Booksy Biz: For Businesses Reviews

by Geemaroe

I am a very small college town nail artist doing nails out of my dorm room and I though this would be a good way to just organize my clients. I didn’t realize it was a subscription but it’s fine because I didn’t buy it and I didn’t even get to finish setting anything up before I got 5 calls in a row from a Florida number I didn’t know and when I picked up it was the Booksy people. The guy on the other line started explaining that people were “trying to find me” specifically and calling them to get my account finalized which I just know isn’t true because I hadn’t told anyone I was using this yet and I do not advertise except through friends. After explaining that I did not want ads posted anywhere or for random people to be able to get my contact information I apologized and said I had downloaded the wrong type of app for what I need with my business and I wanted to delete my account. That’s when the guy said I had to pay $5 to cancel my account that wasn’t even set up or active? I’m not going to give any money to someone over the phone regardless but definitely not for something like that. They also do not have my billing info because I don’t have that set up so It’s not like they can charge me I haven’t agreed to any sort of payments.
TLDR: got spammed with calls from this company until I answered and then they wanted me to pay them $5 for doing nothing and I hung up.

by Rcware3

I own a barbershop and was forced to migrate to Booksy after they bought out the company we were using. The Booksy app showed clients that we were completely booked up for multiple days when in fact we had countless openings. I had clients tell me that my schedule was showing that I was booked out for months when I had countless openings. It cost us money and lost clients as a result of it. When we contacted their customer service they were of zero help and essentially told us that we weren’t experiencing the issues that we were in fact experiencing. Once I gave them the evidence of my scheduling disaster that they requested they stopped communicating with me altogether. Operating a small business is difficult and having a booking service like Booksy that sabotages your scheduling, it makes it nearly impossible to survive. It’s unimaginable the amount of business they have cost us. For the sake of your business please avoid BooksyBiz at all costs. Terrible customer service and a disastrous booking service.

by Todddrive

My beloved Genbook that I used for 10 years was bought out by booksy so I thought I’d see how it went. What a disaster. Nothing was transferred over correctly, I've lost 10 years worth of history of my business and clients. People are booking themselves but then for some reason their appointments are canceled by booksy. Don’t even try to get ahold of customer service, it doesn’t exist. Nothing is intuitive, and who starts the workweek on Sunday? I am searching for another online booking site, at this point anything would be better than booksy, (hate the name too btw) so I have nowhere to go but up from here.

Addendum: it’s funny that their “customer service” is so quick to respond to these reviews, acting like they want to help when it’s impossible to chat/email/call them when you need help on the actual site. We finally gave up after a week of trying to get ahold of someone to help with our problems. Good riddance.

by PissedBarber

I have been with Booksy for a while now over three years. Never really had a problem always loved Booksy. Two months ago I had a client pay and tip me $45. For some reason the clients card was charged two times for a total of $90. Me being the barber I never received none of the money. It never went through on my end. That was two months ago and I still haven’t had anybody get back to me I have called and messaged Booksy over nine times now. My client has had three haircuts since the money was taken. Now I have to completely run my business another way because I no longer take payments through books. You would think something that was obvious would be completed or fixed but no. I’m still getting the runaround and being told that a manager to contact me. Meanwhile Booksy is still collecting their $30 a month payment for me. Moral of the story is they do not care about the customer( you or the people u service)

by Bas Naeco Bey

So I signed up or this app due to the flow of how things work as far as booking. But my biggest downfall with BooksyBiz is that I can’t accept mobile payments. I went in and tried to change to mobile payments and every time I message someone they consistently and asking me the same questions and aren’t getting to the bottom of my problem. And I’m paying $30 a month for this?!?!?! If I can’t accept mobile payments thru BooksyBiz and charge a booking fee or cancellation fee then BooksyBiz is costing me more that it’s making me. Especially in the time that we’re in. Someone needs to get to the bottom of this problem or you won’t receive $30 next month!!!!!!!

