Trip.com is your one-stop travel app! Book with us for great deals
on: ・Flights: International and domestic flights at great rates with no
booking fees. ・Hotels: Choose from over 1.2 million hotels, resorts, and
apartments around the world. ・Trains: Book tickets for the UK, Germany,<...
Exceptional Customer Service
I have always been pleased with trip’s ease of use, especially living in China and not reading Chinese. But recently their customer service really impressed me. I’m traveling to Vietnam over Chinese New Year/Tet and I booked a hotel back in November. The hotel fell under new management, who refused to honor my booking. The trip staff offered a good alternative at a better rate. I didn’t take it because I had some specific amenities I wanted that the new hotel didn’t offer. I found a new hotel and trip sent me a good amount of money as compensation, even though this was not their fault and I had not pre-paid for the room.
Awful, do not use!
This is the worst hotel service I have ever used. Our card was charged by the service provider for our room and the service card that they sent to the hotel declined. The customer service provider could not figure out could not understand what was going on and wanted us to pay for the nights at the hotel and then have the service refund me for my charge, even though I already paid the service. If the provider could not pay for my room after I paid them. How could I expect them to refund me. Not only was this bad but the customer service was awful she hardly spoke English and was very rude to us after I refused to pay the hotel for the room I already paid the provider for. Now I have to dispute the charge to the provider because I ended up paying the hotel for my room. Luckily they gave it to me at the discounted rate. If I could give 0 stars I would. I’m convinced this is a scam. BEWARE!!!!!
Worst customer service ever
Today I experienced the worst experience in dealing with customer services. Tried to contact them through the chat function on line, waited 20 minutes still no response whatsoever. Next I tried the customer service phone number and got hung up on twice and all I was asking for is how to find a receipt for what I had paid for when I booked the room. I used to believe the Chinese folks were respectful and were great folks to deal with at least here in the USA they are, but when you call the support folks in Hong Kong it’s an entirely different story. At least the hotel did confirm my reservation. Now I’ll have to make sure that they were paid. I’d rather pay more from other hotel websites than ever deal with these folks ever again. I wished I could rate them with a negative stars especially when it comes to customer service.
This app is VERY useful. I’m not much of a planner so to be able to book a plane ticket the night before and a hotel at the airport AND have all the information I need (ticket information, hotel check in info, even arrival and departure card info for international flights) located in one app has only added in my inability to plan ahead...which I love. My only note would be to have tabs on the top of each hotel selection... so instead of scrolling down each time a hotel is selected; users can quickly access reviews, hotel amenities etc.
Convenient (Expat abroad)
CTrip makes booking flights supper easy and straight forward. I live in China and it’s not always easy to communicate or make travel arrangements. However, now that ctrip has a new price alert option it allows me to take advantage of affordable prices that are suitable to my budget and schedule. CTrip is becoming by far the best way to book and arrange trains and flights. Especially if you are an Expat living in Asia.
This has been the worst customer service I’ve ever received. The app is glitchy and the call center is in China. I had a emergency in my Family and was unable to cancel my booking the calL rep I spoke was rude and unhelpful just repeating the same words back to me over and over even when I asked my next steps and asked for more help he kept repeating himself. I’ve emailed this organization twice and they had the same rep call me on the day I was suppose to leave for my trip asking me for proof and being so inconsiderate it maybe uncomfortable I had to hang up the phone. Please do not book from this site you will have nothing but issues if you need to reach out or confirm with anyone and all Hotels will refer you back to these people who have no desire to help you.
The App of the Future ♥️
Personally, i would recommend C trip for everyone if we had to rank all the apps it comes in 2nd place right after wechat, and right before Facebook that’s how much I love C Trip.. what I love the most is that anyone from anywhere can have access to it and they don’t need to pass through travel agencies.. how awesome is that.. Sincerely, i love C Trip..
Please improve to share my trip schedule with someone
This app is great. Definitely one of the best travel apps ever. However, there is another possibility to be better than now, it is to add a function for invitations to share schedules. I reserved flights and hotels for My husband and I, but I couldn’t share the schedule with him. I just wanna let him check as I can find through this app such as another app from Trip advisor. Please consider this seriously !!
Terrible app, terrible company
I wish I could give this app (and company) zero stars. Price increases after you select a flight, prices for both hotels and flights are cheaper on the Chinese version, for foreigners payment options are a nightmare (if you us a foreign credit card and there’s any issue with the booking, their customer support is only trained to say one thing: it’s a problem with your bank, you need to contact your bank), and finally overall their customer service is abysmal; poor English, no ability to resolve your problem (in fact that’s exactly what it is: it’s YOUR problem)
Love CTrip especially for domestic travel.
CTrip is a very good company with great customer service. Lots of good deals with airfare and hotel bookings. Yet, to make it even better, they should add an option that allows you to book the HK and Macau ferries. Also, it would be nice if customers are allowed to add in their frequent flyer numbers with their airfare purchases whether it is with the operating airline or an affiliated airline within the airline groups such as SkyTeam, Star Alliance, or OneWorld. Thank you.
This app was great for booking my flight, hotel, and train tickets for my trip to Thailand. Map feature is awesome, and things you can do helped me manage my poorly planned trip. Best travel app ever. Add currency converter and phrasebook and you wouldn't need anything else when traveling!
I booked flights on this website then i had to cancel it. The website doesnt give enough info about the cancellation so i called the customer service they said if the ticket is not issued we can refund if it is issued already you have to pay 50 dollars. Apparently it is 50 per person. What bothers me is that first they issued my ticket to get 50 dollars per person then cancelled my ticket. What an integrity!!! I would not recommend any company trying to make money like this. Definitely will not use their service again.
Add more country currency price viewing
Its a great app and easy to use, but Can you guys make the currency viewing of the price in Kuwaiti Dinar ? Your country currencies are so limited. Please make some more options because you got lots of users here who are using the app but “converting” at the same time to the money currency were using here in Kuwait. Thank you!
Tablet users beware!
You sit down at the coffee shop, get out your tablet and keyboard, excited about planning a trip.... but CTrip appears to display ONLY IN LANDSCAPE mode!!! Guys, a LOT of people use iPads and other tablets. And they use them in LANDSCAPE mode, particularly when typing on a keyboard. Unless Ctrip is going to be a phone-only app, I encourage you to make it usable for people who use it like a laptop! Thanks for listening to your customers!
Poor English, extra trouble
The app is useful for aggregating different Chinese airlines, but when it comes time to make a reservation, I would highly recommend going directly to the airline or hotel website or a truly international travel site (China Eastern or Expedia). Otherwise Ctrip simply adds one more unnecessary layer (in contrast, though I’ve had other issues with Expedia in the past, they have also worked hard to contact the airlines on my behalf to resolve travel issues. You’ll get no such service from Ctrip.
A better way to Contact apps
You can now contact Trip.com:Hotels,Flights,Trains customer service directly
via Email using our new site - AppContacter.com
Yes. Trip.com:Hotels,Flights,Trains is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 12,919 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for Trip.com:Hotels,Flights,Trains Is 28.9/100.
Yes. Trip.com:Hotels,Flights,Trains is legit, but not 100% legit to us. This conclusion was arrived at by running over 12,919 Trip.com:Hotels,Flights,Trains User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Trip.com:Hotels,Flights,Trains Is 28.9/100.
Trip.com:Hotels,Flights,Trains works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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