CS Utilities Status

Last Updated on 2024-11-06 by Colorado Springs Utilities

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Common CS Utilities Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot CS Utilities app on iOS and Android devices. Solve all CS Utilities app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

CS Utilities iPhone Issues and Solutions

CS Utilities iOS app crashes, not working, errors
CS Utilities iOS app network issues
CS Utilities on iOS has black/white screen

CS Utilities Android App Issues and Solutions

CS Utilities has errors/crashing/not working
CS Utilities server network connectivity issues
CS Utilities has black screen

CS Utilities iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever CS Utilities app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix CS Utilities app crashes or not working on Iphone (iOS):

Close and restart the CS Utilities app on iPhone
Update CS Utilities app to the Latest Version for iOS
Uninstall and reinstall CS Utilities iPhone app
Update your iPhone to the latest iOS version

Fix CS Utilities on iPhone unable to connect to server/internet connection issues::

To resolve CS Utilities network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix CS Utilities black/white screen (blank screen) on iPhone:

Follow the CS Utilities iOS app troubleshooting guide Here →

CS Utilities Android App Issues and Solutions

Fix CS Utilities not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent CS Utilities app issues:

Force Stop the CS Utilities App
1. On android, goto "Settings" » click CS Utilities app. » click "Force Stop".

Update CS Utilities to the latest version on PlayStore

Clear CS Utilities App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "CS Utilities app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch CS Utilities.

Fix CS Utilities unable to contact server/ CS Utilities internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click CS Utilities » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got CS Utilities » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch CS Utilities on android.

Solve CS Utilities black/white screens issue on Android:

Follow the CS Utilities android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Colorado Springs Utilities, developers of CS Utilities.