Linked Phone Business Number Reviews

by RaoulDuke2

Just doesn’t work with my iPhone. I receive calls and texts but y vanish almost immediately and are gone. Contacted support several times to no avail. They claim it’s working fine but it’s clearly not and now I’m not getting responses to my questions. Looking for new options.
Update: LinkedPhone is now holding my business phone hostage even though they have been paid every month. They refuse to give me my account number so I can move my business line to a different provider. I have spent hours and hours just trying to get my account number and now am on my way to the county court house to take them to court. This might just be the worst company I have run across in almost 30 years of being a small business owner.

by L.Monk

I had this service for 3 months for my business and I had several issues. Too many to mention here. Linked phone was pretty good about helping me with various glitches in their system, but the one main one they couldn’t fix was a very important one! > The voice mail messages you receive from your clients is SO MUFFLED and hard to hear (like they are underwater) it’s almost impossible to hear what the client is saying in their message to you. This caused me to not be efficient in my business. I would sometimes have to listen to a message 5 times to hear a clients message because it was so muffled. This happened with all messages. Linked phone told me there was nothing they could do about this. The layout on LinkedPhoneBusinessNumber is also not very user friendly. It’s hard to find actions and things you need on LinkedPhoneBusinessNumber . It takes a long time to figure out where things are.

by Olivianinja

I have quite the experience with LinkedPhoneBusinessNumber, I have been using it in business for a few months now. I find myself deleting LinkedPhoneBusinessNumber and re-download it multiple times a week to fix this bug issue. Every time I open LinkedPhoneBusinessNumber it immediately opens it up to one single customer every single time. Even if I click to make a phone call instead, it will immediately take me to that customers messages. I have accidentally sent messages to this customer, and called this customer by accident on multiple occasions because of this bug. It is extremely annoying, and deters me from wanting to use LinkedPhoneBusinessNumber anymore. This bug needs to be fixed immediately! It is extremely aggravating for me to have to re-download LinkedPhoneBusinessNumber multiple times in a week, sometimes multiple times in a day! It is very disappointing to have to deal with that sort of issue when I am in the customer service industry.

by Dalbertson

I like the idea and how LinkedPhoneBusinessNumber is laid out but parts are confusing and buggy. There are multiple places to record your voicemail greeting. For some reason I still get the computerized voice when I call the number. But, if I upload a mp3 on the website it works properly. That tells me LinkedPhoneBusinessNumber needs some work or I’m doing something wrong. I want to switch my business number over from vonage but this might be a deal breaker. The last thing I want is to lose business because of a buggy app.

by CopeWell

For the most part, LinkedPhoneBusinessNumber serves my needs. I love how I can keep my business contacts separate.
But lately I’ve been having consistent issues when texting. Extra characters....\\n\\...are added to the text message when it’s received. It doesn’t show on my end.
This is especially bad when you are trying to send a web link or zoom link. The link will become invalid because of the extra characters.
I’ve also had some intermittent issues regarding not receiving some text messages sent by clients. They will show me a screenshot from their end, showing that the message sent but I never received it. It happens randomly.
I have reached out to customer support. I need a fix for this ASAP!

by Morganakat

*I am updating my review of LinkedPhone because finally after leaving the last review, someone reached out to me with the instructions that I had been asking for and an apology that I had such a bad experience. Hopefully someone will be on top of their customer service from now on. I do like the phone service as it allows me to distinguish between personal calls and business calls from one phone and it’s relatively easy to navigate.*

I got LinkedPhone a couple of months ago and the service is decent however LinkedPhoneBusinessNumber pulled a photo from Facebook and set it as my profile pic without my permission and I can’t change it. I’ve reached out to support several time and no one has ever contacted me back or sent me instructions of how to take the inappropriate photo off of my account. Not great when you’re trying to run a business and have no support from your phone service app. I can’t recommend a company that has such awful support.

by Drtl

Currently it won’t let me call anyone but one person, which is great if that was the last person on earth. However, since I do need to make more calls, this is unacceptable. Ironically, it’s very unlikely to get customer service on the phone to resolve.

To end this on a positive note, when it works it’s the best business line app compared to others.

Update: LinkedPhone support replied with detailed insight on the matter, which allowed me to solve the problem. Here’s the fix to help another person who may encounter this: it’s possible that an incoming call prevents further outgoing calls until another call comes in. Uninstall / Reinstall didn’t fix it, but simply receiving another incoming call did.

by Candicetg2

For the price, this is very very good.
My calls go seamlessly through the system to/from the call-in line to the cell number of the designated person on the team. Outgoing calls are also a breeze.
The features are also very good and I’m happy to be using LinkedPhone.
That said, the weakest area is the back end. Several features are tricky to figure out and I have had to call upon customer support more than once to get help adjusting seemingly basic functions.
I have shared my feedback and am hopeful that the company will make these changes... but having now learned the system, I am happy.

