Splashtop Business Reviews

I have used GoToMyPC for decades and since they were purchased, in my opinion, by LogMeIn I saw the service decrease and the cost increase. I recently switched to Splashtop for a free trail and fell in love with the service. The desktop application makes it so easy to connect to remote clients and the ease of the UI when connected is so much better than that of my prior. I wanted to share my experience that I intend to be a long term customer as long as the service remain reasonable and reliable for my use. I would definitely share my experience with all my colleagues and friends.

I have used dozens of VNC programs over the decades and they all have issues, they all have problems, some are free, some cost lots of money (TeamViewer)and I’ve never been happy with any of them. About 15 years ago I retired from emergency medicine and needed a reliable way to access my computer at my vacation home and vice versa as I travel back-and-forth between the two homes. I ran across an employee of Splashtop and we got to chatting and he said give it a try. I was using the free TeamViewer at the time and TeamViewer got real pissy about people using it for free even though I was only using it for one computer. So I decided to give Splashtop a try.

I’ve been using it now for about two years and I am very pleased. The cost is relatively minor and is made up due to its ease of use. I have only had one issue and it was fixed in about 20 minutes with a call to tech-support.

I like that I can use it with my iOS devices and can transfer files over different computers. I can’t really think of any cons to say about it. I use it to check in on four computers. Each home is run by a computer so I check in on those fairly often and really haven’t had any issues.

The one feature I would like is that if for some reason Splashtop is not responding it would be nice if it restarted itself, or even restarted the computer. The way I have it now is that I have to remotely shut down the computer and restart it for which I use a Z wave module on the server.

The actual application is easy to use, logs in smoothly, and rarely has connection issues (with exception to internet disruption). Compared to others, this is far superior. If you have two screens on the computer you’re logging into, there’s support for both at once, or one at a time. There’s an easy Control-Alt-Delete function for locking/restarting, etc. In terms of connectivity, it works well.

However, there’s a major update needed for this to be viable long-term… After a year+, Apple’s Magic Keyboard is not fully supported. Keys such as arrows and shift/control commands don’t work. Splashtop has work-arounds within the on-screen keyboard controls, but it takes twice as long to click through the additional menu bars. Apparently there’s a fix in place, but this significantly impacts usability.

Definitely 5-star material once the usability is resolved.

Easy to connect and control my computers even though I’m using a small phone for that. I just have to get use to the controls and how to move around the mouse which is not very hard.

I don’t think I can work very long on it though, probably the longest will be 40mins and that is stretching it because of the size of my phone screen.

It’s also very convenient because I can just connect to my computers anytime and anywhere as long as I have internet connection.

I have been using your software for 2 years already, and it just keeps getting better! Have close to 200 controls devices on it already. I have zero issues to complain about, but would like to request to have the ability to switch clients groups, from within SplashtopBusiness , like can be done in the desktop app.

Amazing product, and keep it up!!

I’m reviewing the iOS app specifically. I’ve been using Splashtop Business for several years now, and been largely happy with it on PC/Mac, and it seems to work well even on iOS with one caveat: It absolutely destroys battery life. If I forget to force close SplashtopBusiness , it will tank the battery on my iPhone 8 Plus in a matter of hours. Another user posted a review, and Splashtop responded that this was a known issue and it would be fixed in the next version. That was six months ago. Why is it still an issue?! I don’t know what SplashtopBusiness is doing in the background (it’s not supposed to be doing ANYTHING,) but it is using a whole lot of battery. I wonder if someone is mining crypto currency or something?!

I use to use Teamviewer and LogMeIn with the company I work for, but the high price for these 2 apps are insane. My boss found Splashtop so we have it a try. For the low price, it’s well worth it. I give 4 stars because my only problem so far is, I use my phone to remote into PC’s quite frequently and I wish Splashtop had the option to blank screen and disable the keyboard & mouse on the remote PC. This feature is available on the TeamViewer & LogMeIn app which is a must have option. Splashtop team PLEASE ROLL OUT THIS FEATURE on the next app update!!!!

