Trip.com: Book Flights, Hotels Reviews

by Tapper69271916393010

While their policies state they will assist or refund or at least help in SOME possible way regarding flights and the COVID-19 virus, I’ve found this was not the case at all. I was trying to get home and ended up stranded at an airport in LA after a transit country changed their policies on allowing foreigners through, and so was unable to complete my flight. I called Trip and was helpfully told they would get me on the next flight they could. Hours later, I’m still sitting in LAX without a phone call. I had to book a hotel and eventually another flight, still hearing nothing from them. I was stranded in LA for three days while they couldn’t be bothered to send even a single automated or otherwise update that they were working on a solution. I called numerous times, and each time the support I received was progressively worse until I received emails that they closed the ticket because it had been too long! They didn’t take any action but closed the ticket because they couldn’t come to a solution??? PLEASE. If I could, I would leave 0 stars for this company. DO NOT USE THEM FOR TRAVEL. I recommend any other booking agency or the airlines directly. Don’t get screwed over like I did.

by Tatttyy_

This has been the worst customer service I’ve ever received. Tripcom is glitchy and the call center is in China. I had a emergency in my
Family and was unable to cancel my booking the calL rep I spoke was rude and unhelpful just repeating the same words back to me over and over even when I asked my next steps and asked for more help he kept repeating himself. I’ve emailed this organization twice and they had the same rep call me on the day I was suppose to leave for my trip asking me for proof and being so inconsiderate it maybe uncomfortable I had to hang up the phone. Please do not book from this site you will have nothing but issues if you need to reach out or confirm with anyone and all
Hotels will refer you back to these people who have no desire to help you.

by Natt100%

Hello everyone, I book the hotel with Tripcom they charge me 157$, I type in and searched for a specific locations putting name of a specific hotel in Philadelphia, I find the price I was looking for and I booked, I got confirmation of the booking, I was busy somehow I haven’t got time to look the confirmation, later on I was about to drive to the place I open my email I realize that there was a mistake, Tripcom book me hotel in Atlantic City in New Jersey states totally different location from one I have booked under same hotel name. I call them up and explain them I told them I need to get the hotel on location I searched and I booked because I am in PA not In NJ, they told me they can not do anything. But they will send the request to IT department to check if is Tripcom error the will refund me, guess but I got email that I searched for Atlantic City and they not refund me which was aspected. Tripcom is junk do not book try other app which are much better and trusted.

This a is outside of country and not trustable.

Be careful everyone...

by Kapop Tree

I booked a hotel on the incorrect date due to Tripcom switching the date. I showed up to the hotel who said they could not cancel the room or refund my money and I needed to contact Tripcom . Tripcom customer service then says they have to contact the hotel for “permission” to refund my money. I tried to cancel pretty quickly after booking the room there is absolutely no reason even a partial refund shouldn’t be issued in a situation like this. I never write reviews but because I just lost out on over $100 I feel it very necessary to write this and warn others that whoever runs their customer service has absolutely no empathy or concern for how their customers experience ends up.

by Uberhuber88

This is the worst hotel service I have ever used. Our card was charged by the service provider for our room and the service card that they sent to the hotel declined. The customer service provider could not figure out could not understand what was going on and wanted us to pay for the nights at the hotel and then have the service refund me for my charge, even though I already paid the service. If the provider could not pay for my room after I paid them. How could I expect them to refund me. Not only was this bad but the customer service was awful she hardly spoke English and was very rude to us after I refused to pay the hotel for the room I already paid the provider for. Now I have to dispute the charge to the provider because I ended up paying the hotel for my room. Luckily they gave it to me at the discounted rate.

If I could give 0 stars I would. I’m convinced this is a scam.

