eVoice Reviews

I can’t tell you what harm eVoice has done my business in the past month. I thought I’d try it and can’t say one nice thing about it. It will send me a message that someone sent a day ago. That’s unacceptable. The other thing it does is when you send someone a text reply it will then show up as an incoming g message from that person exactly what you just typed to them and sent. What the hell. Cmon that is just annoying. And the same person you are texting can then show up in the inbox field countless times and as if a new person each time they text you. Here again horrible. I wouldn’t suggest anyone with valuable clients take a chance to use eVoice. They will think you are a flake!! I have used google voice and no issues. Same with GoDaddy which is what I am now using.
Get it together this app!!

The this app application as well as website for iPhone is so extremely out of date. It is very out of date. I am in the process of changing our business line to Google Voice. My other business uses Google voice. I wish this app was a little more up with the times so that I could have both apps on one cellphone, making both lines available on one cell at the same time. In order to have a more updated dashboard, message boxes, and just all around more up to date experience, I will have to purchase another phone. Making me have three cell phone everywhere I go. Yuk. I have mentioned this in feedback several times to this app. But….. here I am purchasing another cell phone.

Overall this app is great for the money. Phone calls work well and you have good options to customize your business phone set up. However their app is terrible. It isn’t able to connect to their network half the time. So when you go to call costumers with your business number from your cell phone (which is what lots of small business owners do) you aren’t able to log into eVoice to make calls. It is very frustrating, and has made me waste valuable time and has kept me from contacting costumers when I needed to do so. So if you plan on making a lot of calls from a cell phone I would strongly suggest looking elsewhere.

I have been looking around at phone services like this. I signed up for an account with ephone on Friday. It’s Sunday now. I logged in to check it out. I went into text messages to try it out. It said text messages was not available and to contact support. I didn’t want to cancel support to active text messaging on a paid phone service! One would think text message would be an option you didn’t have to call and activate! I want to cancel my account. You can’t just cancel your account. You need to contact support (shocking). I did about 2 minutes into the cancel conversation I accidentally closed the chat. I went through all the BS again to get to a chat person. He told me my account was closed. I said I had not received a confirmation email. I waited for them to respond. I said “hello?”. They said that because the chat was closed on the users end, there was no confirmation email sent to me. I asked them if they could resend it. They said that after this current chat ended that there would be an email with our conversations sent to my email address. An hour later, I’m still waiting. It seems like other people have commented on the lack of customer service with eVoice. I completely agree. I would suggest you go look elsewhere.

If I could give no stars to eVoice I would. this app is a company built around a unique phone service. Two years ago when we started using them they were great. Last 6 months or so the service has deteriorated significantly. eVoice goes through periods where it is so slow as to be useless. Calls are dropping. Numbers are not populating. Now the contact list freezes eVoice and then crashes. Call tech support and if they can't replicate what is happening the problem doesn't exist. I have had enough. I am done with eVoice and I am done with this company.

Terrible phone service. I’ve been using them for almost a year and I needed to upgrade some features but have not been able to get in contact with support via phone or email. I’m also pretty sure that in order to cancel or drop a service with this company you have to call and contact support. The only department that I was able to get through to was the new 3rd party sales department. How ironic.

After using this company for almost 10 years on and off now, I am very disappointed in the service especially, the customer service reps. Who by the way, all sounds and behaves like drunks. this app is a loser company that keeps getting worse every year. Do your self a favor don’t use this company. I am going to call my lawyer to sue them, spend thousands of dollars in advertisement and can’t get a proper working forwarding number. Just don’t think about this company for your business.

Been with this app over 2 years. The service drops our customers calls. We have customers that say they had to keep calling back because it drops their calls. This happens multiple times a day and is unacceptable for business. We are shopping for a new service in the mean time to make the switch. App shuts down for no reason. Voicemails can take hours to come in after customer has left one. this app = loss of customers.

App will still not send notifications of an incoming vm or text message. All notifications in iPhone settings are on with banners, etc and set to persistent. No “red counter icon” shows in app icon on iPhone home screen. You have no idea a message is waiting unless you physically log in and check. Keeping app open and logged in doesn’t do it either. Critical messages can go unattended for days and I lose business.
If it wasn’t for vm transcript being sent to email, I would not know I had one. Zero notifications on text which is most frustrating.

I love the idea of it , but it has a Ton option that at times are impossible to use , need someone to guide , I stayed on phone with support for over a house several times and then it still didn’t do what I wanted it to . If I make small changes like call forward it doesn’t alway work .

We have been using this for our business number for quite some time now. I like the different features that gives the caller prompts and extensions. However, eVoice does not work very well. Because it’s no way to tell of the caller I calling your phone or the number before you pick up it makes it difficult for me to keep track of numbers. eVoice does not log the incoming number all the time. Therefore o have to pull analytic reports all the time to get the callers number.

A few years ago this was an absolute brilliance app and it still for the better part is it's just seems that I am it's missing something I can't really call it but I still like eVoice and I appreciate it!

I’ve used this app off and on for a few years switching between this service and an answering service because I have a part time business at night for a holistic practice and a full time career. I have a landline for my practice that forwards to the this app #. I now have an admin assistant that answers and returns my calls from this app and that rings on both my cell line and the phone I gave my assistant when I’m working during the day she picks up and when it rings at night Or weekends I answer the calls. I also love the text feature when I want to contact clients without having to use my own cell # so can separate my life from business. I also like how you can record your own message and find music through other tool you can save download and upload to this app. I have a custom message to give info to callers when we can’t pick up and other details. Yes at times it can be a bit sluggish it but if you delete eVoice then reinstall it often works and they update their apps at time to improve.

I like eVoice and the this app service. I did a lot of shopping and tried other services. Wound up with this app. Best pricing, features, support, reliability. They are not perfect, but they are the best. We have the cell phone app and also desktop phones. For the latter we use Google voice, which is freeeeee.

We ditched the actual phone for this virtual message only service. this app has done exactly what they promised- to properly port the number from Verizon wireless, and to have a service that is efficient and easy to use. We found them through their sister site, MyFax, which we have been 5* satisfied with for over six years now. Perfect for us. Highly recommended.

Been using this app for 3 years now. We really benefit from the professional answering systems in place. We never miss a call. We Highly recommend this app for any on the go business. Like the voicemail to email delivery. Can archive messages and can refer back anytime we need to.

Raul
ICM Field Operations

I think eVoice works great I have no problem just can’t text as of yet but I’m still waiting for them to update that how ever the customer service staff are very professional and very kind awesome people I think this service has helped me grow my business

When I started my one person business was great, affordable and easy to use. I like that now are more Apple friendly than before.
Then as my business grew I was able to modify and use the different features they have. I love the fact that you can have affordable recordings that gives your business better presentation. When time where a bit slow. I was able to Downgrade with no trouble a lot.
Customer service is wonderful.

We use this app as our “front” phone system. It receives all incoming calls and then dispatches them to a receptionist via cell phone or to a “backup receptionist” (Zendesk talk, which is our customer support system). I also use it to manage all my cell phone calls that I am unable to answer or that need to be screened. This is an excellent system for the cost. We do get complaints from callers who say they could “not get through,” which seems to mean that they have to leave a message. However, we are able to handle hundreds of calls per day with this system. The transcriptions of voice mail messages are of fair quality as long as the caller speaks clearly. The call recording feature is wonderful if we ever have to go back and investigate a question. I highly recommend it as a low cost phone system that is feature rich. To give this system a stronger review, I would like to see some kind of real-time display and management screen.

By my experience this app is among top companies when it comes to customer care. They are American based and not just another company with support from India with clueless employees. I’m glad we use their services.