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⚠️ Most reported problems ⚠️

Not working
40.3%

Crashes
29.0%

Login
22.6%

Connection
8.1%

problems reported in the last 24 hours

24 hour clock ⏰

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Common TK-App Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot TK-App app on iOS and Android devices. Solve all TK-App app problems, errors, connection issues, installation problems and crashes.


Table of Contents:

  1. TK-App iPhone Issues and Solutions

  2. TK-App Android App Issues and Solutions
       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Techniker Krankenkasse (TK), developers of TK-App.




About this app

With TKApp, you can, for example, submit your sick notes, do something for your fitness while collecting bonus points, or upload your receipts for reimbursement. - Protection of sensitive data through secure login (e. g.  With TK-Safe you have all relevant health data at a glance: Your visits to the doctor, diagnoses, medication, vaccinations, preventative medical checkups and much more.  Membership in a football club, regular check-ups at the dentist, the non-smoking course after New Year's Day - all these things earn points for the TK Bonus Program.  As a statutory health insurance company, we are committed to the best possible protection of your health data.  And thanks to the connection to Apple Health or Fitbit, you'll receive points for many other activities.  Please note that TK-Fit and TK-Safe are not available in English yet. - No device with modified operating system, e. g.  We are continuously adding new features to TK-App - your ideas and hints help us most.  “Die Techniker” puts a digital all-purpose tool into the hands of their customers.  Therefore you need an unlock code ("Freischaltcode") for TKApp, which we will send you by mail.  Furthermore the use TK-App with jailbroken devices is generally not possible.  Write us directly and anonymously via the feedback function in TK-App.