Are you having issues? Select the issue you are having below and provide feedback to EcoFactor Thermostat.
- App can be clumsy and has crashed a few times
- App could be more visually appealing
- Energy savings are not shown in-app
- App does not support fingerprint or face recognition login
- App can have connectivity issues
- Thermostats may malfunction and change target temperature by itself
- Gateway can lose connectivity and become obsolete
- No technical support available
Gateway stopped connecting, after several reset attempts it finally connected but the thermostat started resetting every few seconds, so I can’t get the AC to run long enough to make any difference.
Complete guide to troubleshoot EcoFactor Thermostat app on iOS and Android devices. Solve all EcoFactor Thermostat app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at EcoFactor, Inc., developers of EcoFactor Thermostat.
E-Mail: [email protected]
Website: 🌍 Visit EcoFactor Website
Privacy Policy: https://my.ecofactor.com/consumer/privacy_en.html
Developer: EcoFactor
50% Contact Match
Developer: NV Energy, Inc.
E-Mail: [email protected]
Website: 🌍 Visit Thermostat Website
60% Contact Match
Developer: EcoFactor Network
E-Mail: [email protected]
Website: 🌍 Visit EcoFactor Network Website
The dotted circle icon appears when energy savings is activated. “Set Away” is ideal for traveling or being away from the home for a period of time that’s not part of your normal schedule. EcoFactor makes small adjustments to your scheduled thermostat based on your heating and cooling patterns in your home and outside weather conditions. EcoFactor provides you with total savings for the last 12 months. Scheduling your thermostat can save you up to 15% of your heating and cooling bills. Adapts to your changes to keep you comfortable and searches for ways to save more. Each change you make, we learn to adapt to your comfort needs. We remember your temperature preferences. This helps save you more energy. You can view detailed savings report on your computer browser or iPad and total savings on your smartphone app.