Contact eVoice Support

by Shawnstorey

I have been looking around at phone services like this. I signed up for an account with ephone on Friday. It’s Sunday now. I logged in to check it out. I went into text messages to try it out. It said text messages was not available and to contact support. I didn’t want to cancel support to active text messaging on a paid phone service! One would think text message would be an option you didn’t have to call and activate! I want to cancel my account. You can’t just cancel your account. You need to contact support (shocking). I did about 2 minutes into the cancel conversation I accidentally closed the chat. I went through all the BS again to get to a chat person. He told me my account was closed. I said I had not received a confirmation email. I waited for them to respond. I said “hello?”. They said that because the chat was closed on the users end, there was no confirmation email sent to me. I asked them if they could resend it. They said that after this current chat ended that there would be an email with our conversations sent to my email address. An hour later, I’m still waiting. It seems like other people have commented on the lack of customer service with this app. I completely agree. I would suggest you go look elsewhere.

by LlamaDave

I can’t tell you what harm this app has done my business in the past month. I thought I’d try it and can’t say one nice thing about it. It will send me a message that someone sent a day ago. That’s unacceptable. The other thing it does is when you send someone a text reply it will then show up as an incoming g message from that person exactly what you just typed to them and sent. What the hell. Cmon that is just annoying. And the same person you are texting can then show up in the inbox field countless times and as if a new person each time they text you. Here again horrible. I wouldn’t suggest anyone with valuable clients take a chance to use this app. They will think you are a flake!! I have used google voice and no issues. Same with GoDaddy which is what I am now using.
Get it together eVoice!!

by Missmimi0202

The EVoice application as well as website for iPhone is so extremely out of date. It is very out of date. I am in the process of changing our business line to Google Voice. My other business uses Google voice. I wish EVoice was a little more up with the times so that I could have both apps on one cellphone, making both lines available on one cell at the same time. In order to have a more updated dashboard, message boxes, and just all around more up to date experience, I will have to purchase another phone. Making me have three cell phone everywhere I go. Yuk. I have mentioned this in feedback several times to eVoice. But….. here I am purchasing another cell phone.