Update: finally was able to fix the problem MYSELF with NO HELP from the platform but somehow someone hacked my account and changed my banking I go to a chase account. I’ve emailed, I’ve called, I’ve even “started a conversation” via BooksyBiz and NOTHING! The number to call for the US hangs up on you after 15-20 of a repetitive recording stating that the next available rep would answer. AND STILL NOTHING. I need someone to call me ASAP cause I need this resolved as soon as possible because my mobile payments are suspended. And even when I put my correct info in the system it’s still telling me the info is wrong

by CHE_3

I’m a licensed esthetician and a small business owner. I wanted to find a booking app that would help my clients to book their appointments at their convenience while building up my books. The booking app I was using before Booksy was fine but I needed more and some of the features on Booksy were attractive. Since I’ve subscribed to this software it’s been a headache to deal with. For example, when I’m processing my clients card payments, there’s almost always an error message, as if the payment didn’t go through. Oh and don’t even think about reaching out to chat with support, you won’t get a response. For a software company that’s been running since 2014, you would think the software would runs bit better. I normally don’t write reviews, but the straw that broke the camels back was me wanting to access my revenue for the year, nothing showed up, just a blank page. There are some great features but if want the added stress of wondering if a feature is going to work, go for it.

by Solarpowered01

Update—- locked out of my account again- no answer on the phone- no clue what my schedule is for the day

Here are the reasons BooksyBiz is NOT WORTH IT 1) $400 a year for one person 2) Booksy solicits YOUR CLIENTS to try new service providers 3) APP OUTAGES : I’ve been “dead in the water” on NUMEROUS OCCASIONS. BooksyBiz simply shuts down. There will be no notice , you won’t be able to reach them by phone and support takes DAYS of not weeks to get back 4). PHONE DOES NOT WORK I’m not sure why this is but their phone line can be out for DAYS at a time 5). NO PAYOUTS if you do not track your payments you could be missing out . Booksy held money I didn’t even know I had for almost a year before I found out! 6). Booksy does not have your back If a client doesn’t pay or BooksyBiz doesn’t charge them automatically for a missed appointment you will get a whole bunch of reasons as to why you can not recoup your losses Bottom line It’s clear Booksy is run by persons who are NOT sympathetic to the needs of people in our industry

by Ytwynn

I searched a long time to find a booking app for my business, I was referred to Booksy my nail tech (which she did NOT get credit for). I started with Booksy on September 19,2021…. It was one thing after another after another but I was being patient because they were highly recommended and I really was ready to switch from GoDaddy. Well after numerous calls, several unresponsive chats, and just waaay to many hiccups I finally gave up on October 26th, it felt like I was in a narcissistic relationship, I tried, I wanted BooksyBiz so bad but nothing worked, everything was a struggle, I have been in the hair industry for 20+ years, I am fully aware of mishaps, misunderstandings etc… but this tested my patients on a whole other level, the stress was not worth it and maybe just maybe this wasn’t meant to be, which is unfortunate because I was already starting to tell folks about BooksyBiz in my salon suites building, this is before I ran into all the issues. Hopefully they get better

by Spabling

Very difficult getting customer support Updated: March 31st 2022. Run, do not walk from BooksyBiz. My account was migrated over from Genbooks when they merged, and it does not have as many features and is more difficult to navigate. It advertises no show protection features, yet if a no show client does not approve the credit card charge for the missed appointment fee, then you are just stuck. Also, if a client does have the service done, you don’t get paid unless they approve the charge from BooksyBiz . I also got the Booksy credit card readers, and have had difficulty getting BooksyBiz to run smoothly, ended up having to send cash app and Venmo requests to my clients, because of the difficulty in getting BooksyBiz to work. Booksy advertises streamlined services with no show protection and it’s anything but that. Also, they lost a lot of my client records during the migration, records that showed me the number of prepaid services and customer balances and other client nites. Customer support is like , “well sorrrr-y”. Have a nice daaaay! Is there anything else I can do for you today?’ 🤮