by Tab135

I am a medical practice business owner and operator. LinkedPhoneBusinessNumber has been a lifesaver! It has provided a way for us to have 3 additional phone lines without the extreme cost of adding phone lines to my business. The number displays as my business, which is awesome. It has freed up our 2 phone lines for incoming patient and business calls during a time of telehealth due to the pandemic! I highly recommend LinkedPhoneBusinessNumber.

by Upstate Ny Lawyer

I’m am attorney working from home during the Covid pandemic. LinkedPhoneBusinessNumber lets me use my office number as the caller ID on outgoing calls. Without LinkedPhoneBusinessNumber I would either have to disclose my personal cell phone number to everyone or make calls from a blocked number. Using it my clients know it is a call from my office and I can keep my personal cell number private. Very easy to set up.

by Mr Ebay Man

I purchased LinkedPhoneBusinessNumber about two years ago after using one of the other phone apps. I will say LinkedPhoneBusinessNumber works great I get all my calls it always work I haven’t had a single issue with it. LinkedPhoneBusinessNumber I had before was 7$ less but nothing but problems missing calls and it screwed up my phones phone as well. LinkedPhoneBusinessNumber I can’t say enough about it. Very easy to change greetings on any mail box at any time it is perfect for business use and many others as well. You can definitely rely on it you won’t be disappointed. If you are worried about missing calls all I can say is get over 1000 calls a a year and I get them all. My customer like it and say that it works good and is easy for them to use. Thanks

by Lara012345

As a small self finance start up we need a way to appear professional, on top of our communication, and efficient to our clients. Linked phone helps us have a business number, a business voicemail, and a way for me and my business partner to communicate and share client calls.

Perfect for photographers, make up artists, hairstylists, salons, freelancers, and any other small business that works from home and doesn’t have a landline.

by Kekileh

Best service and app I’ve found for carrying a second line on your phone. It has lots of features (more than most), some kinks (they all do, unless you drop serious cash for a business line) but the support team works hard to fix hiccups. Their call attendant/auto responder is pretty robust, I just wish you could save a bunch of the settings for “normal workday/weekend” autoresponse and “finally taking a vacation” autoresponse...

by 2019Dustin

This is a great product, easy to use app, and great customer service! When selecting my new business number, I accidentally chose the wrong one. I emailed customer service. They promptly responded to my email and resolved the issue within minutes. Despite it being Saturday, they were very prompt and courteous to respond to my issue. I highly recommend LinkedPhoneBusinessNumber. I have never received such quick response from anyone.

by Skeptic App Buyer

Forget Ringcental, Sideline, Google voice... this is the one. Yes, this has a monthly, AFFORDABLE, cost but so well worth it. All of the features are great and the customer service is amazing.

If you have a problem with a 2nd line charge and a company’s customer service being email only... this may not be for you.

BUT I was that person and I am amazed. The customer service gets back to within 1-4 hours and all the features are worth every penny.

by Kenman1978

LinkedPhoneBusinessNumber and web based system are working well for me. I wanted to separate my business from my personal on one phone and this does that well. There are, as with any app, small issues I have encountered; however the support team is top notch. I have emailed them several times with different issues/suggestions and always hear back within a few hours and my issues are always resolved. The support team at LinkedPhone is a game changer for customer care!

by DigitalNomadSF

Wow what a breath of fresh air! Excellent updates. The LinkedPhone team is wonderful to speak to and very responsive to bug reports. Also, the updates are well thought out. I love the call notes feature the most. I can keep track of my interactions and transactions with customers all in LinkedPhoneBusinessNumber . The call menu was more than I was looking for but it’s made a huge improvement in how I run my business. Easy to set up a call menu options to route calls to my support team or to my fulfillment guy. Very smooth. I only have three people on my team but it feels like a much bigger business with these professional features. Keep up the great work.

by Hope This Helps With Update

I had some problems but their customer service is top notch. They reached out immediately due to some of my problems.

Plus I found out that I can send pictures through text on their website and the pictures come out great. Previously, when I would through the phone, they would come out distorted since it had to jump through so many hoops. I need it to send pricing sheets, invoices, etc... sending them through the computer works great for me.

My second problem was due to my own phone companies service and I had to get an extended reception for my house. However, Linked Phone still reached out to see if they could help.

This service is great for my business partners and I. We all get notifications from guest for orders, etc... so everyone stays up to date with what’s going on. It’s great!

by Springmsm

I studied deeply to find the best option that would allow out team to work from home and still keep the business number we share on our phones at work. This is the best option at the best price. I love that we can easily label each number that comes through and the ability to take notes that the whole team can see is huge. Being able to transfer calls to each other is also key. There are still options being developed and I love that this company works to improve an already great product.

by WFoote

In my first review I downgraded the system from five to four stars. I complained about the transcription as being almost useless. Since then the developer significantly improved transcription. I was contacted about that change and then watched my messages. The new transcriptions make sense and the names are reasonably accurate. The setup is still easy. The phone system is excellent. It really is a great phone app at a decent price.