BEWARE!!!!!

by SHH1994

Seriously do not book anything with Tripcom. I bought plane tickets - our outgoing flight was cancelled. They were not able to make any accommodations, or find a new outgoing flight. They did refund the outgoing but said they couldn’t refund my returning flight. (What?) so I had to buy my own outgoing flight. When we got to the car rental place, we thought we were good to go. I booked the car through trip with my card. My boyfriend was going to be the driver. This was set up ON TRIP. When we got there the rental place said we would have to pay extra since the card didn’t match the driver. We couldn’t get ahold of anyone from trip to explain why we’re able to make that reservation but all of a sudden it’s a problem.
If you enjoy paying for things just to have to buy a different accommodation - then trip is Tripcom for you.

by J.D.Yates

Today I experienced the worst experience in dealing with customer services. Tried to contact them through the chat function on line, waited 20 minutes still no response whatsoever. Next I tried the customer service phone number and got hung up on twice and all I was asking for is how to find a receipt for what I had paid for when I booked the room. I used to believe the Chinese folks were respectful and were great folks to deal with at least here in the USA they are, but when you call the support folks in Hong Kong it’s an entirely different story. At least the hotel did confirm my reservation. Now I’ll have to make sure that they were paid.

I’d rather pay more from other hotel websites than ever deal with these folks ever again. I wished I could rate them with a negative stars especially when it comes to customer service.

by Juliebuggerz770

Overall the absolute worst website I have ever used in my life. The complete lack of empathy is both disgusting and sickening. I will strongly recommend that anyone uses ANY other site. I am revolted. The website automatically put in a date for my stay which was three days BEFORE the date I was actually trying to stay. I didn’t notice the date was wrong until I got my confirmation email and saw the dates. I called customer support about 30 minutes after making the reservation and they told me that there was nothing they could do for me. They ended up taking $100 out of my account. I was extremely upset and disgusted. Customer support was no help and this site is NOT to be trusted. I would highly recommend anyone to never use this site. If I could give Tripcom a negative rating, I would. I am disgusted and beyond upset.

by Nope. No. Dont.

Don’t ever book through this company. I checked them out after the fact they’ve had several issues and have multiple complaints filed with the BBB. I booked my daughters a round trip flight, they spent $100 going to and from the airport because they never notified us the fight was cancelled. No other flights were available. This is even after they paid $60 to check a bag so they were out $160. When booking they claim they protect your info so they put all of trips info on not yours meaning if you had to rebook, be notified of a flight change etc it goes straight to trip who also did not contact us. There is no one to call when things go crazy and it still has shown the flight took place when it didn’t. Don’t fly this these people.

by Agent Sands

I booked a hotel for 2 nights through Tripcom and unfortunately found Tripcom to be terrible. The photos of the rooms shown on Tripcom were incorrect and misleading, not of the actual room we were booking, but of a significantly larger (and more expensive) room offered at the hotel. It turned out the room had no microwave or refrigerator, unlike the picture, and overall was much more cramped, less than half the size of what was pictured. The Trip ad was deliberately misleading with the photos used and I otherwise would’ve passed up this room for the price. I find those kind of tactics unprofessional, disrespectful and devious. Booking through any other site or even the hotel directly if this is the kind of deception you get when using Trip.

by Cfromspec

We stayed 5 nights at the Westin Tampa Bay. The only good part was a bartender named Jimmy. The service stunk, the amenities did not exist and the room service??? What’s that? When we asked for an alarm clock, which was actually needed as there are FEW electrical receptacle in the room, we were first told “oh yes, every room needs one of those.” Followed by it will be delivered later today, then “oh, that’s not happening for you.” Add that to a hairdryer delivered because, yes that too was missing, with no working plug. All this for an average nightly fee of $200? Oh, let’s add in the soccer teams with kids not controlled by parents or hotel staff… lobbies are really practice fields, right? Well, what’s not happening is we will never stay here and we suggest no one else should either!

by Mshreve0410

Tripcom help false advertise a hotel. They showed a hotel as a clean and nice place to stay with my family. When I got to my room they locks was broken on the door sink was broken dirt was all over the walls and the room smelled of weed. I had my mother and my two babies with me. When I went to the front deck the woman was rude put me and my family in another room and that room the ceiling was falling in. On that side of the hotel people was smoking weed and was yelling at me for just walking into another room. I went to return my keys because I wasn’t staying there with my family and I told her about the rooms and the guys the front desk laughed at me and said they would hurt me. I left and reported the place Tripcom told me they will give me a 15 cent refund. THATS IT!!!