by U Got Next Barbershop

This is the worst app. If you are expecting BooksyBiz to total your earnings correctly and not checking to see if the numbers are adding up to the actual figure...you better double check it. I’ve been using BooksyBiz for a couple years and the only reason I’m still using it is because I have so many people booking me on it. Other than that I’d scrap it! The customer service is terrible. I waited on hold for almost 20 min one time just for them to tell me the manager “Tas” was going to call me back in the next 15 min...it never happened. Smh but it’s ok I’m gonna let everyone know about this service because I know that I’m not the only one going thru it with them. So make sure you look at what you earned that day by looking at the schedule and then compare it to the statistics for that day and I’m telling ya you gonna see what I’m talking about. They said run the report but why should I have to do that when it’s supposed to show you in the statistics. It’s terrible because that’s what your paying for. And they don’t give you no type of tutorial or anything about how to use it so, you’ll be using BooksyBiz at your own risk.

by Dfw_barber

At first everything was fine customer service gave me his personal number to call for any issues I love BooksyBiz has the boost option, lets clients leave reviews, has a card ready to take card payments. I’m starting to dislike BooksyBiz for one the customer service is crap ! You can’t ever get anyone on the phone. You can text them through BooksyBiz but takes at least 24hrs for a response. The card transactions don’t let you see the break down of what your being charged for it doesn’t give you the option to receive your money asap even for a fee like square appointments did. It takes 2-5 days for you to receive the money from transactions by card. I have to stop taking card because BooksyBiz makes it so hard to track it. And before I bought the booksy card reader I was using squares reader but through the booksy app it would lag out and wouldn’t let me close out the service ticket. My clients are having issues booking it lets them choose a available time but when they are finishing up the process it tells them it’s not available when it is available… BooksyBiz has a lot of issues it’s so bad. Just feels like BooksyBiz is getting worse and worse.

by Massage510

Our booking software was bought by this dreadful company and it was a terrible experience and lost an unknown amount of business thanks to them. We are a massage business and online booking is the main artery for our business. When Booksy took over they were so irresponsible. Many features did not work like they described. When I called customer service I would be on hold for close to an hour and the representatives were less than helpful as they often didn’t know how to help and lied about when our issues (that were system wide) would be resolved. The reps I talked to often complained how short staffed they were and admitted they were unprepared for influx of issues with the merger. When I would ask questions in their online chat box it would take days to even weeks to even get a response. I know of many other small businesses in my area that were in the same boat (were using Genbook then were merged with Booksy) and all had terrible experiences and moved to a different software. If you run a massage business DO NOT USE THIS SOFTWARE! I recommend using Massage Book. They actually answer their phone when you call, when you ask a question in their chat box they answer with actual solutions that work.

by Nelly0917

I was disappointed in BooksyBiz in 2017 which is why I stopped using it. I then started using theCut which is absolutely flawless unfortunately I joined a team which all use Booksy so I took one for the team and changed back to avoid customer confusion. It’s 2019 and I’m still dissatisfied, disappointed and disgusted on how slow they are fixing issues. And how terrible BooksyBiz works at times. I’ve been complaining about the same issue for months. My portfolio flashes constantly and pictures are always duplicating, i have the customer version as well looked myself up and on portfolio the pictures duplicate. I don’t know why they don’t just display photos in a grid style. The photos look horrible if you don’t display them correctly and can take time to load especially if you use your portrait mode on iPhone. I would of gave a 1 star but I’ve gotten a few new clients however BooksyBiz is NOT worth what they charge. They’re quick to take their $30 but slow as hell fixing issues.

