Secret Status

Last Updated on 2024-06-21 by Fischer Surface Technologies GmbH

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Common Secret Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Secret app on iOS and Android devices. Solve all Secret app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Secret iPhone Issues and Solutions

Secret iOS app crashes, not working, errors
Secret iOS app network issues
Secret on iOS has black/white screen

Secret Android App Issues and Solutions

Secret has errors/crashing/not working
Secret server network connectivity issues
Secret has black screen

Secret iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Secret app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Secret app crashes or not working on Iphone (iOS):

Close and restart the Secret app on iPhone
Update Secret app to the Latest Version for iOS
Uninstall and reinstall Secret iPhone app
Update your iPhone to the latest iOS version

Fix Secret on iPhone unable to connect to server/internet connection issues::

To resolve Secret network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Secret black/white screen (blank screen) on iPhone:

Follow the Secret iOS app troubleshooting guide Here →

Secret Android App Issues and Solutions

Fix Secret not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Secret app issues:

Force Stop the Secret App
1. On android, goto "Settings" » click Secret app. » click "Force Stop".

Update Secret to the latest version on PlayStore

Clear Secret App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Secret app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Secret.

Fix Secret unable to contact server/ Secret internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Secret » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Secret » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Secret on android.

Solve Secret black/white screens issue on Android:

Follow the Secret android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Fischer Surface Technologies GmbH, developers of Secret.

About this app

Private Tour Guides: this app connects you with hundreds of private tour guides around the world to provide you with a personalized travel experience. Whether it is urban exploration or natural scenery, our tour guides will take you to understand the local culture and landscape in depth. this app is the perfect companion to realize your global travel dreams. Download this app to start your private guided tour and enjoy an unprecedented travel experience. No matter where you are, this app will become your personal tour guide and open up a new travel experience for you. 1. Whether you're exploring world-famous sites or searching for hidden treasures, our tour guides will provide you with expert guidance. 2. Video and text chat: Video and text chat with tour guides within Secret to share your needs, interests and questions with them. Voice Room: Make real-time voice calls with the tour guide to get instant advice, recommendations and explanations. Experience around the world: this app covers major travel destinations around the world. Whether you need restaurant recommendations, local culture explanation or shopping advice, you can get professional support. 4. this app is a revolutionary social app designed to let you experience global guided adventures like never before. You will feel like you are at your travel destination and enjoy the immersive feeling. 3. Whether you're exploring new and exciting places or learning more about cultures around the world, the possibilities are endless.