SmartHalo Status

Last Updated on 2021-06-15 by SmartHalo Technologies Inc.

I have a problem with SmartHalo

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User reports:
No current problems

- Alarm and light features rely on Bluetooth signal

- Company collapsed during Covid

- Product does not live up to promises

- Unable to log into account and device won't wake up

- Poor customer service

Jack Dewees 2023-05-26

The app will not create account

Kc Calhoun 2022-10-21

I just bought a smart halo and the app is not working.

Petra Lukoschek 2022-04-30

Map does not allow address entry but shows my location on map.

Anh Tran 2022-04-01

cant even signup to login with the app. im stuck at the terms of use. its just continuously loading.

Showing 1-4 of 4 reported issues:

Common SmartHalo Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve SmartHalo network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the SmartHalo App
1. On android, goto Settings » SmartHalo » click [Force Stop]

Clear SmartHalo App Cache and Data:
1. On android, goto Settings » Apps » SmartHalo » Storage » click [Clear Data] option. This clears both data and cache.
2. restart SmartHalo.

On android, goto Settings » Apps or Manage Apps tab.
Click SmartHalo » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto SmartHalo » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch SmartHalo