Mindbody Business Reviews

by Stacey Chuck

I had such high hopes for MindbodyBusiness. When I was initially contacted by mind-body all the amazing features that were supposedly offered seemed too good to be true. In hindsight they were. But as an eager consumer ready to offer our customers more I signed up. After laying out the complete requirements from our company to MINDBODY in the beginning seemed like a good match. Only two months into it to find out they cannot do what was sold. So we accommodated what their apps capabilities were and moved forward. Only to find out two months later they cannot do what they initially stated. Now five months down the road we have spent $430 a month for an hour but that is not functional for us. They breached the contract they initial stated. Their reps continually over sell and under deliver. They have the customer do a tremendous amount of work only to tell them they have to go back and redo everything. To top it all off every time you have an issue you never get to discuss it with your rep, you have to email to a non specified email address only to wait up to 2 to 4 days to get to reply. They make you feel like a herd of cattle that occasionally gets to the right department. It is a horrible set up for what could be an amazing app.

by Annoyedmartha

I’m a service provider at a spa that uses mindbody and I can’t ever check my appointments on MindbodyBusiness . I have to keep deleting and re downloading MindbodyBusiness because it won’t load the schedule to view my appointments. App just loads and spins for minutes before it force closes. It will work for a few days after deleting and re downloading but 99% of the time I have to close it and sign in online which is very annoying and takes more time than I’d like. Also I hate that I’m not able to read appointment notes any longer on MindbodyBusiness so when it does manage to load I have to sign in online anyways to make sure clients don’t have any issues I should know about before preforming a service.

by Littleblackkittykat

i’m a tennis pro and the tennis club where i teach uses mindbody. i, myself, use MindbodyBusiness for booking/canceling courts and lessons. recently, the ability to cancel a reserved court or lesson has stopped working. when i tap the trash can, nothing happens and there’s no other method of canceling (to my knowledge). also, whenever i try to book a 30 minute lesson, it says session time not available and doesn’t allow me to book half hour lessons. what that means or why it doesn’t allow it, i don’t know since i am able to book them from the website. this issue is not recent, it has never allowed me to book a 30 minute lesson in the two or three years i’ve been using MindbodyBusiness . these are two small things but make a BIG difference in the usefulness of MindbodyBusiness . so as of right, MindbodyBusiness is pretty much useless to me which is too bad since the website is not mobile friendly which makes it hard to view the courts sheets on my phone which is what i use most to manage my courts and lessons since i’m on the court all the time and can’t easily access a computer.

by Olehyvä

MindbodyBusiness has always had random glitches but with the most recent updates, it’s even worse and it seems that the “support team” (if they even have a team) couldn’t care less to make MindbodyBusiness work for everyone. Once I exhausted the “tips” they had sent to troubleshoot the issue I’m having (I should add that I’d already tried all but one suggestion; I’m not a super techie kind of a person so that tells you how poor the suggestions were), they just quit responding and basically said “you’re the only one with this problem so it’s not a problem.“ Even if I’m the only person with the issue, you’d think they’d try to help especially knowing that there are several things that could be causing it thatI wouldn’t know about from my end and that this is for business use, it’s not like my game of angry birds crashed. They just seem completely inept at this point. I’ll update this review if anything changes but from the lackluster help I’ve received so far, I can’t imagine it’ll ever change.

by Noonenoonenoonenoooe

I don't like to leave bad reviews but if you're considering this for your fitness business, let me save you hours, days, weeks, and possibly months of wasted time by offering you this tiny bit of advice--choose something other than mindbody. MBO is bulky, slow, glitch-filled, and they'll charge you more to use this crap software than pretty much any other company out there. Not to mention they continually raise the prices while their help desk quality gets worse & worse and you get nickel, dimed, quarter, and dollared for every add-on that would actually make it useful. Check your merchant processing very carefully of you already fell for this tap and signed up. You're paying WAY MORE than you think.

by Devawnduh

I was so relieved to see the latest update for fixing the dynamic font situation. My phone settings is set to larger font, but it was a mess with the last update bc the font was so large it was unreadable. Now, with the update, which I appreciate the effort, is just as bad because now if I turn off the dynamic font setting it is WAY TOO SMALL! and now unreadable that way for me as well. I am begging you Mind body— change the font size back to how it was before the original dynamic font update. That size worked perfectly (not too large, not too small) and I could actually read the student names and lists on sign up page. **** Or on the class roster page — you could change the size of the font (to be smaller) on the class purchase type (in the grey rectangle with white writing) under the students name. It’s just enormous with the larger text turned on. Please FIX it!!!!!

