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Read 30 Customer Service Reviews 😭😔💔
Subject: Gift Card Payment Status Inquiry Dear Eureka Support, I'm writing to inquire about the status of my gift card payment. On 09/10/2024, I ordered a gift card and was informed it would be delivered within 1-2 business days. However, I haven't received it yet. Details: - Order Date: 09/10/2024 - Email address used for order: akinderebecca239@redacted As it's past the estimated delivery timeframe, I'd appreciate an update on the payment processing and expected delivery date. Could you please: 1. Confirm the payment status? 2. Provide a revised estimated delivery date? Thank you for your assistance. I appreciate your help. Best regards, Akinde Rebecca
Subject: Request for Surveys and Technical Issue Dear Eureka Support, I've completed my profile and have been active on the platform. However, I haven't received surveys recently. Specifically, since Thursday, 10/10/2024, I've encountered an issue where surveys appear locked, displaying a message indicating their unavailability. Could you please: 1. Provide me with more survey opportunities? 2. Assist in resolving the technical issue preventing me from accessing surveys? I've tried checking the platform regularly, but the "survey locked" message persists. I'm eager to continue participating and would appreciate your help. Thank you for your prompt assistance. Best regards, Akinde Rebecca
I’m not receiving any surveys . It shows surge boosts but no surveys. I usually get several at one time during the afternoon but now I’m not getting any.
charging people for using customer service. FUCKING JOKE. ROBBING BASTARDS
this site is a fraud so much that it cost me to answer all the questions to get to make the order of 5$ from amazon and I never received the payment.
I have cashed out money to Paypal on 31 Oct 2020 but not received money as yet, also no email received on my Gmail for cash out. M not able to verify my contact number on portal.
I get plenty of surveys but my issue is when I do get surveys it's when I haven't even started the app and when I do all surveys are locked and can't be done why
Ok I have read all the reviews here and I see there’s no use in contacting you guys anymore about my cash out because it looks like you guys aren’t paying anyone for there services so I will chalk this $12 and some change up as a total lost an hope who ever stole my money uses it wisely for WATEVER they needed it for. It’s a shame we spend our hard earned time to do these surveys a then u don’t compensate us. I mean realy 2cents went u have spent 20 mins on a survey. I’m all the way done ✅ I’m signing out thx for nothing EUREKA! Never got my Sephora gift card. I’m reporting y’all to just so you know
Fix this this app please
I have tried for over one week to get the cash out feature to allow me to transfer money to card or bank account. Although you can begin process you cannot complete it. I have made phone call multiple messages. What should my next action be. I see my complaint is not an isolated event. Please advise.ASAP
Hello, I am/have been trying to link my G-MAIL account to Eureka so I can get credit for my Amazon purchases. I just can't figure out how to link. Please help. Thank You Johnny Karr
I didn't receive my payment yet to PayPal
Same thing here. First time they let me cash out 10$. All nice. Now i got up to 7.50$, and after i complete surveys, they say survey was closed. Now, it displays only one, the same survey, 36cents for.15 minutes. Always kicks me out in the middle of survey. They are thieves and scanners.
I just today cashed out almost $12 and I chose to go with an Amazon gift card, well it says the cash out payment was sent to my gmail account but I still haven’t received any email with payment yet, I’ve cashed out quite a few times before but this is the first time I’ve had an issue…they still haven’t replied to any of my emails either, can someone from support please get in touch with me ASAP
Took entire 3 entire surveys and didn't get reward
why i can't get my magic link.why is this happened?
My cash out is now $15.00 why did that change ??? I find that very weird .
I did the surveys and it says my cash out was sent to my email but the email on file was wrong. The correct email it was supposed to be sent to is kimmieashley25@redacted.
I tried to redeem code on Texas Roadhouse gift card and it continuously fails.
Looks like I’ve been having similar problems as some other people. I take time to try to make a little money taking the surveys and you spend 10 to 15 minutes then it says disqualified and gives you one cent or $.10 per compensation. Then a little bit ago today April 6, 2021 I clicked on a survey and it was called smart app smart panel and it was talking about how you can make up to $300 a month taking their surveys they said all I had to do was fill out a profile download the app .so I fill all the information made a whole new profile and then send me to an email to download thier app so in the email it tells me I had to go through my iTunes because it’s not in the App Store .I do all this work download the app I went to go to open the app and my phone tells me it is an untrusted developer luckily my phone was smart enough to not let Open it. Times are hard enough as it is right now I’m unemployed due to COVID-19 I’m a single parent I have a two year old so it’s hard enough to try to take the survey it as it is because he doesn’t like me on my phone I really thought I was going to be able to actually make it just a little money make some extra money .I’m deleting Eureka Surveys right now it’s like they turn into a scam they get your opinion on these surveys I feel like they tell you that they you didn’t qualified how do we know they’re not just using our opinions and not give us the money
My reward was 29.43 you guys still never sent the money i try to contact someone but no one is answering
It says frudulent and just have this like for 18 hours. Please fix
My account was listed under fraudulent which is never true,and later it been disabled can you please reactivate my account for me I got little money on my account and I don’t wanna loose it please.
