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by Hackasaurusrex

If you read the 4 and 5 star reviews, it will be obvious that this developer is using bots to create fake reviews. They are mostly gibberish and many of them are identical. It is a violation of App Store rules to do this, but the developer knows that this is the only way to get above a 1-star average for this truly awful app.

This is a huge downgrade from Midea Air and I regret making the change. I have three U-shape Inverter units which worked perfectly with the Midea Air app. Now that I switched to MSmartHome, the app-based control works only half the time. When it does work, it is very laggy (often 30 seconds between app input and the AC unit responding) and routinely requires 3 or 4 attempts before the AC unit accepts the input. This works so poorly that it’s like not having an app at all.

Midea’s choice to utilize fraudulent reviews is enough for me to recommend to everyone to just avoid the brand entirely. Even if the AC units work, why support a deeply unethical company which relies on fraud to make sales?

by Cooshomelincoln

The new app keeps turning off my pump on my dehumidifier. This makes the continuous run feature useless. When I try to turn on the pump from the remote feature it returns an error that this action can not be completed when tank is full (which is what the pump is for). The unit also sends errors in Chinese multiple times a day which would be fine but I don’t read Chinese. Sad thing is that the old app worked great. Tried sending customer service a note and they said I have to take photos of the s/n, which is fine but I live 200 miles from where the unit is so it will be a month until it can be fixed. You would think they could trace it based on my account and the unit register but they either don’t have the ability or don’t care enough about customers to do the leg work.

by Gonenuts

Old app worked perfect. With the old app I could stay logged in on my iPad and iPhone so whichever device I picked up I could view and adjust my dehumidifier. With the new app if you are logged in on one device and log in an a second one it kicks you offline of the first device. Also with the latest update I often look at the app and it says my dehumidifier is online and turned off yet when I go look at the dehumidifier it’s on and working properly. And there’s more; after adding your appliance to the app when you open the app there is nothing there then it prompts you to add a device and at some point will populate after you wait long enough.