Premium Parking Reviews

by Bubula33

The prices are way too expensive. The booting is unnecessary especially since people do forget to pay. Or run out of time when they do not notice because they work in the mall they don’t have time to pull their phone out to pay. The hours go from 8 hours then 24 hours there is no in between. The employees in the mall don’t have a set in and out time. And the monthly pass of $120 is outrageous. It’s an inconvenience. It was perfectly fine how it was. $10 a day.

by Emily8373648

This company is still a sham. Don't park where you see their sign if you plan on being an average person and coming back a few minutes late to your meter. Me and friends wanted to check out one store in the downtown New Orleans area. We didn't know exactly where the store was, so we spent a few extra minutes walking there and back. paid $25 to park for 30 minutes, came back a few minutes after to find their "enforcer" putting a boot on my car. Despite the sign five feet away from my car saying maximum charge for boot was $90, ended up paying $135 for some "flat rate" to compensate for "another car not being able to park there"(despite multiple other spaces being available in the lot). Also left my bank account with 2 weird charges which was very worrying, but thankfully everything came out even. Better to waste your time finding street parking than to waste your time AND money paying $155 to park for 45 minutes and get booted. There are people watching for you to be a minute late back to your car so they can boot it.

by Tnive

Employees should not have to pay to park at the same place they work even at a discounted rate. I never heard of paying to come to work especially at the times we are having now with Covid 19. We don’t even get the same hours of work as before the virus came about. We are already coming to this mall 40-50 miles away so with gas we are spending and parking expenses there goes half our check already and if you are working part time forget it. Somebody needs to change this immediately because I know I’m already looking to go to another mall like Danbury or Trumbull where parking is free. We’ve already lost customers because of it now the mall is starting to lose great workers too.

by No Nickname Needes

At the recommendation of my Airbnb I downloaded PremiumParking and put $20 in the wallet. Unfortunately, we were not able to use PremiumParking due to issues with our car rental. When I called to get it reimbursed the person I spoke with knew absolutely nothing. Each time I asked a question she had to turn and repeat the question to someone else, wait for the answer and then repeat it to me with every question- very poor language skills as well as not being trained well for her position. I ended up emailing the company with the same request and did get a very quick response saying that the money was not refundable in any situation. DO NOT DOWNLOAD PremiumParking!

by Dan Hibiki

This entire company is a sham. They run the trucks that put the boots on your vehicle, then act coy about their relationship with them, saying they are merely contracted. Which is true, it’s just that the company is owned by the exact same people. They will bleed you of every cent. Their competitive pricing, based on the hours you need rather than what you would normally waste, is entirely a scam because the pricing tiers of certain hourly stay is still there. PremiumParking itself is responsive and works fine, but your literally putting money into a corrupt system meant to keep poor people poor

by Dude2687542

They are so on top of parking at facilities where there is plenty of open parking just hoping to find someone who forgot to pay for parking. Well DON’t forget because they charge you 5 TIMES the original parking fees on top of an amount for parking which is one and a half times the normal daily rate for unpaid parking. I was charged $39 fee for parking for minutes because I forgot, when it would have been just $6 for the whole day which I paid. It’s just a money making scheme! Such a shame!

by Skydiver Bob 1701 1980

Trying to cancel in PremiumParking doesn’t work

Also they seem to have several login programs because when I attempt to login to every click here instead link in PremiumParking or the website I can’t login or reset my password. They say I don’t have an account even though hey still seem to be able to charge me.

Even after trying to cancel my monthly subscription in PremiumParking and actually removing my payment method they charged my account. I called and the manager I spoke to was very rude, talked over me and basically said I was out of luck

I am now stuck with two monthly parking contracts. It is absolutely unacceptable customer service to refuse a refund less than 24 hours of charging me on the first business day

I still can’t access my account to protest.

Do not do business with his company

YOU HAVE BEEN WARNED!

by Dillon Morris

I like the location of the lot however, during COVID-19 Pandemic, the rates are outrageous. The monthly subscription rates are way too expensive in general since there are always spots in this lot. If Premium Parking would offer monthly parking spots in this garage to FrQu residents at a reasonable rate of say, $200/mo I would buy one and pay monthly. That money would be better than noting and the garage right next door offers monthly parking for way less than your asvertised mo. rates. Also, the $6/day parking listed on the sign, using that rate equals $180/mo. Clearly, Premium Parking can afford to offer that as a monthly rate especially for residents. Please consider and contact me if you will do that rate.
Jenn

by Christina_-

I have been parking with Premium one day per week for the past 12 weeks and it has been a very good experience for me. I use PremiumParking which works great and I utilize the Early Bird parking. I also use a credit card for the charges. When the time I’ve paid for is nearing expiration, I receive a text message notifying me and offering to add more time if needed. It is very easy, simple, and consistently works well for me. I’ve only had one problem, which is one day the early bird option was not setting the time correctly (only gave 2 or 3 hours for the early bird price), I secured it anyway and then called them. The girl I spoke with was very pleasant and knowledgeable and explained they were having a glitch in the system and corrected my end time immediately. I was then able to open PremiumParking and could see that the time had been adjusted. I will never hesitate to use Premium; my two cents...

by LuisaLu63

PremiumParking works great. It's very easy to pay for my parking and there is a wonderful auto renew feature. I absolutely love that. I don't like how they won't allow you to park more than one of your vehicles at a time in the garage. If I pay the parking fee for three vehicles, I would like to be able to park all three vehicles. That's my only complaint. Everything else is spectacular.