by Taylord2UBeauty

BooksyBiz is kind of difficult to use. You have to come up with your own way to tweak it so that it can show information. I do not like that it takes up to 5 days to get payouts. Customer service has not replied to my message on “support chat” in 2 days. The 800 number does not ever connect you to anyone it just says your in a queen and the line goes silent. They charge 30 per month plus other fees such as 2.9% + .10 per transaction. If you want your work boosted you have to wait until 5 ppl book and leaves reviews those reviews can only be made if they sign up for an account (which most clients don’t like booking online let alone signing in) my clients have told me BooksyBiz is not letting them book open slots so I’m waiting to get back there is no telling how many clients I’m missing due to theses issues. Oh and when you do qualify to be boosted they may charge up to 50% of the service. There are a lot of catches on BooksyBiz. Acuity was very simple to use compared to Booksy the only thing I like is that it’s a network where clients can look you find your work. After my promotion price I’m canceling the pro version for sure

by TiffV1984

I’ve been with Booksy now for over a year and found that they have some improvements that need to be made in order to make our lives (business owners) easier. I’ve joined a few of their live meetings and thought maybe it would get better but it seems as though all the features are still the same. For example you cannot book a client on the backend and have it show up in your calendar on the book say. Meaning I would have to still create two calendars one on my phone and one on booksy if a client is unable, for whatever reason, to book through Booksy. Also, you are able to set up a deposit prior to your appointment but have to ask the clients permission to charge it if they do cancel within your timeframe. These are things that are huge for us as business owners, so you need to consider them, other than these and a few others they are efficient in reminding the clients and setting up their profile.
Hope this helps

by #shedidit?

Booksy helped my business so much and I love it for the features I can use. However It's a little on the high end I only im only able to use it for booking which I will say is really awesome! I also love it for a message blast but I rarely use it there are many things I wish were available through BooksyBiz I wish it gave me my potential cash intake based upon appointments scheduled daily like other apps that I've tried, the only way to find out is through going into each appointment and cashing out and I don't always remember or have time to do that at the end of each cut or day. There should be an option for that to be automatic or not . I also don't like that it doesn't link in with my phone calendar. I've been with booksy for two years and complained about these features from the start but paying $25 a month and it still hasn't been updated I may find something else for my clients to use. I just didn't want to change because that's alot for my clients bit I'm really considering it. Other than that BooksyBiz is Absolutely the best of those features don't matter to you they do me.

by Dani Lee Graves

Booksy has been a solid booking app, and is definitely convenient for all involved. There are some things I believe would be super helpful for users:
•Allow administrators the option to book reoccurring appointments/reservations.
•Make it VERY CLEAR when there is a wait time in between services- This is a huge one! People just don’t see it! They book a service, then add a service and just automatically assume that makes it a back to back appointment.(Maybe make that alert a BRIGHT color or make them click an ok) I have been a user for a few years now and I still have to correct this issue weekly. It really is a stressor and can definitely jam up a schedule- when it’s not the users fault.
•Make a much more accessible place to put in notes about your client that are easily updatable.

If these updates were incorporated it would be the best app I’ve ever used. I spend a lot of time on it and these are things that would truly make a huge difference for administrators using BooksyBiz for business. I truly hope this review is taken into account and reaches someone who can make those changes🙏🏻

by HighSpeedRacer27

Booksy Biz is life & career changing! Thanks to Bookzy I have grown so much more it has saved me many hassles, everything is so well organized & professional, all the features and all the things you could do is amazing! Life changing business changing! It is so worth it! Customer service is great! Quick responses! There are little things here and there with Boost that needs to be worked on so we don’t consistently have to claim new clients I was charged for, its also a pain to try and track every new client, the limited text messaging is a problem, should be unlimited were in 2021, no such thing as buying extra & not all clients look at their emails. other than that Im really happy n grateful for BooksyBiz! Overall its growing for the better and I been a witness I been on booksy for over 3+ years

by Karin Is Awesome

This is an amazing service!!! It can sure simplify appointment settings! I have owned my business for 15 years. Clients can find me everywhere on social media. Clients call, we write them in an appt book.. ancient, but works. Now I am loving Booksy. As I transition my older clients to use Booksy, i am finding out I cannot merge the physical book with Booksy. People are Making appointments on Booksy at a time already taken on the physical book because Booksy does not give an owner a screen to simply go in and block times already taken weather because a client called or found me on social media and walked in or they are older and don’t have a clue how to download an app. again I wish I could have a screen where I could just see my book and block times... what if I am holding a staff meeting? How do I block that time? I called the help number. A young man told me “just give everyone the Booksy link” I gather that ... What do I do meanwhile? There should be a little more control and flexibility for owner.

