Contact Citi Bike Support

by Ssssfffffff

I think citibike is an awesome tool for people to commute and get places when the trains/buses/cabs, or walking, aren’t portions. I have my own bike but it’s been getting maintenance, so I decided to try out the citibike for the first time. The gear system on these things really isn’t that great, you can pedal very hard but not really cover that much ground like a true bike. Also on my second time ever, the bike would not lock in the station...it was 3 am, and the subways and buses were not operating properly. The man on the phone told me to go to another station where there were 5 docks a few blocks away. I get there and there was only one dock and Again, the bike would not lock! I was starting to get charged overage, so I called again and asked what I could do, and I was told unfortunately I had to go to another station. I said that I was just told to go to THIS station but that the guy was wrong because there was only one dock and that I just wanted to be refunded and if I could just leave the bike but that I couldn’t leave the Bike because I would get charged for damages ....he then hung up on me. I called ONE last time and the lady said that she would send me an email, that, if I DO get charged, the email will basically cover me. I cannot wait to delete this app and my account...just waiting to make sure I don’t get charged some ridiculous fee....never riding citibike again.

by A. B. B.

I docked my bike at Governor’s Island on Saturday, only realizing I hadn’t done it correctly once the last ferry back to the island had left from Brooklyn. Bridge Park. That Saturday evening Tropical Storm Henri rolled in and made it impossible and completely unsafe to get to the island to redock the bike for the rest of the weekend. I sent countless messages through the app trying to get support for the situation and didn’t receive any answer until Sunday morning. The answer I did receive was a canned response that barely provided any form of solution, instead urging me to go redock the bike on an island during a hurricane. They offered to send an operation team but gave no details on what that meant and never elaborated even though I asked continuously. Their latest email informed me the bike is now considered missing and that I’ll be charged the $1200. Citibike riders know that these docks are terrible - individual docks tricky to successfully use and oftentimes entire docks out of commission. To have such terrible customer service and such strict policies is ridiculous and to have absolutely no flexibility during a weather emergency is unacceptable.

by Svensie@88

It seems not possible or extremely hard to cancel memberships online. While logged in and going to Help-cancel membership, they tell you to log in and follow the link to - manage auto renew -, you go to that link and it tells you to log in and follow the link to - manage auto renew (again I was already logged in on then site). At one point it seemed I accomplished turning off auto renew but then still go auto renewed an month later and the next month............ Finally called after diving into the internet to find their hard to find customer service phone number on a Blog.... and asked to just delete me account. They said they couldn’t do that and had to hold onto my information which I assume also include my credit card they keep charging..... um Why?? I will never citibike again in my life long or short. Unnecessary to make this so difficult. U win this one. Seems like it could be a good company as it rent shares bicycles but to go to this length to just cancel my membership speaks volumes of why CitiBike one of the good guys. It’s over citibike, just let me go.