Park ATX Reviews

by Austinite90

The original Park ATX app was wonderful. The zones were easy to understand and ParkATX was simple to use. Now, the zones are random slews of numbers that have no pattern. With the combination of poor signage for what zone you’re in and even different zones on different sides of the SAME street, leaves you aimlessly wandering around looking for a tiny sticker that shows your zone (which if you walked more than ~8 parking spots, you’re probably not in the right zone anymore!) To add to the confusion, EVERYTIME you use ParkATX you’re forced to verify your account by getting another random slew of numbers texted to you. Then to annoy you one last time, ParkATX always says you have a notification. However, once you go into ParkATX , there’s no notification to be found... And the notification will not go away!

by Taylor Schmidt6446

What on earth were you thinking?This was my use case today. Thanks for making me miss my appointment.

-Went to pay for parking.
-Didn't have my wallet so I was like oh well I will use ParkATX !
-Open ParkATX
-I've been logged out for no reason (never ever happened before)
-Spend 5 minutes trying to login
-Oh well I will just reset my password
-Clicks reset, gets email, just says "password reset!" Without actually asking me for a password
-Try again
-This time it says "this version of ParkATX is no longer supported"
-Okay well now I have to spend 60MB of my data downloading the update
-Finishes that, opens app
-Please create an account!
-I already have an account...
-Not anymore you don't!
-Creates account again, adds license plate
-Please add a credit card!
-I DONT HAVE MY WALLET THAT IS THE WHOLE POINT
-drives home to get wallet

So now I'm going to be like 40 minutes late to my meeting and miss almost all of it

by KnowNaMe

Carrying around a bag of coins would be more convenient than using ParkATX at times.

When ParkATX messes up, it messes up HARD!

I’ve seen ParkATX not allow users to pay for parking, sending everyone who cares to pay on time (I don’t want a ticket so I pay every time instead of risking it) running outside to pay at the meter.

If that’s not bad enough, ParkATX has also attempted to charge $341 to park! The step where you use the time bar to indicate how long you want to park for was being skipped, and you were takin straight to the payment confirmation screen, with a time duration of about 2 weeks, for the low low cost of $341. I noticed the process was different so I paused and thankfully saw the price before tapping “confirm payment”, but I’m sure others may not have been as lucky.

It really stinks that this company and app is in charge of your parking experience in downtown Austin if you’re wanting to use an app to pay. Calling the Support you’ll be directed to call your local non-emergency number (ex 311), which doing so will get you directed to call ParkATX developers.

by 犬のBowie

Unfortunately this company has poor ethics and lies about their “principles”. The company made a huge internal mistake costing them $500,000. Instead of explaining the situation, notifying affected users, and providing the financial impact and when it would affect their users. this app instead chose billing app users randomly and without proper warning. And they ignored customer service help requests! At the end of the day. They will mistreat you! I was scammed out of $120 by them. Don’t be their next victim. Use change at the parking meter and save yourself from a similar situation.

by GaSoonerGirl

Used ParkATX while in Austin. All info entered in correctly. Parked at 4pm, paid for two hours, returned to my car to find a ticket that had been issued at 5:02pm!!! Ticketed for not displaying receipt. Not sure how that was supposed to happen using their app. Guess the city of Austin figures that out of towners will just pay the $20 ticket rather than deal with contesting the ticket. Sound alike a pretty good scam of visitors pay rather than contest the ticket. So if you use ParkATX be prepared to be ticketed or even towed. I have seen a few reviews of people who got towed in these reviews as well. Wish I had read ParkATX reviews before using it. Hope to save someone else the headache of tickets or tows.

by Billy Bobbin

While this may be convenient, if you forget your pin for whatever reason it is practically impossible to use ParkATX ever again. i have tried to reset my pin at least 20 times in the past 2 years, and every time ParkATX has asked me to reinsert my credit card info. After doing so, it shows an error and says i cannot add that card for whatever reason. i have tried 4 different cards and none have worked, so i’m practically unable to use ParkATX. Terrible user interface and lay out, no way to contact anyone for help, and once this happens you can’t use ParkATX even if you delete it and redownload it. Super disappointing and irritating.

by 0re029

The old version was passable—two clicks to park—but the new version is so much less user friendly. And it keeps re-setting, asking me to re-create an account even though I have had one for years now. And it often won't load nearby zones, meaning I have to walk to the meter to check. Then why am I using ParkATX if I have to walk to the meter anyway?

These new zones are meant to be more targeted to individual blocks, meaning that if I move my car to the other side of the road, I have to repay. Before, paying ZONE 1 for the night meant I could park downtown and move my car as needed! I ALREADY PAID THE CITY TO PARK ON THE STREET WHY SHOULD I HAVE TO PAY TO PARK AGAIN. City services should not run for profit; they should charge a fee to offset the services provided. This was a scam reboot targeted to the week before sxsw.

Fncking capitalism.

by Gcallantii

Update:
TOS displays now, so... progress.

Steps back:
They want me to put my money into a "wallet"? I already have one of those. No, I'm not buying a new wallet from a parking company.

Previous:

"Hey cool- new design".

Starts up- Taps Login- Pop-up appears: "You must accept the terms and conditions before using this application". They allow two options, Decline/Accept.
Fair enough- Decline. What ARE these terms and conditions?

Taps Terms and Conditions.
Blank page appears.
Winning...

