Open Food Facts app not working? crashes or has problems?

Open Food Facts Status

Last Updated on 2026-01-07 by Stephane Gigandet

I have a problem with Open Food Facts

Are you having issues? Select the issue you are having below and provide feedback to Open Food Facts.

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4 User reports:
App has problems

User reports 4

4 Problems reported in the last 24 hours

Most reported problems

Crashes

50.0%

Screen

50.0%

Summary of Open Food Facts Problems 🔥

- Slow performance.

- Limited database for US products.

- Inconsistent camera triggering for barcode scanning.

- Difficulty in creating an account and scanning products.

- Lack of reviews suggests low popularity and reliability.

Have a Problem with Open Food Facts - Product Scan? Report Issue

Common Open Food Facts Problems & Solutions. Troubleshooting Guide

Table of Contents:

Open Food Facts iPhone Issues and Solutions

Open Food Facts iOS app crashes, not working, errors
Open Food Facts iOS app network issues
Open Food Facts on iOS has black/white screen

Open Food Facts Android App Issues and Solutions

Open Food Facts has errors/crashing/not working
Open Food Facts server network connectivity issues
Open Food Facts has black screen

⚠️ Troubleshoot | Fix Now in One Click

Open Food Facts iPhone Issues and Solutions

How to fix Open Food Facts app crashes or not working on Iphone (iOS):

Close and restart the Open Food Facts app on iPhone
Update Open Food Facts app to the Latest Version for iOS
Uninstall and reinstall Open Food Facts iPhone app
Update your iPhone to the latest iOS version

Fix Open Food Facts on iPhone unable to connect to server/internet connection issues::

To resolve Open Food Facts network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Open Food Facts Android App Issues and Solutions

Fix Open Food Facts not working on Android, crashes, errors or is unresponsive:

Force Stop the Open Food Facts App
1. On android, goto Settings » Open Food Facts » click [Force Stop]

Update Open Food Facts to the latest version on PlayStore

Clear Open Food Facts App Cache and Data:
1. On android, goto Settings » Apps » Open Food Facts » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Open Food Facts.

Fix Open Food Facts unable to contact server/ Open Food Facts internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Open Food Facts » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Open Food Facts » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Open Food Facts

Contact Support

Verified email

Contact e-Mail: [email protected]

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Open Food Facts Website

Privacy Policy: https://world.openfoodfacts.org/terms-of-use

Developer: Open Food Facts

‼️ Outages Happening Right Now

May 31, 2026, 09:09 AM
a Mac user from Aix-en-Provence, France reported problems with Open Food Facts : Crashes
Jan 05, 2026, 05:57 PM
a AndroidOS user from Panilleuse, France reported problems with Open Food Facts : Screen
Aug 08, 2025, 10:36 PM
a AndroidOS user from Villefranche-sur-Saône, France reported problems with Open Food Facts : Crashes
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