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I had such high hopes for this app. When I was initially contacted by mind-body all the amazing features that were supposedly offered seemed too good to be true. In hindsight they were. But as an eager consumer ready to offer our customers more I signed up. After laying out the complete requirements from our company to MINDBODY in the beginning seemed like a good match. Only two months into it to find out they cannot do what was sold. So we accommodated what their apps capabilities were and moved forward. Only to find out two months later they cannot do what they initially stated. Now five months down the road we have spent $430 a month for an hour but that is not functional for us. They breached the contract they initial stated. Their reps continually over sell and under deliver. They have the customer do a tremendous amount of work only to tell them they have to go back and redo everything. To top it all off every time you have an issue you never get to discuss it with your rep, you have to email to a non specified email address only to wait up to 2 to 4 days to get to reply. They make you feel like a herd of cattle that occasionally gets to the right department. It is a horrible set up for what could be an amazing app.

This system worked okay when I first started using it; 2 months ago. The last few weeks when I try to change the notification setting to email/text or just text only it goes back to email after I have saved. Some of my clients are still receiving the reminders via text message some have stopped receiving the reminders. In result I have clients text me frantically about their appointment or some have FORGOTTEN and don’t come to their scheduled appointment. My clients really rely on those reminders and is upsetting when I’m loosing money due to YOUR malfunctions. Also, there are a few things that I would like to change. If there is an appointment scheduled with two different names but paying together (brother and sister or mom and child, etc.) it can not be combined on the same ticket. Making the client do more than one transaction. There is also no feature for reoccurring appointments for those who come on specific days or every so often. It helps so that their appointment is already scheduled. Step up your game. If I had the choice I would use a different system but the salon uses this software.

i’m a tennis pro and the tennis club where i teach uses mindbody. i, myself, use the app for booking/canceling courts and lessons. recently, the ability to cancel a reserved court or lesson has stopped working. when i tap the trash can, nothing happens and there’s no other method of canceling (to my knowledge). also, whenever i try to book a 30 minute lesson, it says session time not available and doesn’t allow me to book half hour lessons. what that means or why it doesn’t allow it, i don’t know since i am able to book them from the website. this issue is not recent, it has never allowed me to book a 30 minute lesson in the two or three years i’ve been using the app. these are two small things but make a BIG difference in the usefulness of the app. so as of right, the app is pretty much useless to me which is too bad since the website is not mobile friendly which makes it hard to view the courts sheets on my phone which is what i use most to manage my courts and lessons since i’m on the court all the time and can’t easily access a computer.