by Froginchinna

I love Tripcom. As someone who lives in China Tripcom has proved its worth many times over the years. Sadly though it seems that as soon as a crisis comes they aren’t prepared.
I was suppose to take a trip but because of the Coronavirus outbreak I was unable to. I canceled my hotels and one round trip flight without issue yet when it came to the international round trip I was told to call customer support. I chatted from Tripcom and the guy said he would start the process and it would be done in 24 hours.
It’s been 21 days and I was JUST told the cancellation process was stopped because they don’t cover it anymore. Without my flight cancellation I can’t proceed to cancel my other activities has had already paid for on my holiday.
Each time I’ve chatted or called I’ve been told it’s being processed NEVER that it wasn’t going to happen.
Poor customer service in a time of need. Poor communication since each time I was told I would get an email and I NEVER do.
Will go back to using other apps that aren’t as easy to navigate but have decent service

by Rvicr

I think Tripcom runs well and is simple and really easy to use, especially if you travel in Asia a lot. They have a cancel button for flights on Tripcom but you still have to call in and hope someone is available, so I’m not sure what the point of having that button is. In fact, most things end up getting directed to the customer service phone line. Last time I tried cancelling a ticket I couldn’t get anyone to answer me and when someone finally answered they were pretty rude. Only reason I use it is because they take my Chinese bank card smoothly. A shame considering a year ago the customer service seemed pretty great.

by DCBone19

Great prices on flights and several options available. However, if there is an issue even when airlines change their itinerary, be prepared to invest many many hours of your time calling, following up, trying to find a way to resolve it....

You can never speak with the same customer service representative and even if you ask to speak with a manager, they avoid transferring the call and then will tell you that isn’t available.

Customer’s status (silver, gold, platinum, etc) means nothing to them.

by Its Mitchy, Bi*ch

Can not believe that with all the travel industries facets that in this dawning tech era world we live in there isn’t a single third party company whom has the ability to maintain and uphold the highest values of ethical business, provide exceptionally superior customer service, while also maintaining sovereignty as a bargain travel site with truly the most inexpensive discounted rates and full total disclosure of their expectations as well as the property’s. Love this site and have literally deleted and closed accounts with all of the rest.

by Insight09

CTrip makes booking flights supper easy and straight forward. I live in China and it’s not always easy to communicate or make travel arrangements. However, now that ctrip has a new price alert option it allows me to take advantage of affordable prices that are suitable to my budget and schedule. CTrip is becoming by far the best way to book and arrange trains and flights. Especially if you are an Expat living in Asia.

by SKSprinesskitten

Tripcom is VERY useful. I’m not much of a planner so to be able to book a plane ticket the night before and a hotel at the airport AND have all the information I need (ticket information, hotel check in info, even arrival and departure card info for international flights) located in one app has only added in my inability to plan ahead...which I love.

My only note would be to have tabs on the top of each hotel selection... so instead of scrolling down each time a hotel is selected; users can quickly access reviews, hotel amenities etc.

by Belugalove91

Tripcom is awesome! It’s tells me everything about my booking in one convenient place. It is updated in real time. Ex: will Give change of gate number or plane delay as it’s being announced. (If you travel abroad and don’t speak the language, this is SUPER helpful). It’s also sends warnings around potential hazards weather that is predicted for your area of travel. Also connects directly to Apple and Google maps and your Apple calendar 😃. The customer service on Tripcom is also wonderful!

The only thing to improve would be letting me know if foreigners are accepted at hotels. We’ve been turned away a couple of times after COVID in mainland China.

by ShanghaiGirl

I have always been pleased with trip’s ease of use, especially living in China and not reading Chinese. But recently their customer service really impressed me. I’m traveling to Vietnam over Chinese New Year/Tet and I booked a hotel back in November. The hotel fell under new management, who refused to honor my booking. The trip staff offered a good alternative at a better rate. I didn’t take it because I had some specific amenities I wanted that the new hotel didn’t offer. I found a new hotel and trip sent me a good amount of money as compensation, even though this was not their fault and I had not pre-paid for the room.

by Nas34$7

I booked flights on this website then i had to cancel it. The website doesnt give enough info about the cancellation so i called the customer service they said if the ticket is not issued we can refund if it is issued already you have to pay 50 dollars. Apparently it is 50 per person. What bothers me is that first they issued my ticket to get 50 dollars per person then cancelled my ticket. What an integrity!!! I would not recommend any company trying to make money like this. Definitely will not use their service again.

by Colinbenjammin

I wish I could give Tripcom (and company) zero stars.