Works well, but needs to be updated for newer devices. Devices such as the iPhone X and newer will have the screen cut off on the top and sides when zooming. I’m constantly switching between landscape and portrait to see the side of the screen!

Reply: Update your app. Changing the resolution of the remote computers is not a viable solution. SplashtopBusiness should properly handle zooming with any resolution. The top and bottom should be considered. See Apple’s app design documentation on “safe space.” Also, check out how other apps handle this correctly. TeamViewer is a good example.

On the iPhone it’s such a small screen that you “push” the mouse around but the iPad, since the screen is bigger, it’s essentially a touch screen. However, I have difficulty in selecting icons. It would be better if there was an option to control the mouse cursor the same way as on the iPhone.

I’ve had SplashtopBusiness a while. It worked at first and I was satisfied but for 3 months I’ve been unable to log in from my iPhone. No luck with Splashtop support. I only give it a 2 because I can still use it if I have access to a pc or iMac to access via browser.

Update: support has been working with me. I’m able to access with iPhone in non-wireless mode. That’s an improvement and I’m encouraged that they will find the complete solution. Upgrading rating to 4

I’ve been using splashtop for business for a few months now. Sometimes it works, other times the mouse response is horrible. This last time was the last straw. My right clicks were not registering. It is imperative that when I need to access my work computer from home, that it works. I even logged in from my windows pc at home thinking that maybe it’s the iOS app, but still very poor response from my mouse to the work computer mouse. Will look for another program.

So easy to use. Never had issues. Gives me ability to remote into our computer for quick look ups for customers instead of returning to the site to access the computer . Pricing is very good also.

I have used several remote access platforms in the past and Splashtop is hands down the best so far. Super easy to deploy and install on my mobile device and computer. The streaming is fast with no lag whatsoever. Great work team Splashtop!

I’ve been using it several years and the ability to provide client support at any time has been invaluable. I also use it to provide remote access for my clients to their own machines under my account using the manage groups and users feature.

I’ve used all other remote software and this is light years ahead of all others. I now have 50 computers for the cost of 10 at competitors. Our employees are working remotely and love the speed. 10 stars if I could give it.

I switched over to Splashtop a few years ago when the previous remote we used tripled their yearly fee. I couldn’t be happier. Splashtop Business works great and was a true lifeline saver during the pandemic. A great value all around.

Good client for iPad. Splashtop Devs — Can you please add the same experience we have with Jump Desktop? When an external display is attached to the iPad, Jump is able to use 16:9 resolution of the screen + different resolutions than native to the iPad. Please add!

Go to my pc was trash when connecting from an iPad. I read a review that this worked well with an iPad and I gave it a shot. It’s been perfect so far. Just as smooth as if I was in front of my pc. I couldn’t be happier!!!

I want to thank Splashtop for helping me set up a business account trial during Covid-19 lockdown so that I could remotely help my 7yr old log onto her Zoom classes. It was invaluable for me. Thank you to Kadiatou Toure and the Sales team for offering their assistance.

I like the improved features and the actual remote control seems a lot smoother with no mouse mode glitches (so far) when first connected.

REQUEST: Can you please make the scroll bar and the three buttons at the bottom go transparent along with the onscreen mouse buttons when the transparency slider is adjusted?

Have used the very pricey log me in for years to access my health club computers. I had been waiting for a Splashtop to allow remote printing and black out my monitor in use. Finally everything is working great. Highly recommend.

As another user said, special character support is very poor. And it’s getting worse. I use a bluetooth keyboard, and it used to work fine with the apostrophe (‘). Now, after some update, this character is no longer supported.

Some characters like hyphen (-) and plus (+) send as the numpad character, which makes a significant difference for macro settings in some apps.

I can’t imagine anybody using SplashtopBusiness for significant typing is going to be using the software keyboard. Please fix the keyboard support, and stop making it worse.

(Edit: I just checked, and even the software keyboard won’t send apostrophes.)