Citi Bike Reviews

Citi Bike Reviews

Published by on 2021-05-24

The official app for Citi Bike, NYC’s bike share system. Citi Bike consists
of a fleet of specially designed, sturdy and durable bikes that are locked into
a network of docking stations throughout the city. Our bikes can be unlocked
from one station and returned to any other station in...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

Citi Bike Reviews

  • By

    Major systemic problems may trap you with a bike and extra payments

    This sounds great until you try it. Rather than the awesome systems of other cities where you can leave the bike anywhere, here you must travel between docking stations even though the bikes are not electric. What this means practically is there MUST be an open dock or else you are stuck with the bike and paying for it even if you are done riding. If you are not lucky as we were not, every dock in the area was full or filled up just before we arrived. When you finally dock, it may be far out of your way negating the benefit of riding and causing you to miss you extremely expensive or important activity. We also had trips where because of docking issues, we had the bike for SECONDS over 30 minutes (didn’t even hit 31 minutes) and were charged the extra $4. This nickel and diming essentially easily adds up to double or triple the price until we found it would have been faster and cheaper to take an Uber. Suggest to avoid and make them come up with a better business model.

  • By

    Not for commuting

    This is less a review of an app than of the program in general, so take that as you will. I work in midtown and it’s impossible to dock a bike in the morning and impossible to get a bike for the evening commute home. I find myself wandering from station to station, chasing shadows, hoping the one or two bikes the app tells me are left are still available by the time I get there. It’s yet to happen. I’ve walked two minutes to a station that said it had 8 bikes to find it empty. There’s a “valet station” near my workplace—and this is more a legitimate criticism of the app—and three times now the app told me a valet was available only for me to fine the station as barren and neglected as my heart. I bought an annual pass and feel like a fool. You should try it out before committing. I won’t be using it to commute—only for the odd fun ride, which is probably what it’s best for anyway.

  • By

    Citi Bike is Revolutionary

    I have lived in the city for 15 years. Traveling on the MTA and becoming increasingly discouraged as time has commenced during my time here with all the price hikes, yet conditions in the subways have not improved. I have only been a member of Citi Bike little yet the freedom it has provided has been revolutionary. A viable, fun, transformational - in that it also serves as an excellent source exercise which releases happy endorphins that flood your system(!!!) - form of transportation! I look forward to seeing how much money it saves me! And even if it doesn’t save me - even if not the change/trade off in what I get from being a Citi Bike member will be worth it!

  • By

    A step-bk update-I care enough to vent out my criticism

    The enthusiasm of the whole crew at citibike(tech, the ever-improving ground crew...) and their prompt responses online deserve five stars in every way. As I read through the previous replies- I too am looking forward to the “plan a route” going out in full 4th in May. When ppl complain and want to voice concerns they write it here but seldom do they take time to express their appreciation... Ps Hope someday individuals could have the possibility of applying for an extended riding session-10,15mins without being penalized if going over 45 for like 30 seconds.

  • By

    Nice new features, easy to use, but ...slow...

    I upgraded from a version of the app that was a few months old so I don’t know what I missed in between. What I do see, though, is that it takes a very long time to zoom and scroll the app, and when you’re out there trying to get somewhere quickly and want to find a bike or dock and get going, this is very frustrating. It also seems that the Angels point designations on the map are sometimes way behind (it appears that I am often seeing the points from the last time I used the app, even if that was hours ago). This also makes it difficult to use. Given that this is an app supporting a transit system, speed really should be a key priority.

  • By


    I see the comments dating back to November of last year about needing the “plan your route” back on the app. Do you have any updates on when this feature will be back?? It is very much missed. Also, I’ve noticed that searching for locations has been glitchy. I’ve searched for really well known places (that show up fine in google maps) and get zero results on this app. Not sure what the issue is, but makes it very frustrating since I had to go to Google, get the exact address and then head back to citibike app. The locations were: Century 21 Department store (I believe there are 3 in the city), West Elm (again multiple locations in nyc), Silvercup Studios (there are three main locations).

  • By

    Unbelievable, magnificent, stupendous (choose any synonym you like)

    I used to pay $120 a month to ride the subway as my commute to work. Now, I can ride back and forth for only $60 a year through my company’s reduced rate. I now bike 8 Miles a day, and if I don’t do any other exercise throughout the whole day, I still feel good about my activity for the day. It gets me to work in the same time (or less) than my two subway trains might take. All the bikes work great, some are better than others but I’ve never had a serious issue with a bike. Some of handlebar grips slide over making the bell not work properly. Also, even though I ride up and down big slopes on the streets and over the Brooklyn bridge, I find that only 3rd gear is useful. I’ve tried 2nd gear going up difficult hills and it’s not strong enough. That being said, I can’t imagine anyone in their right mind ever switching to the first speed.