Previous Review:

"Password is not accepted by the current password policy. Please use another one. " What does that mean? Alphanumeric, digits, decimals, Strings... all lazy programming. I really hope these programmers didn't go to school, as they would shame their school. Programmers for some reason don't like putting in the work required for users to utilize secure passwords- and that's really frustrating. Another useless app I don't need- not telling me how my password doesn't meet their mysterious (read :bad) requirements.

by Shelbyinloes

I finally downloaded ParkATX on Saturday because I was working an event downtown and wouldn't be able to come back out to add more time to my parking. I paid for max parking then wasn't able to extend my time. I was at work, I can't exactly wait until the second my time is up to do the thing all over again. I got a parking ticket THREE minutes after my time was up. Having ParkATX means the parking police can see when cars are expiring and they will prey upon those cars vs just having the print in the window. Will never use ParkATX again.

by Efhlfukhefrnekr

ParkATX is complete trash. They force you to put in a minimum of $10 with ParkATX no matter what the meter rate. So when the credit card meter is broken (like it was for me) and your only option is ParkATX to pay, you are stuck committing at least $10 to ParkATX for this spot and credits.

In 2017, most tech companies try to build a product that solves a problem or a product you love to keep you coming back - ParkX goes the 1900s route and locks you into something you don’t want.

Just wait for the machine or find a new spot where the meter isn’t broken. Not worth it

by Joepez

The old version had some quirks but it was speedy (essentially one screen to park) and had a single transaction business model (pay per park).

New version has a terrible visual update (fonts are misshapen and controls feel like a bad responsive web page); it now takes multiple taps and screens to complete the transaction (before it was 2 now it is 5); and you now have to recharge a wallet to store a min of $10 vs paying for a single parking transaction. This means unless you spend $10 in parking immediately you end up with a balance sitting out there but down $10.

by Austinpoobah

I had sed ParkATX successfully on my iPhone in the past. I needed a parking space the other day, and I had 29 cents in my “wallet.” I tried to add to it, using my usual credit card. I went through the process, clicking all the boxes, but at the end, nothing happened.
So, when I got home, I contacted the developer. Fast and friendly response, but then ParkATX crashes before I could update my card amd wallet. Then, after deleting ParkATX , re-starting the phone, and re-installing ParkATX , im right back where I started, with 29 cents in my wallet amd no way to add to it. Ouch.

by Ehepburn

If you park an hour before metering starts, it won’t let you start a session... says parking isn’t allowed, but it’s just free. Within a reasonable timeframe (~3 hours?) before metering starts, you should be able to purchase a delayed start when you park. Otherwise you have to set an alarm and remember to go back into ParkATX later to start the session & when that doesn’t work you get slapped with a ticket!

Other than this, I would give 5 stars

by Atxkkatx

I never open ParkATX until I need it and then find they changed terms to force you to add $10 credit to your wallet at a time, only ParkATX keeps failing and I cannot actually add any credit card or money to the wallet. I had to call my husband and have him pay for my parking which is really just ridiculous and I still got a parking ticket for being exactly 5 min expired. Just fix ParkATX please.

by Gojibearytea

City of Austin has taken away the ability to pay by credit card directly so you must reload at least $10 onto your city of Austin wallet each time. This doesn’t even mention that you must pay the $0.30 convenient fee each time you make a transaction. For a 30 minute parking session that only costs $1 the convenience fee is steep. Plus they take away the machines on the street in some spots so you’re forced to pay through ParkATX .

by Hotblueglue

Used to be a user friendly single-use app but as others have stated in reviews, the recent update ruined ParkATX . As a user experience designer, I can't fathom the business rules or product strategy that dictated this update. Everything about it makes the experience of using ParkATX much more clunky and convoluted than the previous version. I feel like the update was designed by engineers and never tested with users. If ParkATX 's creators had only done benchmark user testing and then tested the updated prototypes, they would've immediately uncovered the terrible user experience of the update. I wish I could roll back to the old version.

by Shesheshewrites

You have to add $10 at a time to have money in your "wallet" which is complete BS. This wasn't the case when I first starting using ParkATX .

Second, there is a flat fee on top on the parking fee. 25 cents each time adds up, and it's a lot considering the cost of parking is $3.60 for 3 hours. That still beats paying $5-15 in some sketchy lot which is why I deal with it.

My card expired but it wouldn't let me edit the information, so I had to delete the card then take out my wallet and add the updated card, all while being surrounded by homeless people asking for change. I don't recall receiving a notification when my card expired. I would have updated it at home.

The only plus is that it's convenient when you do get it to work seamlessly, and you get a notification when your meter time is running out.

Other than that, I feel like ParkATX isn't what it used to be, but I don't like carrying cash or pulling out my wallet to pay for parking, for safety reasons.

by Wellbornpants

ParkATX was working so smoothly until I got to payment. Setting up the payment for this was super clunky and wouldn’t let me until I restarted ParkATX . I also had put in a number wrong and instead of ParkATX telling me I had done something wrong, it just gave me a spinning disk forever. As this was the first time I was using ParkATX making any of this more clear or let me know what was wrong would have been VERY helpful. Please update the check out settings to make more sense.

by Tursko

I love ParkATX because it's easy to use. Not a huge fan of the 10 credit minimum but I usually use it all anyways in 1 day. Also nice that there is a web version.

The extra charge for convenience isn't that bad. It saves me from walking a mile away just to pay the meter so no big deal.

by RobgATX

I see people dissing ParkATX because of the convenience fee. For all of them, try this. Put three hours on a meter and see if you get a refund for your last unused hour. Didn’t think so!

With ParkATX, you set it to maximum when you park and then when you return, just click “end parking”. You only pay for what you use plus 25 cents. I literally parked for 41 cents yesterday. Meter has a one hour minimum.