Every day, millions of people search on Google for businesses like yours. Make
your Business Profile on Google stand out for free and turn those searches into
your customers with the Google My Business app. More than just a local
listing: - Make edits to your Business Profile on your ph...
Google Doesn’t Work
I’m not sure who the developers or managers are at Google, but I’ve tried several products on Google with no results. The apps and websites they have don’t function correctly. One of my businesses on Google My Business has been suspended for over a year. There is nothing wrong with it. I contacted Google a hundred times via phone, email, chat, and Twitter. No one can fix my business page or tell me what’s wrong with it. The business page has 15 5 star reviews on it. Furthermore, my businesses don’t show up in searches unless you search specifically for my business name. However, many other business pages show up with minimal effort. I strongly feel that someone at Google is suppressing my business on purpose. I once tried expanding my business by creating locations for other cities. Google wouldn’t allow me to grow or expand my business. Customer Support are a bunch of people from India who barely speak English. I have no faith in a product that earns billions of dollars in my country, but can’t employ people from my country. There is not enough transparency. If there’s something wrong with my business information, it needs to be fixed immediately, not over the course of a year. Blatant disregard for small business and the challenges of operating a small business. Because of all these issues and issues with other Google products, I strongly dislike Google as a company. I think they are corrupt, dishonest, and childish at times.
The App is great, but....
The app is great, but getting verified on Google My Business for my branch office in Tampa, FL was a huge waste of time, causing my branch to lose exposure and revenues. After not receiving the post card in the mail that Google sends to verify your location, I requested a second card. After weeks, we never received. I was then told my next option was to supply interior and exterior photos of the office. So I did exactly that, supplying approximately 10 photos, yet was denied again. I was then told I had to do a video conference with Google. After installing Google Hangouts, I provided the time frame my business was open for the video conference. I specifically provided the time frame, including the time zone, yet the Google rep called when we were closed. This happened (3) times before they finally called during the provided 8 hr. time frame we were open. This process took several months which we lost possible revenues from lost exposure. Very disappointed in the amount of time and the hoops we had to jump through to get our real office verified, yet I have similar competitors who have fake listings, pretending to have real offices by using private mailboxes to disguise and mislead the general public into thinking they are real offices. For this, you get one star. I hope nobody else has to go through this experience because it was a huge slap in the face and waste of time!
I agree google has wrong focus
Google spends too much time trying to make people happy, instead of publishing facts. My business is a 140 yr farm. We don’t have to advertise, but we have to be on the internet just because some business use it to verify you now. But it seems Google Business can’t follow their own terms. A seasonal business has to post signage. We aren’t seasonal (in fact we don’t get any days off). Yet they required us to post a store front photo. I told them it’s a farm. I sent them a photo of the office bldg. they didn’t like it. The issue wasn’t my store front. It’s that google miscalculated our road, and we are 600 ft from the current MAPS inaccurate road. EARTH has it correctly. I printed this out (to correct for everyone’s benefit) and now my business has been SUSPENDED. I’m not whining. I’m providing feedback that google business only works for in the box retail store fronts. Not any business, even though I’m a rural area, we NEED business exposure. Doesn’t matter I’m accredited by BBB, the state SOS, area chamber of commerce..who know me and that we are a physical business. So I will buy a sign, put it on my building JUST FOR GOOGLE. The bldg is 600 feet from entrance. Extremely common on farms. No one will see the sign. Except a google (not even street view can). Apparently they are “right” even though it cheaply shows no street view!
Out of all of the apps by google, this is by far the worst. I motivate my clients, customers to leave reviews which is supporting the google reviews/ google business app. Right? Why not support me as a business owner? I have tried to correct two very simple mistakes related to my business and I finally gave up when I couldn’t get anyone on the phone and I received nonsense for email replies! Two very simple things-1-correcting my business LOCATION on the map so that my customers are not turned around on another side of the shopping center. 2- MY BUSINESS IS A “duplicate listing” and I don’t know if I have lost reviews because of this. If I only operate on word of mouth and my reviews are all on google, I would love to fix this issue. But it took so long that I stopped wasting my precious time!! I’m so dissatisfied and disappointed. Also, to send me a post card or an email with offers from google to list my business is never going to happen! If you can’t fix this, why would I want to support a marketing portion of your business? It is sad that it’s all about the marketing but I rather have you fix the free listings before you ask me for money. Oh and or have the marketing team have access to help business owners before trying to collect money from them.
