Xcel Energy Status

Last Updated on 2024-10-11 by Xcel Energy Inc.

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Common Xcel Energy Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Xcel Energy app on iOS and Android devices. Solve all Xcel Energy app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Xcel Energy iPhone Issues and Solutions

Xcel Energy iOS app crashes, not working, errors
Xcel Energy iOS app network issues
Xcel Energy on iOS has black/white screen

Xcel Energy Android App Issues and Solutions

Xcel Energy has errors/crashing/not working
Xcel Energy server network connectivity issues
Xcel Energy has black screen

Xcel Energy iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Xcel Energy app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Xcel Energy app crashes or not working on Iphone (iOS):

Close and restart the Xcel Energy app on iPhone
Update Xcel Energy app to the Latest Version for iOS
Uninstall and reinstall Xcel Energy iPhone app
Update your iPhone to the latest iOS version

Fix Xcel Energy on iPhone unable to connect to server/internet connection issues::

To resolve Xcel Energy network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Xcel Energy black/white screen (blank screen) on iPhone:

Follow the Xcel Energy iOS app troubleshooting guide Here →

Xcel Energy Android App Issues and Solutions

Fix Xcel Energy not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Xcel Energy app issues:

Force Stop the Xcel Energy App
1. On android, goto "Settings" » click Xcel Energy app. » click "Force Stop".

Update Xcel Energy to the latest version on PlayStore

Clear Xcel Energy App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Xcel Energy app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Xcel Energy.

Fix Xcel Energy unable to contact server/ Xcel Energy internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Xcel Energy » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Xcel Energy » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Xcel Energy on android.

Solve Xcel Energy black/white screens issue on Android:

Follow the Xcel Energy android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Xcel Energy Inc., developers of Xcel Energy.

About this app

- Opt-in to use Touch ID or Face ID as a quicker way to sign in and as an added layer of protection to keep your data and account information secure. - Easily log in to view your billing information and statements, check your balance and make payments. - Report an outage or check on your outage status. - See a complete view of your current and historical usage data. - Compare your bills and track your electric and/or gas usage for the past 24 months with usage graphs and tables.