by Notoriousg_a_b

I’m not sure if it’s the pandemic shortage, but they do not care about your problems as a small business. They have made so many mistakes on their end, I am borderline depressed because it has cost me so much business and money. Please beware. They will make mistakes setting things up for you and will not get back to you when you need them to. Look into other options for your business. I really thought they would be more responsive and helpful and knowledgeable about how to help answer questions or solve problems, this is not the case. This is an honest from the bottom of my heart review. I don’t want what has happened to me with this company, happen to you. Especially after you sign the contract and your initial set up call, they will not respond to emails for help. And if they do, it will never be the same person to help you.

by Hungryx5

This company will price gauge you at every opportunity, provide zero support. It is impossible to reach anyone ( I have requested a call back multiple times at 8am to receive a call at 6pm saying “sorry we are now closed please try again tomorrow”)
The developers have no concept of the industry’s they are building software for, basic requests to fix software issues go ignored.
Don’t get sucked in like I did, look elsewhere for a business that will make your business better not one run by greedy aholes that con you to sign up and then put your business in precarious situations.
In addition they fired over 700 employees using COVID as an excuse yet did everything they could to con clients into contracts at the same time while we didn’t know we would have zero support because most of the employees were gone!

by BeautybyJordy

This system worked okay when I first started using it; 2 months ago. The last few weeks when I try to change the notification setting to email/text or just text only it goes back to email after I have saved. Some of my clients are still receiving the reminders via text message some have stopped receiving the reminders. In result I have clients text me frantically about their appointment or some have FORGOTTEN and don’t come to their scheduled appointment. My clients really rely on those reminders and is upsetting when I’m loosing money due to YOUR malfunctions. Also, there are a few things that I would like to change. If there is an appointment scheduled with two different names but paying together (brother and sister or mom and child, etc.) it can not be combined on the same ticket. Making the client do more than one transaction. There is also no feature for reoccurring appointments for those who come on specific days or every so often. It helps so that their appointment is already scheduled. Step up your game. If I had the choice I would use a different system but the salon uses this software.

by TrishYeatts

DON’T CHOOSE MINDBODY! I have owned a gym for the last three years and decided to go with MINDBODY as my scheduling service. This was a huge mistake. MINDBODY raised my monthly rate THREE TIMES to more than double what I was originally paying. For zero added benefit. Every time I have had an issue with their software, they never have a solution - they would tell me that my client needed to call, making my gym customer service look awful. And they literally offer no extra services. My active client list was always totally inaccurate no matter how I changed the settings, and payments would be charged to my clients after I went in and cancelled their memberships. Sometimes even months later! MINDBODY made my gym look fraudulent by charging all of these erroneous fees. PLEASE CHOOSE ANOTHER SERVICE. You can thank me later.

by Vinny5674

MindbodyBusiness is useful for the company i work for but it feels heavy whenever being used with random spurts of glitches like being thrown to another month. Also there’s a lot of redundancies i wish could be avoided, such as no options for repeated bookings. Wish we could move dates around by dragging the appointment if i needed to reschedule ( website version does it ) - I wish it would load faster and be more user friendly. On average i spend a decent amount of time on MindbodyBusiness on a daily basis and would love to see some improvements for the user.

All the best

by ️Mags

I’ve used MindbodyBusiness for work for a few years now. I teach group fitnesses classes for a business that uses MindbodyBusiness. I like that I can see and plan for the number of students I have in each class and if a student needs to pay for a drop in I can charge directly from MindbodyBusiness .
However, I have to constantly re-install MindbodyBusiness every few months because nothing will load. It’s a small issues but a very annoying one. Looking at other reviews I see I am not the only client having this issue. Would be great if the developer would listen to the feedback and get this bug fixed.

by Bkozlow

I use multiple apps in my every day life and I have been using MINDBODY both as a customer as well as in business for several years. MindbodyBusiness is consistently problematic! It has multiple glitches and constantly signs out and needs the password and the people who are signing up for the classes have a hard time with their information not showing up or being incorrect, and it’s not updating for those of us that need to see who is signing up or canceling for our fitness classes. I have honestly never worked with an app that has had more problems. In this industry, I feel we can and should do much better!

by 22robin22

I’ve been using Mindbody for four years now, cancelled with them because mostly they kept raising there prices up, when I first used MindbodyBusiness it was $95 a month then $125, now $225
I’m s small salon owner and even the $125 was a stretch for me. I’ve switched to vagaro and LOVE it!! It has everything Mindbody offers but half the cost. Mindbody also has many glitches you get kicked off there site many times, you can not opt out adding a clients email even though there is a box to opt out of it. Many of my clients have problems rescheduling or seeing there schedule. I will not be using MindbodyBusiness again especially now that there are so many other scheduling applications available.

by Dennis-RR

For the most part, day to day customer business transaction work. Mind body struggles when breaking up cash and credit services on an order. It also does not always calculate sales tax correctly.

