Xcel Energy Reviews

Xcel Energy Reviews

Published by on 2026-05-28

🏷️ About: Secure - Opt-in to use Touch ID or Face ID as a quicker way to sign in and as an added layer of protection to keep your data and account information secure. - Accessible to both English and Spanish customers Pay - Easily log in to view your billing information and statements, check your balance and make payments.


       


Overall Customer Experience 😎


🤬 Negative experience
82.9%

😎 Positive experience
17.1%

🫥 Neutral
0.0%

~ from Justuseapp.com NLP analysis of 3,220 combined software reviews.

Is Xcel Energy Safe?
Xcel Energy does not appear safe based on available data.
17.1/100

  Safety Analysis »»

Is Xcel Energy Legit?
Xcel Energy does not appear legitimate based on our analysis.
17.1/100



Read 7 Customer Service Reviews 😠💢

4.6 out of 5
Face ID???

What good is enabling Face ID if you have to log before it works???? CRAZINESS!! Fix it already!!

Useless

XcelEnergy used to have current usage information. Now it is just a rehash of the information in my monthly bill.

Not impressed

It was hard to make XcelEnergy worse, but somehow they managed. All the 5 star ratings must be company employees, because XcelEnergy is still terrible.

Way better

All I can say is thank you. I struggled quite a bit previously and XcelEnergy is so much easier to use. Love the improvements in how I can see my usage in connection with when power is cheaper and that my account shows my credit card payments immediately.

Great App

It's a simple yet functional App. I like that you can log in with your face ID. As soon as I'm logged in, I'm able to view my current bill details. I can easily pay my bill—I'm literally in XcelEnergy , less than 60 seconds, and my bill is paid!

Great app!! What a transformation from the old app

Very straight forward such a massive improvement

Great app!

Very slick - fast, simple, easy to use!



Is Xcel Energy Safe? 🙏

Xcel Energy does not appear safe based on available data. JustUseApp Safety Score for Xcel Energy is 17.1/100.
This assessment is based on our NLP analysis of 3,220 user reviews. Combined with the app store average rating of 4.6/5.

Safety Analysis

76.6% of users say app is safe 👍
76.6%

14.1% of users say app is risky 🚨
14.1%

9.4% of users have some concerns ⚠️
9.4%


Is Xcel Energy Legit? 💯

Xcel Energy does not appear legitimate based on our analysis. Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for Xcel Energy is 17.1/100 .
This conclusion is based on analysis of 3,220 user reviews.

🔏 Privacy & Data Safety

Xcel Energy collected the following data from you:

  • Data Linked to You:
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Diagnostics
  • Data Not Linked to You:
    • Usage Data



How was your experience with Xcel Energy? Post a Review




Features

- Opt-in to use Touch ID or Face ID as a quicker way to sign in and as an added layer of protection to keep your data and account information secure.

- Compare your bills and track your electric and/or gas usage for the past 24 months with usage graphs and tables.

- Easily log in to view your billing information and statements, check your balance and make payments.

- See a complete view of your current and historical usage data.

- Report an outage or check on your outage status.

  Contact Support