Great app with few fixtures needed
It’s great all in all, but the following is necessary: 1. The app from the home page always gives me the notification icon, but there isn’t anything inside the app that I need to check 2. Owners need to have some control over photos. For example, if we would like to delete our own photos which we’ve uploaded 3. Google tends to choose our cover photo based on most photo views even though Google asks us to choose a cover photo. The photo that has overridden what I chose totally gives a different impression of what our restaurant really is like (it was a private event) and I don’t like that. It isn’t what leads should see so Google is actually hurting us rather than helping in this regard. 4. I’d love for reviewers to be notified of when we reply to a review, and for them to have the ability to reply again. Some feedback needs further discussion. Currently, I have to ask reviewers to write us back by email to continue the discussion - which is time consuming. I understand that Google Reviews were not meant to play the same role Yelp reviews do, but in this generation it needs to play that role too.
I AGREE WITH FRUSTRATED LAW GIRL
I too am a small business owner, and as a new small business owner, I do welcome each and every person opinion of my business that have actually frequent my business. I think it does a disservice to small business when google has everyday people called Local Guides, that are suppose to be ethical and have a honest moral obligation to post a review on a business they walk into. That is not the case. They are google guides that will actually single a business out that really may have honest reviews from actually clients, and post a one star, although they have never called the business or walked in the door or even have a service there. The sad part is they could care less about the damage that they do to a small business because of the false review. It’s bad enough that you compete with other competitors, but to out and out lie is horrible and Google should be ashamed of themselves! They should hold each and every Local Guide to an honest standard. They should never allow someone to place a negative review or negative star rating on a business they’ve never even been too. With that said I really hope this helps someone, and I really hope businesses start to try their best to hold Google accountable.
The app is necessary! No butts about it!
Yes the app itself is awesome if you’re a small or even large business owner with an online presence through Google My Business. You are able to do everything you can from the desktop while being on the go, you can upload pictures or change biz info and make posts which are very useful along with getting notifications if a customer leaves a review etc it’s all right there at your fingertips. If you’re looking to get verified and have problems with that it has nothing to do with this app itself as I have seen others give a negative rating because of this when it play absolutely no role in the process whatsoever. Some things I would like to see in the future are the ability to message customers with some type of instant messaging straight from our GMB listings and this app as most customers would rather contact through text or messaging. That would be sick!
Let us delete reviews.
The app is pretty good. I can post without logging in. I can check stats though they aren’t up to the minute. But, I vehemently object to not being able to delete reviews (even suspiciously good ones). Some people are just mean with no valid reason except a desire to tank my small business which can’t compete well with my “perfect” competitors as it is. Nobody is perfect - especially in my profession but I should be able to block and delete what I know isn’t a valid review - i.e., one star and no comment just because I refused to work for free for someone being nasty to me and because I can’t work for free. I had to do a reply people may never read then solicit reviews from clients I know are satisfied but whose reviews may be discounted because of the timing making them look fake. I once had a client down rate me on Facebook after he couldn’t or wouldn’t pay me but I was able to delete it and block him. Business is hard enough with mean people and others looking for freebies at my expense.
BEWARE BUSINESS OWNERS-Google won’t remove inappropriate “customer” photos!
I have contacted Google numerous times trying to get “customer” photos removed from my business page! I have reported the pictures and flagged them nearly 50 times over the last year! These pictures do not reflect my business and are extremely embarrassing to be listed on my business page. I run a Bailbonds company and pictures of someone’s trashy disgusting living room, a bedroom that is red and sexual in theme and someone’s toolbox in their garage DO NOT relate to my business at all! It just blows my mind that google has yet to remove these images after I have made numerous attempts online and over the phone to have them removed over the past year! As a verified business owner of my google listing I should have 1000% ability to delete ANY picture within seconds from my business listing but that is not an option! The only option is to “flag” these pictures and wait for someone at google to remove them! Google has failed my business! Google should be ashamed that they treat business owners like this! GOOGLE- Remove these pictures and I will consider giving a better rating and removing this review!
