Moments Status

Last Updated on 2023-01-12 by MOMENTS APP BARCELONA S.L.

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Common Moments Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Moments app on iOS and Android devices. Solve all Moments app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Moments iPhone Issues and Solutions

Moments iOS app crashes, not working, errors
Moments iOS app network issues
Moments on iOS has black/white screen

Moments Android App Issues and Solutions

Moments has errors/crashing/not working
Moments server network connectivity issues
Moments has black screen

Moments iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Moments app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Moments app crashes or not working on Iphone (iOS):

Close and restart the Moments app on iPhone
Update Moments app to the Latest Version for iOS
Uninstall and reinstall Moments iPhone app
Update your iPhone to the latest iOS version

Fix Moments on iPhone unable to connect to server/internet connection issues::

To resolve Moments network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Moments black/white screen (blank screen) on iPhone:

Follow the Moments iOS app troubleshooting guide Here →

Moments Android App Issues and Solutions

Fix Moments not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Moments app issues:

Force Stop the Moments App
1. On android, goto "Settings" » click Moments app. » click "Force Stop".

Update Moments to the latest version on PlayStore

Clear Moments App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Moments app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Moments.

Fix Moments unable to contact server/ Moments internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Moments » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Moments » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Moments on android.

Solve Moments black/white screens issue on Android:

Follow the Moments android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at MOMENTS APP BARCELONA S.L., developers of Moments.