sell you a ticket looks like they are connected but actually they are separate. Airlines don’t take responsibility of the missed connections. Even though it was known that I would miss my connecting flight before ... Show more

You Probably Won’t Save Money

2023-06-03

I’m giving it 2 stars because my trip actually happened but not without hassle. I booked an overseas flight and the flight was cheap. I bought “insurance” (they sell you all different kinds of these) but the one I selected didn’t help me when one of my flights was canceled. They book flights with v... Show more

Horrible service with zero post booking accountability

2023-07-05

I never write reviews but I felt compelled to write this to warn others. I booked through Kiwi last summer for a trip to Greece and thought it would save me a few dollars. Kiwi didn’t send me a booking confirmation and when I called they said they couldn’t find it in their system and therefore it w... Show more

Too much trouble for little savings

2023-08-05

Hi, I used Kiwicom for a short trip. I would not use it again. The prices were ok but not Wow savings. The flights looked a little funky as there was a “connection” on the way back but it turns out even though it was the same airline we had to clear immigration in UK, recheck the bags and go thru ... Show more

Kiwi flights USED to be good, now I’m experiencing issues

2023-09-06

When I first discovered kiwi I didn’t really have any issues I paid online I was able to make all of my flights there were no delays in flights I didn’t experience any issues from the complaints that I read but as I continue to use Kiwicom for my traveling I began to notice that I am encountering ... Show more

Book through the airlines.

2023-10-08

With the recent travel restrictions imposed by the US due to coronavirus concerns, I was, at the time of my calling Kiwi, unable to make the trip. Since then restrictions were changed, but during my phone call I discovered that Kiwi will not budge on refunds even when there is a global crisis that ... Show more

BEWARE! Stole my credit card information

2023-11-08

WOW...Do your research before buying through this site. Shortly after buying my ticket my cc information was stolen and someone tried to fraudulently purchase hundreds of dollars of goods in my name and address. I am horrified. Thankfully my bank stopped the criminal and I have figured out their lo... Show more

Amazing!

2023-12-10

I feel terrible that I waited so long to do this review. ... sorry about that. These guys were amazing! I took a flight a year ago (!). The airline, though everything was in order, wouldn’t let me board with my service dog. And don’t argue with me - I found out from their mouths (customer service) ... Show more

Trip inconvenience

2024-01-10

Kiwi is not usually able to give a confirmation number to get boarding passes for any segments of trips, so prepare to stand at the ticket counter in all your connection terminals. Kiwi also does not have access to all flights - I could not book on the same flight as my traveling partner through K... Show more

Horrible!!!

2025-01-22

Don’t waste your time installing Kiwicom. If you read all the reviews the 5 star reviews are all clearly written by the same person. Then install Kiwicom and nothing the reviews say is true. The all too often mentioned “UI” is awful! The capital of the great state of Texas isn’t even in Kiwic... Show more

Avoid kiwi at all cost!!! Like the bird kiwi- its flightless!! You will not get anywhere

2025-01-22

Stay away from Kiwi!! I tried getting my refund for a flight that did not guaranteed me seats. And this because I specifically told them that me and my husband are traveling with kids age 6 and 9 years old. All they did was sent us a link to buy our seats, after we bought the seats we still didn... Show more

Lost $400 on under-24-hr cancellation

2025-01-22

Kiwi lost me $400 on flights I should have been able to easily cancel on my own free of a cancellation charge within 24 hours of purchase.

Kiwi has an extremely long cancellation response time - their terms literally say THIRTY DAYS. As a result, my travel plans to see my friend’s wedding a... Show more

So far.

2025-01-22

So far kiwi is 0 stars in my book. I updated this to 3 stars. I barely used Kiwicom . It didn’t help me any originally and I never went back to try again.
I won’t go higher than 3 stars because of the original issues. It wouldn’t allow me to register my account, (so I can see my booking info on... Show more

A little confusing

2025-01-22

The pricing is great & so accessible. My complaint is it’s a little difficult to navigate the information. They send a TON of invites to add to your google calendar with weird times that you’re not even scheduled for. They’re also not terribly clear on what your schedule is in general. I got an... Show more

Wow they weren’t playing about cheap prices

2025-01-22

I’ve been planning a trip to visit my best friend on the other side of the world and all the other apps to claim to have the ‘cheapest flights available ‘ either went higher or were just the same copy/pasted flights with copy/pasted prices. I was bout to drop $900 on a flight till I found Kiwicom,... Show more

Excellent app & service

2025-01-22

I usually don’t write reviews but felt very strongly about my experience with Kiwi that I wanted to share how great they were. I usually book my own trips/flights however I took a chance with Kiwi and was blown away with the help I received whenever things looked like they would have gone wrong had... Show more



Is Kiwi com Safe? 🤗🙏


Yes. Kiwi.com: Book Cheap Flights is very safe to use. This is based on our NLP (Natural language processing) analysis of over 29,893 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . Justuseapp Safety Score for Kiwi com Is 64.8/100.


Is Kiwi com Legit? 💯


Yes. Kiwi.com: Book Cheap Flights is a totally legit app. This conclusion was arrived at by running over 29,893 Kiwi.com: Book Cheap Flights User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Kiwi com Is 100/100..


Is Kiwi.com: Book Cheap Flights not working? 🚨


Kiwi.com: Book Cheap Flights works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with Kiwi.com: Book Cheap Flights? Post a Review




Features

- Find the lowest prices for trains, buses, and plane tickets.

- Use Deals to get tailored recommendations for cheap flights to popular destinations.

- Set price alerts for a selected route so you don’t miss out on flight tickets at the best prices.

- Use travel hacks to get the best deals, including throwaway ticketing, itineraries with self-transfer, and hidden cities.

- Save all your travel in one place, view your itinerary, change details, and add extras to your flight booking.

- Access all your boarding documents offline.

- Get instant alerts about the cheapest travel options.

- Customer support available through Help & Support articles, chatbot, or direct contact with the team.

- Website: www.kiwi.com

- Instagram: @kiwicom247

- Twitter: @kiwicom247

- Facebook: www.facebook.com/kiwicom247

- Find the best travel deals tailored to you: www.kiwi.com/cheap-flights.

  Customer Service/Support
Developer:
Kiwi.com s.r.o

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