I have been using Google My Business for two years now. I will say that its been more then 65 percent of my businesses discovery!!! People find us perfectly on google. I wont go into detail as to what I love about it. Ill just say I love everything about it except the fact I can not block and email or a user from be able to see my business online. I have a customer who is refusing to pay and has a million excuses and when they find out there will be legal action taken I am afraid they will bash us with ridiculously bad reviews. So now I am hesitant about taking legal action. Meaning that because I can not ban them from my google business listing it is costing me the amount of money I am owed by that customer. I can not afford bad reviews being that Its a new business with only 24 perfect reviews. Anyways enough rant! Google my business is essential period!
Not fair to small businesses !
My business is useless if your not putting at least a couple hundred budget to Ad words which even if your doing that doesn’t help when bigger (not better) business can easily afford a lot more and can find ways to manipulate SEO. Which I guess is the America way so whatever. I have a small business and work from home do displaying my address wasn’t in my best interest well you won’t ever show on front page of google if you don’t show an address. Reluctantly I made an edit to show my address, which in turn crippled my page and made me have to verify my address again. Being a small business means google has to send a post card to my house, even though they send me google flyers to my address and I have never changed it on file. I was told not being verified wouldn’t effect Me showing up but it’s not true so all the money I spent on google ads is down the drain and my page is even showing up at all. On top of that I may go up to 14 days with a crippled account? This is soooo stupid and redundant, calling into google support is of no help you get useless “generic” call center reps and it just a cluster F.
Google verification process is ridiculously inefficient
My business has been open and operating for over ten years. All I Did was move my business from one state to another. I have been trying to establish and reverify my business for over a month now and all google keeps doing is passing me around to different business specialists essentially promising me that the issue will be resolved. And it still hasn’t been, and this is an issue because I’m missing out on potential business opportunities. I’m always been contacted by somebody different and nobody seems to ever have a thorough understanding of my problem, although they all assured me that they have a well documented case of my file. I’m going into week five of trying to do this business verification and it is proving to be a real thorn in my side. I will keep using Google as it is essential to business but I think they have really got to reprioritize their efforts. Oh, and the app really isn’t that useful at all. You’re much better off using a laptop. The app is just to put up media and pictures and a quick reviews and things like that. But the app is actually pretty useless
Frustrated Small Biz Owner
While the app is mostly intuitive and easy to use. It’s highly misleading. They encourage you to post photos often and that is exactly what I do as I am in the beauty business. Specifically cosmetic tattoo, my business heavily relies on before and after pics. It’s literally what establishes that first level of trust between me and a prospective client. I have uploaded over 40 images yet only my first 7 show. I have even tried to delete them as they are no longer a great impression of the level of work I have grown to yet they still populate. Even the thumbnail that shows when I send a review link isn’t at all what I would want. I should have full control over the image of my business. I’ve called and after jumping through a thousand insane hoops to prove I was indeed the business owner I was emailed a canned statement saying this is a known issue with no ETA for resolution! Like not even a ballpark! How cN a company the size of Google be ok with that as a response?! This literally impacts my business revenue!
5 years and the Google army business app is a must for any business
We have been in business for 5 years and the insights provided by google has taught me a lot. This app is a must for any small business or start up. You can quickly make updates to the information your potential or existing customers need to make informed decisions. The ability to post “on the go” is a life saver. We all know how easy it is for a malicious person to wreak havoc on your small business but you can respond and set the record straight. I do agree, there should be some form or review process that the owner can appeal to. All in all, you get the good with the bad but the app itself is a must have. Don’t hesitate when opening your business claim your business immediately and make sure the you control what is being displayed about your business.
Great App, However.......
Love the app, but in the technological era we live in, and as a small business owner, there should be a way for Google to filter out and delete negative reviews from people who have never stepped foot in our business, or interacted with anyone in the business. It’s sad that I read reviews about other local businesses and the review flat out states, “I’ve never been to this place, but as a local guide Google keeps asking me to leave a review”. That’s not what a rating system is for, nor does it help a business improve. If a customer says they had a 1 Star experience, but leaves no explanation why, and the business responds to the review apologizing and asking them to elaborate with what, when, where, why they gave a 1 star review so we can fix the issue, and they don’t respond, that review should be flagged and bagged.
Yes. Google My Business is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 31,523 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . Justuseapp Safety Score for Google My Business Is 24.4/100.
Yes. Google My Business is legit, but not 100% legit to us. This conclusion was arrived at by running over 31,523 Google My Business User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Google My Business Is 24.4/100.
Google My Business works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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