The reporting continues to be all house standard reports. Mind body's unwillingness to allow your own data to be exported, results in having to run several reports each day to close the data and analyze the business.

The customer service folks are always pleasant, but unable to assist with questions regarding reporting and data exports. I have had to figure it out myself for now ... but very inefficient system. I wish we had better options, but stuck since we are a franchise.

by Rajebrown

Slow and user experience could be streamlined a lot more. Get a new technical team if you guys don’t know how to make MindbodyBusiness better. Only using it because my company uses it. Can’t complete multiple sessions at a time and have to go through several loading screens to complete a session. When I have a full schedule, this makes completing sessions take way more time than it should. There should be an option to multiple select and complete sessions without loading unnecessary info to access the complete session button. MindbodyBusiness is generally slow and crashes often, even with the most recent iPhone and iOS. When I go back in my calendar to a specific date, it takes me to random months. I’ve been dealing with that problem for months and see others having the same issue. Please fix it. Wish my company used a different app. Mindbody is a daily irritation.

by Kcibelli1

Beware if you use a monthly billing system like my studio does (in which clients get a certain amount of sessions per month and expire at the end of the month). Apparently if you make an appointment using MindbodyBusiness it will automatically book AND APPLY the session which does not happen when booking on a desktop. This caused us to charge clients at the wrong time of the month and overcharge some clients for sessions they had already paid for. I brought this to the attention of a mindbody tech support person but they did not see the problem in this design. There should be an option as there is on the computer to just book a session and not apply the payment. I could see this feature being useful on the client app but not for the business owner/employee app. I’ve been using mindbody for 7 years now and I’m a little disappointed that this is not seen as an issue and cannot be fixed. I am also annoyed that I cannot use MindbodyBusiness anymore to book sessions in the future.

by Carlzmoney

Love when I’m wearing my headphones and I open MindbodyBusiness and i hear a piercing screeching sound in my ears 😖 this has been going on for months, please fix this. Happens over the stereo system before/during class too. Horrible. When I’m listening to music on my phone and open MindbodyBusiness the music stops. I don’t understand why MindbodyBusiness is weird with the phone’s sound system. Please fix it cus this makes it really challenging when you’re a fitness instructor playing music on your phone in class and you want to check your roster. Other than that I like MindbodyBusiness .

by MKRube

I own my own business and use another booking company that is so much easier and works much more seamlessly. I have to use MindbodyBusiness because I am an employee for another company. Well, for the most part, I can see what classes I have booked and see the students, recently it crashes every time I look at a class, and I can't change the time of the class to accommodate students! There are way too many steps involved to accomplish your goals with this system and MindbodyBusiness. And it keeps crashing! But I have to use it as an employee… Please fix the bugs!

by CherylSz

MindbodyBusiness is awesome! I love having quick and easy access to our facility schedule, appointment booking, and members’ contact info with a quick click. One feature that is absolutely missed in MindbodyBusiness is the use of contact logs. I reeeealllly wish I could create contact logs and schedule contact follow-ups within MindbodyBusiness like you can on the desktop version. It would really help me work more efficiently on the go.

by LizabethR

Don’t trust this company and there staff. They all say different stories to keep you as a client. They lie and always a different representative they take like 1 hour before they answer. There merchant service is horrible they take 3 hour to answer, I mean 3 hours. Horrible I did a transaction for a client that purchased product never got the money deposited 2 weeks later I had to cancel the transaction that I never got. I lost product, money . The lie to keep you in the books. And they all twist stories . I will be posting all the recording I did when I talk to all customer service representative I talk to and how each day a different thing. horrible for business.

by SkullSprite

My praise: I really cannot see how I would be successful in my business without MindbodyBusiness. Thank you for creating and publishing it for us.
My request: PLEASE, oh please, move the “NEXT” bar from below the signature line to somewhere (anywhere) above it. I could foresee trouble (liability) with so many incomplete signatures... The signature registers immediately after a client lifts from contacting the screen and touches the NEXT bar with the side of a palm...