Contact Jot Support

I want to LOVE JotForm, but I’m having issues in getting the JotForm PDF to generate true editable forms in Adobe. Specifically, when I’ve built a couple of forms, I’ve used “X” boxes or Radio Buttons. I also have some parts in the form that are fillable text boxes, but when this is exported over to *.PDF, a substantial portion of the “X” boxes, radio buttons, and more concerning the text fields, are not visible, or usable whatsoever! I do regularly use Adobe products, but these two programs simply don’t appear to work together very well. I know it would be ideal to have my forms used as a stand-alone app on an iPad or other platform, but I still need fillable forms and paper. I feel that I’ve wasted my money.

Our dog rescue uses this and has lots of issues with payments not going through or erroring our during payment. I saw it myself a week ago and I’m in IT so I know it’s something with JotForm, not user error. Also, the refresh in the app doesn’t work so to see a proper count of unread donation forms for which I’m responsible for entering I have to delete and reinstall the app constantly. This is annoying. Fix your app! I’ve asked repeatedly to the other board members to ditch this and stop wasting money. Update after developer response: I’ve refreshed my data in the app so many times. It does absolutely nothing. I’ve reached out before and been told the same thing. Also contacted support numerous times about the payment issues and haven’t found any solution. I also work on software for a living. There has to be some solution here other than telling me to try the same things that don’t work.

Love JotForm, and I’m excited about what the company is trying to build here. Unfortunately, kiosk mode isn’t working well on my iPhone XS Max. Even when entering kiosk mode with screen lock, I’m able to exit the app by swiping up from the bottom - exactly the way I always exit an app. Additionally, I’m not able to access the “close kiosk mode” button, as swiping down from the top pulls down the Notification Center. Again, I’m excited about what JotForm is trying to do here, as it will make my job a bit easier - and cut down on paper! Until kiosk mode is secure on my device, though, I’m unable to use the app in any real-world setting.