My Love app not working? crashes or has problems?

My Love Status

Last Updated on 2015-09-27 by Mario Guenther-Bruns

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Common My Love Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot My Love app on iOS and Android devices. Solve all My Love app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

My Love iPhone Issues and Solutions

My Love iOS app crashes, not working, errors
My Love iOS app network issues
My Love on iOS has black/white screen

My Love Android App Issues and Solutions

My Love has errors/crashing/not working
My Love server network connectivity issues
My Love has black screen

My Love iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever My Love app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix My Love app crashes or not working on Iphone (iOS):

Close and restart the My Love app on iPhone
Update My Love app to the Latest Version for iOS
Uninstall and reinstall My Love iPhone app
Update your iPhone to the latest iOS version

Fix My Love on iPhone unable to connect to server/internet connection issues::

To resolve My Love network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix My Love black/white screen (blank screen) on iPhone:

Follow the My Love iOS app troubleshooting guide Here →

My Love Android App Issues and Solutions

Fix My Love not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent My Love app issues:

Force Stop the My Love App
1. On android, goto "Settings" » click My Love app. » click "Force Stop".

Update My Love to the latest version on PlayStore

Clear My Love App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "My Love app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch My Love.

Fix My Love unable to contact server/ My Love internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click My Love » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got My Love » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch My Love on android.

Solve My Love black/white screens issue on Android:

Follow the My Love android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Mario Guenther-Bruns, developers of My Love.