  • By

    It’s Horrible--still

    Isn't it obvious? You want to know if there are bikes at the dock. Then you want to put in an address where you're going to be riding. Then, you want the best route. None of this happens on this app. And most of the time the information is inaccurate as far as number of bikes AND NOW addresses. I understand things change quickly in the city but at least get the map part right--- it's so infuriating! NEW~ the plan your trip feature is back, but won’t recognize addresses in the city- namely where I work, which is a major, well-know publisher. The other irritating feature is that the list of close-to additional options underneath gives addresses in New Jersey and OTHER states(!) Why? Shouldn’t that list be populated with NYC addresses first? It’s so frustrating.

  • By

    Functional and elegant

    This is an excellent and versatile app which I use every day. Trip planning functionality is good (and takes into account which docks have bikes available), availability info is always current (and updates automatically), user interface is simple to understand. I only wish full trip history was available within the app as it is on the web, but other than that I’m very satisfied.

  • By

    app, bike & service spotty at best

    The app consistently mapped me a half a block away from the station I was standing at and wouldn’t unlock a bike. Citibike said I could get a key instead. However, they wouldn’t mail it to me. I had to find a key machine (a mile past my job) and get a key. The key works fine. Problem is, there are rarely bikes available in the two areas and times (in Midtown) that I need them. I’m able to get a bike about 45% of the time I get to stations. After giving the service a fair shot, I asked for a refund of my prepaid year membership. The refund limit is 14 days. It took 7 days to work out the key thing. How can a person judge this service in 14 days? It’s been 3 months and 18 emails and the situation hasn’t improved. Great idea, poor execution.

  • By

    Horrible for new users

    We are tourists in New York and this system is horrible. I’ve already overpaid for either being a minute late to a docking station because it takes time is a tourist to figure your way around. I also learned later that you need to have the app in order to get single rides. So therefore we ended up paying for day passes. Unless you have the app loaded on every user’s phone you can get into a situation where you get an additional charge on your card and therefore pay more. 30 minutes is not a lot of time to get to another station and still get a decent ride through Central Park and arrive back on time without getting a late fee. Just got charged 12 bucks because we made it just a few seconds late.

  • By

    Years later, still no account access

    This app want you to log in but provides no information about your account. Want to see your trip history? App can’t do it. Go to the website. Want to see your last trip? App can’t do it. Go to the website. Want to see your Bike Angels points total? App can’t do it. Go to the website. If you’re not going to build account management into the app they very least you could do is provide a WebView with access to the website. This app is good as a station locator, but that’s basically all it does. And you can get that from the website just as easily. Why even have an app?

  • By

    Really good

    Very cool convenient interface...seems accurate wrt bike availability, great feature that it tracks your rides. Would be nice if it synced better with Google maps...for instance recommending part Citibike and part subway routes. For instance: instead of “1 train to Times Square then change to the F” it could say “bike to 57th and 7th and catch the F train there” Would save time plus keep you out of crowded stations.

  • By

    Broken dock, broken support

    Avoid. I just finished my ride and docked the bike. It was securely Iocked although the system kept thinking I’m still riding. The app has no chat, no phone numbers, nothing. It suggested me to send an email. Doh. Ok I left the bike locked in the dock still running and went home which was 15 min walk. At home I finally found a phone number in an email regarding my payment and called it. A support guy was keep saying I gotta go back to redock the bike. I wonder how given the fact it was dead locked and the most of all why should I take care of their faulty equipment. So here I am paying for the service I’m not using and having a zero support from the company.

  • By

    Great App - not good implementation

    I’ve been trying out Citibike for my commute. But after 10 rides, I’ve come to the conclusion that I must find another option in the city. Bikes are very often: without functional shifters (or other mechanical problems) or unable to be removed from their docks. And when you’re in a hurry, or when the weather is such that you want to get underway, this proves debilitating. Also, for a commuter, to arrive during rush hour, you have to hoof-it to the nearest bike because all bikes near transportation hubs are gone - or full.

A better way to Contact apps

You can now contact Citi Bike customer service directly
via Email using our new site -

Contact Citi Bike directly

Is Citi Bike Safe?

Yes. Citi Bike is very safe to use. This is based on our NLP (Natural language processing) analysis of over 3,148 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.4/5 . Justuseapp Safety Score for Citi Bike Is 57.8/100.

Is Citi Bike Legit?

Yes. Citi Bike is a totally legit app. This conclusion was arrived at by running over 3,148 Citi Bike User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Citi Bike Is 57.8/100.

Is Citi Bike not working?

Citi Bike works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with Citi Bike? Report Issue

Leave a comment:

Why should I report an Issue with Citi Bike?

  1. Pulling issues faced by users like you is a good way to draw attention of Citi Bike to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Citi Bike customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Citi Bike.

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