ScanGo app not working? crashes or has problems?

ScanGo Status

Last Updated on 2024-10-29 by Beesoft Apps

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User reports:
No current problems

Have a Problem with ScanGo - PDF Document Scanner? Report Issue

Common ScanGo Problems & Solutions. Troubleshooting Guide

Table of Contents:

ScanGo iPhone Issues and Solutions

ScanGo iOS app crashes, not working, errors
ScanGo iOS app network issues
ScanGo on iOS has black/white screen

ScanGo Android App Issues and Solutions

ScanGo has errors/crashing/not working
ScanGo server network connectivity issues
ScanGo has black screen

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ScanGo iPhone Issues and Solutions

How to fix ScanGo app crashes or not working on Iphone (iOS):

Close and restart the ScanGo app on iPhone
Update ScanGo app to the Latest Version for iOS
Uninstall and reinstall ScanGo iPhone app
Update your iPhone to the latest iOS version

Fix ScanGo on iPhone unable to connect to server/internet connection issues::

To resolve ScanGo network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

ScanGo Android App Issues and Solutions

Fix ScanGo not working on Android, crashes, errors or is unresponsive:

Force Stop the ScanGo App
1. On android, goto Settings » ScanGo » click [Force Stop]

Update ScanGo to the latest version on PlayStore

Clear ScanGo App Cache and Data:
1. On android, goto Settings » Apps » ScanGo » Storage » click [Clear Data] option. This clears both data and cache.
2. restart ScanGo.

Fix ScanGo unable to contact server/ ScanGo internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click ScanGo » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto ScanGo » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch ScanGo

Contact Support

Verified email

Contact e-Mail: scango@beesoft.io

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