CGD mobile app not working? crashes or has problems?

CGD mobile Status

Last Updated on 2024-09-27 by Caixa Geral de Depósitos

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6 User reports:
App has problems

User reports 6

⚠️ Most reported problems ⚠️

66.7%

Not working

33.3%

problems reported in the last 24 hours

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Common CGD mobile Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot CGD mobile app on iOS and Android devices. Solve all CGD mobile app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

CGD mobile iPhone Issues and Solutions

CGD mobile iOS app crashes, not working, errors
CGD mobile iOS app network issues
CGD mobile on iOS has black/white screen

CGD mobile Android App Issues and Solutions

CGD mobile has errors/crashing/not working
CGD mobile server network connectivity issues
CGD mobile has black screen

CGD mobile iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever CGD mobile app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix CGD mobile app crashes or not working on Iphone (iOS):

Close and restart the CGD mobile app on iPhone
Update CGD mobile app to the Latest Version for iOS
Uninstall and reinstall CGD mobile iPhone app
Update your iPhone to the latest iOS version

Fix CGD mobile on iPhone unable to connect to server/internet connection issues::

To resolve CGD mobile network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix CGD mobile black/white screen (blank screen) on iPhone:

Follow the CGD mobile iOS app troubleshooting guide Here →

CGD mobile Android App Issues and Solutions

Fix CGD mobile not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent CGD mobile app issues:

Force Stop the CGD mobile App
1. On android, goto "Settings" » click CGD mobile app. » click "Force Stop".

Update CGD mobile to the latest version on PlayStore

Clear CGD mobile App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "CGD mobile app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch CGD mobile.

Fix CGD mobile unable to contact server/ CGD mobile internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click CGD mobile » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got CGD mobile » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch CGD mobile on android.

Solve CGD mobile black/white screens issue on Android:

Follow the CGD mobile android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Caixa Geral de Depósitos, developers of CGD mobile.

About this app

Ergonomie, design et mode de navigation de cette application ont été intégralement repensés pour vous offrir une navigation optimale, plus intuitive et agréable. CGD mobile, l’application mobile bancaire destinée aux clients de Caixa Geral de Depósitos France, fait peau neuve ! CGD mobile vous permet de gérer vos comptes et vos opérations à distance 24h/24 et 7j/7, de manière simple, rapide, sécurisée, en toute liberté et où que vous soyez.