by Vee. X

New Review: I appreciate the company reaching out and refunding the purchase
Old Review:
I was in Louisiana the week of Thanksgiving and accidentally purchased parking at two spots at the same exact time (That’s on me)
I contacted their customer service support immediately over chat, no one answered until three hours later because I had left a bad review on the survey. When I was called about it they stated that they could not give me a refund because I had to use Apple Pay on PremiumParking , and then I had to fill out a form to receive my refund. I filled out the form, they were supposed to reach out back to me within 10 days, it’s been a month and a half. I contacted them last week and someone said on the phone that they would put a note on my account so I would be called back. I have yet to be called back.

by Frustrated 2019-01

Love how easy it is to use PremiumParking . The only issue I have is with notifications. Even after opting out of all notifications, I still get texts when I start parking, when time is almost up and when time ended - I opted out of all, I don’t want texts!

by Rach.

The option to pay for parking while still seated in your car is convenient and much safer than standing in line at a booth. I recommend everyone use PremiumParking .

by Iplay88keys

I’ve been able to use in multiple cities. Also allows for promo codes from restaurants which discount or even cover the entire cost of parking. You can also reserve and prepay for parking this way.

by NotMyGoodies

I usually spend on average 3-4 dollars less per hour of parking by using the super convenient app! Also I can get to my destination after parking quicker than standing at the machine or worse yet, in a line.

by NOLA/Asheville

I have used PremiumParking for parking in the French Quarter of New Orleans for several years. I like the service as it lets you reserve places, and keeps your credit card safe from skimmers.
I have never had a problem and would highly recommend this company

by Suzhii

These parking services and apps are convenient, just make sure if you have multiple cars on your app that you tap the right car or they will boot you and charge you $50 plus to remove even if you paid to park. Other then that, good service!!

by Magic City Parker

There are many parking lots and applications but this one is by far the easiest to use and most user-friendly. The fact that PremiumParking will remember my vehicle information and payment method is very convenient. Allowing me to enter and park at one of your locations with ease.

by AdamTaylorAudioProductions

PremiumParking works great for when you need to park in an unprotected lot in and around central business districts (or downtown areas) rates are good and they have lots of lots. The only real issue I have is the times up notification doesn’t go away until I open PremiumParking then it doesn’t tell me what the notification is for. Just annoying not a big deal.

by SaharaJayJay

So convenient and easy to use no hassle takes stress away definitely recommend if you live in a place that requires finding a space to park or even if you just need it for when you go to events.

by Urban Mom

Do NOT trust Premium Parking!! This company is horrible. I paid for overnight in a well-lit, covered parking garage with floors on upper levels (not visible from street level). I thought it was safe but my rental car was vandalized, & glass of windows smashed in. Vandals rummaged through my car & stole everything...even my snacks & drinks in a styrofoam cooler!

When contacted, Premium Parking said: "Too Bad". I would give them 0 stars if possible. Worst experience ever. Now have thousands of dollars of repairs

by Phipster21

Wouldn’t let me pick anything over an hour because PremiumParking would freeze up if it did. The first hour was free. I renewed it for $2 for the second hour because I couldn’t add more time. When I renew for a third hour it charged me $4, for the fourth hour it charged me $6. I thought was adding all the time together for one charge at $2 an hour as was the rate for the second hour. Nope! Charged me each time. This is a rip off don’t use!

by Michael Caswell

When I go to pay for parking using PremiumParking, if the rate is, say, $7, when I go to pay I find they’ve added a “service fee” and the total is now $7.25. Sorry, but that’s a despicable practice... if the cost to park there is $7.25, TELL me that from the beginning instead of showing me a lower price and sneaking in an extra quarter during checkout.

by Brandon N.

The only thing needed is a way to contact support within PremiumParking . The whole support process is cumbersome, in that you have to switch to email, then wait for a slow reply. But otherwise PremiumParking does exactly what I need it to.

by Adrian01394

I have to park in one of their garages for work everyday. It’s pretty convenient. PremiumParking lags a little when selecting which garage but overall good. I think the early bird special shouldn’t be limited to the top 2 floors. If there’s a space and I’m paying & I GET HERE EARLY I shouldn’t be punished by having to drive to the tipy top of your garage.

by IPhone Over BlackBerry...

New review - it works, finally... It's still a clunky UI, but it works!

One of the worst UIs in PremiumParking Store! And now, after the past two updates, it crashes when loading. I've even uninstalled and reinstalled - still won't load. Piece of junk!

by Mauerho

Honestly don’t understand bad reviews. REALLY easy to pay through PremiumParking . And then you just show up to get your car before the time runs out or pay to add more time. What’s so hard about that? If you can’t grasp that, then you’re dumb.

by ZigZag22

Works great for me...park here everyday with only one issue 30dollars a day to park....that is absolutely crazy, but what can you do? America has made it to where you have to pay to come to work now days...pretty sad

by Notnotdoyle

Started out using their text pay system, when I went to download PremiumParking it already had all my info! Has a lot of great features, one of my favorites is how easy it is to extend my time. Great app!

by KearneyTaaffe

I’ve Ben using PremiumParking to pay for parking in the Austin area. PremiumParking is simple to use, it’s easy to add a new card, and there’s a dedicated button for the special rate (you used to have to search for the special rate)