This app always just says you don’t qualify for a survey after you already spend 10 minutes taking the survey. I contacted support and they don’t ever respond
I did the surveys, and made it to 10$ to cash out. How come i can't collect my money? It says wrong email. I only have one email.
I’ve logged into the app and got signed out after I made $8. I was very close to my goal :/. When I log back in it says there gonna send me link to log in automatically but doesn’t.
There is something very strange with the Eureka survey app. I’ve cashed our faster and repeatedly on SurveyJunkie. Slowly, but 100%for sure I’ve cashed out. Eureka makes it difficult. I’ve fully completed multiple surveys just for it to tell me in the end that either I’m not qualified for the survey or the survey has ended. Don’t bother, it’ll take you about 3 weeks to a month realistically to cash out on Eureka.
Let’s you finish a whole survey then doesn’t pay
by NicBri90210
I really liked this app at first. Lots of surveys that I actually qualified for and it let me complete them just fine. These last few weeks though I’ve had so many that either let me fill out several minutes worth of survey and then tell me I’m not qualified, or have me fill out the entire thing, then start me on what seems like a new survey without paying for the previous one and then tell me I’m not qualified and pay me 2 cents. I’m so close to $10 that I feel like it’s a total waste if I can’t get there to cash out, but it’s going to take forever if I keep doing 10 minutes worth of questions to then be told I don’t qualify. I’ve also been getting a ton of surveys that aren’t in English. I’ve never indicated I can read another language and it doesn’t give me the option to change it to English. Another thing is that when you click on the survey it says one time, but when you get there it says another. Yesterday I had one that was supposed to be 13 minutes, but when I got to the companies page they said it’ll take 45 minutes. I’m not spending 45 minutes answering questions for a few cents, especially if I was expecting to be there for less than a third of that time.
If you’re doing this during downtime at work and making extra change while you’re already making money I think it’s worth it. If you’re doing it in your free time instead of doing something else is definitely is not.
Scam and WASTE OF TIME!
by Jimmertt
$0.05/HR is what you’ll make here, or in other words... this company is paying you $0.05/HR To give away your privacy to hundreds maybe thousands of companies. Don’t fall for the trick.
First off I’d like to state that you have to put in about 40 hours of your time to get $10. And that’s if you’re lucky. Basically comes down to you make about $0.05 an hour while doing this. HAHAH. They start you off with a couple good service in a bad mood like maybe if you were a total of three or four dollars when you’re done. The survey time that they predict for you never is the case. There’s usually a pre-survey to the survey and that’s what the times are accurate about. It probably takes about 20-30mins per. As you get closer to the $10 cash out Mark you’ll start seeing some surveys that have like five minutes prediction time and a decent pay out close to a dollar. You’ll never get to complete them on time you’ll get halfway maybe and then it’ll say the survey is no longer available. And then the worst part of it all is when you get closer to your cash out, starts denying you for every survey saying that you don’t qualify after you take the pre-survey.I went from my $3 dollar mark today to the $9 mark and probably about 3 hours ish. Since then I’ve spent eight hours trying to get to the $10 mark and I’m at $9.90 right now. And after two surveys pop up and they deny me it says no more service available for me.
Kicks You Out of Surveys after they’re almost complete, With NO Compensation!
by Kobebear1029
I just completed a survey all the way through, that was supposed to pay $0.43, (for a 4 minute survey, that actually ended up taking over 15 minutes!!!) and then after clicking “submit” I received the message that the survey was closed. This has happened to me several times which leads me to think this app is a ripoff, especially after you’ve finally reached the $10 payout amount after months of trying… But getting surveyors to complete surveys in their entirety, with “no” compensation as promised, is dishonest, extremely disappointing and a waste of my time!!! This app is full of trickery, very misleading completion times, and often a complete waste of valuable time! I have to delete my account, and truly encourage others to do the same… It has proven to be painfully apparent, that the expectation of this Eureka app is to only provide it’s patrons with a 1 time payout (after making it extremely difficult to even reach this $10 minimum payout amount), and then you pretty much just continue to get screwed over and not compensate for “completed” surveys after that?!? They are banking on several people joining, and giving them plenty of completed surveys, in hopes that we’ll get discouraged and just give up, before they ever actually make it to the payout amount!!! Please don’t patronize this fraudulent behavior, provided by this app!!!
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