by Beyond Faded Barbershop

Im a very busy barber i use to do old fashion way writing Appts down but it started to get overwhelming with calls, txt and messages from multiple social media apps. So i had to figure out something that would make my life less stressful. So buddy of mine showed me BooksyBiz and we both gave it go and business has been running so much smoother than before. Its even helped my clientele grow! My clients can book themselves, go back on to reschedule or do any modifying with their appt. it sends reminders, I like i can block out days ahead of time for my children’s sports, vacation etc. Helps market & advertise It’s basically your personal secretary. You can give your clients your full attention and also enjoy life outside of work with no interruptions. I Definitely recommend to anyone especially if you’re a busy individual.

by ConTheDestroyer

These guys are not working with Phone developers to make sure that When phones release they work their app. 20$ a month and always behind. They also let your competitors advertise on your booking page. They want to be Uber barber and destroy the barber client relationship and culture. No two way sync on google calendar either, something Setmore has long had, making it impossible to use more than one appointment app to maximize your marketing. Getting customer service fails because, BooksyBiz never updates. Only thing they seem to be working on is paid advertising where they give your competitors an advantage over you for a cut of their service fee. Uber barber here we come.

by Tga17

I have used booksy for about a year and some change now , it was great until they started flagging my account as fraud. I have a very heavy clientele and I would have to almost alway call and complain about not getting my deposits (because they flagged my account).

Recently I had a few of my clients tell me that they would be at the confirmation portion of booking their appointments and they would get recommendations for other people that they should try out WHEN BOOKING WITH ME !! This was a huge slap in the face because I have built my clientele from the ground up and for them to take my clients and try to hand them to someone else because they’re “closer” is ridiculous!

So if you want to pay them $30 a month to take your clients and give them to someone else . Be my guest.

by DcjonesNYC

When I first started using BooksyBiz it was awesome. There were some things like instead of a closing time i would prefer a “last appointment” time. In the past two months clients are having complications booking appointments. They are prompted to make new accounts. BooksyBiz tells them I’m booked when I’m not. I’m constantly having to make the appointments for the client when it’s supposed to be client friendly and that defeats the purpose. I’ve had clients show up for appointments that never showed up on my end nor did I receive an email for it. Client had their confirmation email to prove she booked it tho. When I try to chat with support they’re not responding in a timely manner and even when I give client names whoever had issues, Booksy’s text support can’t find the issue. Sorry but too many glitches to stay with this company. Clients are frustrated and so am I. I wished this would have worked better for me.

by Royalbrows818

Honestly with all the rants and raves of how great BooksyBiz is I was disappointed. It is so basic that you literally can just use your phone calendar. It wasn’t taking deposits either. The square is was better which I left for Booksy. It’s just not anything worth $30a month for. It’s just not all that. I thought because “everyone” seemed to have it and they advertise it on Instagram so much that it would be more useful. I am going to end my subscription soon. I need deposits left for my business. And the point of this is to be easy and less stress on any business owner. I still have to get a deposit first before I book them in verses booking their own appointments. So I dono. I also would like to adjust pricing for specials rather than have to ad a whole new service all over again. It’s annoying to write a note to the client about the price and remind myself that this is really what the balance is. Wack

by Fancypuss24

Though BooksyBiz is simple to use, easy for me and my clients to navigate and it keeps me organized I really dislike BooksyBiz. To begin with my pictures never upload to my portfolio clearly. It’s always blurry or it looks pixilated no matter what device I use. iPad and iPhones. It also sometimes takes me 3 to 4 times to exit BooksyBiz and reopen it just for a picture to actually upload and not exit to the next screen in error. Aside from the digital glitches what I can’t seem to understand is why do i have to wait 3 business days to get paid after a client has paid on the booksy app? I hate that option of pay because it takes so long to receive in my bank act. Square is free and they pay you same day once the card is swiped. If I’m paying a monthly fee I just expect to be paid sooner.

