Contact Carrier SmartHome Support

by TheFrINgE(!)

Much like the last app, this makes me regret installing a Carrier system. First, removing “Carrier” the name of the app and using “SmartHome” as the name conflicts with other apps making it harder to find. Next, the required naming convention for parts of the system (thermostats, etc, is poor. But adding insult to injury is the user interface. Like the last app, it over-emphasizes the wrong things, hides functionality, and does it in a hard to understand and hard to read way (for those of us who require even minimal vision correction for reading). Finally. The system is proprietary making it nearly impossible to automate with anything that is actually smart.

I would recommend checking out other providers and using a more sophisticated thermostat. The awful user experience is just one more painful factor contributing to an under performing system.

by Al3203

Any review that says things like great improvement making the app more modern is a company shill trying to market the app. The “Nest” like controls are horrible and difficult to precisely adjust. I have 10 infinity thermostats with several zones. At the main level all three of my basement zones only display basement. I cannot tell which zone is which without clicking into each one…Really! Then the notifications-they are not in chronological order nor do they say which thermostat the notification is from and you can’t click it to get more information. So bottom line, notifications are useless! Does Carrier really think a clunky Nest “copy cat” that makes things harder is an improvement, then I need to start looking elsewhere for my next unit.

by ImhoReviewer

Where is the outside air temperature as measured by the system!?! It’s front and center (at the bottom) in the Carrier Home app once you select the thermostat and I’m not talking about the forecast temperature. I want what is actually measured at the unit, not some number that might be coming from a weather station miles away. I won’t use this app until you have it! Back to using Carrier Home, app deleted… UPDATE Even worse now you have bricked the old app and can’t go back! Shame on you, now give me OAT and I’ll stop putting negative reviews everywhere and even turn them positive once you fix this travesty!!! This value is essential to optimal heat pump use!!!