Contact UserZoom Surveys Support
Company Name: UserZoom
About: UserZoom delivers actionable UX insights to design better digital experiences.
Headquarters: San Jose, California, United States.
UserZoom Surveys Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: ticket@userzoom.com
Website: 🌍 Visit UserZoom Surveys Website
Privacy Policy: http://www.userzoom.com/privacy-policy/study-respondents/
Developer: UserZoom
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3 Most reported problems 😔💔
Horrible. Doesn’t work.
by Mcpercy
When I click “continue study” from the invitation link, it keeps saying “Have you installed the UserZoom App?” every time even though I DID install the stupid app. When I open the app, it says “did you receive an invitation link?” I click yes. “Go back to the invitation link and click it again to take the study.” It just keeps sending me in circles and nothing works. There’s no way to contact anyone. Clicking “help” just links to some useless FAQs that don’t solve anything. Thanks for wasting my time and data downloading this horribly designed app.
Super flakey app
by TinyElephants
Sometimes it works. About 50% of the times after I complete a survey it gets stuck in a loop saying I didn't finish the previous study, click to resume, but when I click it gives me blank white screen for several seconds before going back to the "click to resume" page. Very frustrating after taking the time to do mobile studies not to know if my response was registered and submitted for payment.
UserZoom won’t open from surveys
by Ineedmyiphone
Why hasn’t this issue been fixed? There have been so many complaints over the years about this issue and it still persists!
Have a Problem with UserZoom Surveys? Report Issue
Why should I report an Issue with UserZoom Surveys?
- Pulling issues faced by users like you is a good way to draw attention of UserZoom Surveys to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a UserZoom Surveys customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using UserZoom Surveys.