by Dcardiel

For the most part I like using BooksyBiz because it helps me with my appointments and clients. But for some reason sometimes my hours change or the options change without my consent. I try to send emails or messages to clients/selected clients from my client list and it doesn’t work for me. I reached out to them at least two times about the issue and all they say is that they are working on it. Also lately every time are use the customer chat for help on anything they have been taking days to reply, I’ve asked the same thing three times in the past three days and no reply. When I first started using Booksy,Everything was great had no complaints. It seems over the last several months that there have been issues. Get it together or I’m just gonna be forced to use another booking app.

by Jaacckkiieee

I was convinced to switch over to Booksy from Vagaro with the promise that it was the same except it took deposits. I had more no shows than ever as my clients were not receiving confirmation texts. Viewing my schedule was far more difficult and there were constant glitches. I was supposed to receive a free month for all of the errors but was then charged. When I asked for BooksyBiz to be cancelled (because there’s no way to cancel
BooksyBiz without a rep doing it for you) a representative said it was taken care of. Two weeks later, I found out it was not! If you are a very booked colorist with huge appointment blocks, BooksyBiz is not ready to accommodate that. Hopefully it will clean up eventually. Until then, i’m back to clean and easy and $5 cheaper Vagaro.

by BraidQueenTutt

I've been using BooksyBiz for a while now and it's made my life so much easier. The only downside is that I'd like to be able to offer the clients an easier way to pay like being able to link my PayPal to the site. I requested to be able to accept payments online but it offers no other details as to how. The only thing it says is "requested". A few of my clients did not want to be obligated to download BooksyBiz ... But prefer just being able to click a quick link instead.

by Aminahladybarber

I’m a barber hairstylist and I’m sooooooo glad that I signed up with this app because thanks to BooksyBiz my appointment can be done online and BooksyBiz will remind youre clients it’s time for them to get a haircut!! Also the customer service is great!! Every time I’ve had a problem or a question it’s been handled with in no time and it’s been very easy adjusting from booking through the old school way to the new school way!!If you ask me this app is the receptionist every successful barber or hairstylist ever needs!! I will continue to utilize BooksyBiz for as long as I live!!!

by Becoming A Boss

BooksyBiz is really a great tool for a single person or multiple people!!! I have been with this app for a while now and I just recently started using BooksyBiz at 50%. I’m amazed at the quality of customer service that I receive , I am sorta needy, lol, and this app is always ready to answer my questions in a timely matter. So easy to navigate through and my clients just LOVE BooksyBiz as much as I do . Great analytics as well!!!
They are always updating for the better. I was in no way compensated to say this , if you are thinking about choosing this app , you will not be disappointed!!

by Catherine720

I’ve issued booksy for quite awhile now, Almost 3 years and I have also been part of teams who has me added to their, square, vagaries, shedulicity, and many more. It’s beyond frustrating paying for things that don’t work! Stop the shenanigan and get booksy. this app helps make your life easy whether it’s sending you new clients or helping you learn to market and get better with your #s I think booksy was set up for the indipendant, or team of oeofessionals that could use efficiency and their online system- let it handle its self- because let me tell you it does! I’ll never use anything else again!

by Keisha B. Of Miami

So far I really like booksy... the site is clean and organized easy for clients to see all the different services , there’s products you can sell it’s just a really cool booking site. The customer service is amazing like I can tell it’s a few people running the company so far but I love how they treat me as if they know me, and their always like uh let’s help fill ur book (even though I wasn’t even ready to take clients) I’ve used acuity and StyleSeat but Booksy just looks and feels more professional and I love that too.