True Scanner Status

Last Updated on 2024-10-12 by Pro App Company Limited

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Common True Scanner Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot True Scanner app on iOS and Android devices. Solve all True Scanner app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

True Scanner iPhone Issues and Solutions

True Scanner iOS app crashes, not working, errors
True Scanner iOS app network issues
True Scanner on iOS has black/white screen

True Scanner Android App Issues and Solutions

True Scanner has errors/crashing/not working
True Scanner server network connectivity issues
True Scanner has black screen

True Scanner iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever True Scanner app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix True Scanner app crashes or not working on Iphone (iOS):

Close and restart the True Scanner app on iPhone
Update True Scanner app to the Latest Version for iOS
Uninstall and reinstall True Scanner iPhone app
Update your iPhone to the latest iOS version

Fix True Scanner on iPhone unable to connect to server/internet connection issues::

To resolve True Scanner network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix True Scanner black/white screen (blank screen) on iPhone:

Follow the True Scanner iOS app troubleshooting guide Here →

True Scanner Android App Issues and Solutions

Fix True Scanner not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent True Scanner app issues:

Force Stop the True Scanner App
1. On android, goto "Settings" » click True Scanner app. » click "Force Stop".

Update True Scanner to the latest version on PlayStore

Clear True Scanner App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "True Scanner app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch True Scanner.

Fix True Scanner unable to contact server/ True Scanner internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click True Scanner » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got True Scanner » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch True Scanner on android.

Solve True Scanner black/white screens issue on Android:

Follow the True Scanner android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Pro App Company Limited, developers of True Scanner.

About this app

Not only TrueScan helps you instantly scan any document to save in PDF, JPG, or TXT formats, but also recognizes text automatically (OCR) in images that having text in it. TrueScan - Smart PDF Scanner is an all-in-one scanner app with the latest vision AI technology. Seamlessly digitize a variety of documents - from book pages, official letters, receipts, cards to whiteboards, and notes. TrueScan app turns your mobile device into a powerful portable scanner. So, say goodbye to huge, heavy, electricity-consumed machines and get this ultra-fast scanner app for free now. Save and export with ease in both PDF and JPEG formats. Thus TrueScanner will surely improve your productivity to save your time. Scanning any of your documents, passport, ID,... just in 1 tap away. - High resolution scans that preserve most of the original paper document details at super high speed, all done in an intuitive and precise way with the help of AI technology.