Price increases after you select a flight, prices for both hotels and flights are cheaper on the Chinese version, for foreigners payment options are a nightmare (if you us a foreign credit card and there’s any issue with the booking, their customer support is only trained to say one thing: it’s a problem with your bank, you need to contact your bank), and finally overall their customer service is abysmal; poor English, no ability to resolve your problem (in fact that’s exactly what it is: it’s YOUR problem)

by GTJonnyBravo

Tripcom is useful for aggregating different Chinese airlines, but when it comes time to make a reservation, I would highly recommend going directly to the airline or hotel website or a truly international travel site (China Eastern or Expedia). Otherwise Ctrip simply adds one more unnecessary layer (in contrast, though I’ve had other issues with Expedia in the past, they have also worked hard to contact the airlines on my behalf to resolve travel issues. You’ll get no such service from Ctrip.

by J.David.Y

Today I experienced the worst experience in dealing with customer services. Tried to contact them through the chat function on line, waited 20 minutes still no response whatsoever. Next I tried the customer service phone number and got hung up on twice and all I was asking for is how to find a receipt for what I had paid for when I booked the room. I used to believe the Chinese folks were respectful and were great folks to deal with at least here in the USA they are, but when you call the support folks in Hong Kong it’s an entirely different story. At least the hotel did confirm my reservation. Now I’ll have to make sure that they were paid.

I’d rather pay more from other hotel websites than ever deal with these folks ever again. I wished I could rate them with a negative stars especially when it comes to customer service.

by Ipodderguy

You sit down at the coffee shop, get out your tablet and keyboard, excited about planning a trip.... but CTrip appears to display ONLY IN LANDSCAPE mode!!! Guys, a LOT of people use iPads and other tablets. And they use them in LANDSCAPE mode, particularly when typing on a keyboard. Unless Ctrip is going to be a phone-only app, I encourage you to make it usable for people who use it like a laptop!
Thanks for listening to your customers!

by DPs' Park

Tripcom is great. Definitely one of the best travel apps ever.
However, there is another possibility to be better than now, it is to add a function for invitations to share schedules. I reserved flights and hotels for My husband and I, but I couldn’t share the schedule with him. I just wanna let him check as I can find through Tripcom such as another app from Trip advisor. Please consider this seriously !!

by Tsunaminight

CTrip is a very good company with great customer service. Lots of good deals with airfare and hotel bookings. Yet, to make it even better, they should add an option that allows you to book the HK and Macau ferries. Also, it would be nice if customers are allowed to add in their frequent flyer numbers with their airfare purchases whether it is with the operating airline or an affiliated airline within the airline groups such as SkyTeam, Star Alliance, or OneWorld. Thank you.

by Leo Sese Barr

Its a great app and easy to use, but Can you guys make the currency viewing of the price in Kuwaiti Dinar ? Your country currencies are so limited. Please make some more options because you got lots of users here who are using Tripcom but “converting” at the same time to the money currency were using here in Kuwait. Thank you!

by Umurundikazi V

Personally, i would recommend C trip for everyone if we had to rank all the apps it comes in 2nd place right after wechat, and right before Facebook that’s how much I love C Trip..
what I love the most is that anyone from anywhere can have access to it and they don’t need to pass through travel agencies.. how awesome is that..
Sincerely, i love C Trip..

by RuthnieB

Tripcom was great for booking my flight, hotel, and train tickets for my trip to Thailand. Map feature is awesome, and things you can do helped me manage my poorly planned trip. Best travel app ever. Add currency converter and phrasebook and you wouldn't need anything else when traveling!