Citi Bike app not working? crashes or has problems?

Citi Bike Status


I have a problem with Citi Bike

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⚠️ Most reported problems ⚠️

Not working
45.5%

Something else
22.7%

Connection
13.6%

Crashes
13.6%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Citi Bike Problems 😠👌🔥

- Gear system not great

- Bike wouldn't lock in station

- Canned response to customer support

- No details on operation team

  5 Reported Issues: 😵🆘🛟🚨📢

Ellen
2023-05-14

The Citibike App on iphone covers map with Bike Angel info plug. I only get about an inch of map, which makes it very difficult to see. It won't let me use the pull down horizontal bar to minimize the unneeded Bike Angel info.

Isabel Cuellar
2023-04-15

Hi I put my bike back on time. I’m trying to a get a new bike at new dock. And it says that I have the other bike out. Please I need help I’m far from home. I’m calling but no answer. Also I don’t want to get over charged. This also happen to my friend. He just left and took the bus. My name Is isabel cuellar my card last digits are 5349-citibank debit card. Please help me. We wasted our day because now I have to go to work.. Trying to fix this issue

Nancy
2022-08-20

I initially installed Citi Bike app and setup an account. Then I uninstalled it and am unable to reinstall it. It just reads try again.

Madinah Bilal
2022-07-05

App not working. No connection

Dan Chatman
2022-03-13

For the past 4 days my app remains frozen for 6 minutes after docking a bike. I cannot rate a ride, find another dock, unlock another bike - I cannot do anything. This is especially despairing when I unlock a bike that is in need of repair and is returned immediately… and I’m stuck when I need to pick my daughter up from school. Quitting the app does not help, nor does restarting my phone. Not good.

Showing 1-5 of 5

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Common Citi Bike Problems & Solutions. Troubleshooting Guide

       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Motivate, developers of Citi Bike.


Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Citi Bike Website

Privacy Policy: https://www.lyft.com/privacy

Developer: Lyft, Inc.


60% Contact Match

Developer: Cycloshare

E-Mail: [email protected]

Website: 🌍 Visit Citi Bike Miami Website

69.23% Contact Match

Developer: AltairApps

E-Mail: [email protected]

Website: 🌍 Visit NYC Citi Bike Website



About this app

Citi Bike consists of a fleet of specially designed, sturdy and durable bikes that are locked into a network of docking stations throughout the city.  The Citi Bike app gives you access to thousands of bikes in your area — unlock and pay directly from CitiBike and get going.  Bike share is a greener, healthier way to get around — whether you’re commuting, running errands, meeting friends, or exploring in a new city.  The official app for Citi Bike, NYC’s bike share system.  Our bikes can be unlocked from one station and returned to any other station in the system, making them ideal for one-way trips.  The Citi Bike app also shows upcoming public transit departures, including MTA subway trains, shuttles, local, limited, & express buses, LIRR commuter rail trains, Metro-North commuter rail trains, PATH rapid transit trains, Bee-Line local & express buses, NYC Ferries, the Staten Island Ferry, the AirTrain JFK, the AirTrain Newark, the Roosevelt Island Tramway, and NJT commuter rail trains, light rail trains, & buses.