Contact Kiwi com Support

Save yourself money and hassle and book through the airlines! If ANYTHING goes wrong with your flights Kiwi will NOT do anything to help you or to compensate you. All their extra $ add-ons are completely bogus and a big scam to get money. I paid for the extra customer service, so that I could get premium service if anything was to go wrong (which it did), and they didn’t do ANYTHING to help. It was a complete nightmare. I needed to do a simple name change and i called Kiwi for 3 months trying to get them to change my name. NOTHING. They literally told me that they didn’t have The time to be on hold with the airlines to change my name. I even made a formal customer complaint and I was never responded back to you. And get this… I finally called the airline and begged them to change my name. Once they did, Kiwi noticed I changed my name and they emailed me trying to charge me $10 for a name change fee!!! I could not believe the audacity! I told them to screw themselves and that i wasn’t paying for anything. Do not ever book with Kiwi, you will never get a refund, never get the help you need, and you better pray that nothing goes wrong with your flight . BOOK THROUGH THE AIRLINES!!!!

We booked a ROUND TRIP through Skiplagged and Skiplagged routed our booking through this Kiwi bunch. Kiwi indeed charged us for the same full amount for the ROUND TRIP as what was shown on the Skiplagged site. However, when we received the intinerary information, ONLY ONE WAY was showing for the round trip price. I contacted Kiwi and went back and forth with their app’s “customer service”. They wouldn’t ever look into the issue for me. They simply stated each time that our itinerary is correct and if we wanted to cancel we would get only a $10 refund”. I have filed a complaint with my credit card company. I can easily demonstrate that right on KIwi’s own site a one-way fare is one-half price to what we paid—proving that we booked a round-trip fare. Anyone can see this yet Kiwi would not admit or look into why the round trip was screwed up when the booking transferred from Skiplagged to Kiwi. Is obviously is a bug in their system somewhere. I see on the App Store that today the app is showing an app update “fixing bugs”. I will also screen shot this to send to my CC company for I think they are trying to screw me over without admission of an existing bug in their system.

I had to cancel my then fiancée’s flight due to the coronavirus back in May of 2020. Gave them more then the 48 advanced required notice that I needed to cancel the flight due to the fact her one of her layover flights got altered. I wasn’t gonna have her stranded in some other country when all this was going on. Called multiple times to be given nothing but the run around,called so many times that the flight details are no longer taken. Oh did I mention too you don’t get to talk to an actual person right away you get to deal with an automated machine that requests you punch in your flight details and if it’s too old then it hangs up on you! Was told multiple times that I need to wait ex amount of time and my refund is on the way ( typically wait 4-6 month’s and call back if still nothing has shown up ), also was told I should talk directly to the airlines myself to get my refund. Why the heck should I do that when I hired this scam company to book the tickets for me?! I will keep hounding this scam company until my hard earned money is refunded back to me!!! DON’T BOOK WITH THIS SCAM COMPANY!!!!